Rescue Plumbing & HVAC

Mel B.

My water heater was under warranty with the company and I waited over a week for them to come service the heater. I had to hire someone else to fix the heater and it's been over a month and they have yet to resolve the problem. Horrible and unreliable service.

Lydia M.

unfortunately, I had the displeasure of using this company to install a water supply line and shut off valve on my toilet. The guy, Mike, actually said it took him a couple of minutes to install. For a couple of minutes of work to install a water supply line and a shut off valve, I was charged $773.03.
I looked up how much it typically costs to replace a toilet supply line, and this includes cost and labor, and the usual price is between $130.00 and $300.00; So this guy gave himself one huge tip. Needless to say shame on him for taking advantage of me and shame on me for not really doing my homework and reading all the other miserable reviews this guy has had in the past. Lesson learned. I will never use this company again, nor refer them to anyone. SO HEADS UP...READ THIS GUYS REVIEWS, before hiring him.

Daniel S.

Excellent service, very professional, polite and timely. The estimator who did the work up was knowledgeable, friendly and presented me with a very detailed explanation of my old system and why I needed a new system. Very competitive pricing using only the highest quality components. Highly recommend this company!

Michelle G.

We used rescue plumbing and HVAC to fix our AC. The job was done and the AC fixed. However, the unprofessionalism of our technician MIKE was horrible. It was so bad that we probably will never
Use them again or refer this company to anyone.
Technician mike and another associate damaged our property and left the opening to our roof wide open to the point that if it rained it would flood our upstairs. The area that was damaged was high enough where you would need a ladder, Mike's associate boosted him up to be able to open it and in the process damaged our drywall. When confronted about it he claimed ""I don't remember doing that"".. this was said AFTER he had already admitted it through text.
When I told him ""Are you going to fix that?"" He was condescending and rude, stating ""what do you want me to do crawl up there and fix it?"" (Mind you, I am 39 weeks pregnant at the moment- there was no way in hell I was going to attempt that.) He then continues to tell me that he will have ""a guy"" come fix it. (But then later says ""I don't remember doing that"")

With that being said, I contacted his company and requested to speak to his supervisor, left a message and am still awaiting a response back. To this day, we still have hole in our dry wall.
So-
If you want an unprofessional, rude, condescending AC guy that is not capable of holding accountability for his action MIKE is your man with Rescue plumbing and HVAC. I actually don't know how he still has a job. There have been numerous reviews about how unprofessional he is. If you do use this company - I would 100% Make sure you DO NOT have MIKE as your technician.

Patiently waiting for response
From owner,

- Michelle

**** if the owner responds and says ""I must have the wrong business"" I am more than happy to attach the receipt from them on ANOTHER 1-star bad review about their technician MIKE*****

Sean C.

We needed our water heater replaced, which we were told would be done within 2 hours. 7 hours later, three cop cars were at our house to take a report on a serious assault that occurred in our hallway between two of their employees. An actual blow torch and a pipe wrench were involved. It took 2 weeks and 6 visits for them to actually replace the water heater - during which time they also broke our entire home's heating system by destroying its pump. They offered to take 5% off of their initial quote for the trouble and told us we were robbing a man of money he needed for medicine if we asked for anything less.

Longer version of events below:

On a late night in early November, around 11pm, we discovered our water heater leaking. Being so late, very few plumbing services were available. Rescue Plumbing was the first to respond and sent someone fairly quickly. The plumber seemed unfamiliar with our water heater setup, which made us uneasy, but he stopped the leak and made arrangements to return the next day to replace the broken heater.

The cost of the new heater was fairly high, so we enquired if there were any more cost effective alternatives and were emphatically told there were not.

Several hours later, the plumber from the night before arrived, accompanied by a helper, and told us they would be done replacing our water heater in 2 hours.

Finally, 7 hours after they began, the plumber came out and told us the water heater had been replaced and to come look. Unfortunately, we had to point out that several pipes were already leaking and the overflow valve was now dripping onto the floor and not into the drain. Our pipes had also been completely replaced without consulting us. We were informed this would be an extra cost. The plumber said he would get his helper and fix the issues.

10 minutes later, we heard two enormous bangs in the hallway where the water heater was located, followed by two men screaming. Opening the door to the hallway, we found the helper pinning our plumber to the ground by his neck, slamming his head into the concrete, and punching him in the face repeatedly as hard as he could. The plumber was yelling, ""I have fire! I have a blowtorch!"" Despite us yelling at the helper to stop, he continued until we said we were calling the police. After making sure the helper had left our property while he held a pipe wrench, the plumber then asked that we NOT call the police, because, ""I know how to take care of him."" He refused to give us the helper's name.

Obviously, the police were called. Despite us insisting the plumber go home to rest after the police had left, he refused, and continued to work on the water heater.

Not only was the water heater not working properly by the time he left, he had also improperly turned on our home's radiant heat pump, which is dependent on the water heater, breaking the pump beyond repair.
I contacted the company the next day and was put in touch with a supervisor named Yousef. We told Yousef we felt awful for what happened to the plumber and hoped the helper had been fired, but we would prefer a different plumber from their company to finish the repairs. After the call, I began receiving text messages from the original plumber begging to come back to fix his mistakes, hinting he would be fired if we did not let him return. We did not want him fired and said he could come back to repair his mistakes. Long story short - he could not do the repairs and everything remained broken.

For a week and a half after this, we were constantly in contact with Rescue Plumbing, attempting to not be aggressive or unreasonable, even as they repeatedly failed to fix what they had broken. Eventually, they sent a new plumber who not only pointed out how many things had been done wrong, but also that the original plumber hadn't even installed the most effective replacement water heater.

We were assured we would be receiving a significant discount. After Rescue Plumbing brought in a third party company to double check that the repairs had finally been done correctly, Yousef let me know they would be offering me only a 5% discount on their original quote. I regretfully asked to speak to someone higher up, only to be told all higher ups were conveniently on vacation for several weeks. I was then told that the original plumber had ongoing medical issues unrelated to the assault, that any additional money taken off my quote would be garnished from his wages, and that I would be taking away money from his medical treatments. When I pressed Yousef on the issue, he said he would have to fire the first plumber to offset any further discounts.

I then called the second plumber who had fixed the first plumber's mistakes. Plumber 2 called Yousef several unprofessional names and asked for me to now negotiate with him. We came to a lower sum, albeit still higher than was fair, simply because I was exhausted.

The next day, they sent us a quote for $16K to install a better water heater