Rescue Air and Plumbing

Lauren G.

Super pleased with Rescue Air. They were very responsive to my initial request. Roman came out to look into our issue and was very friendly, professional, and customer service oriented. He has a ton of experience and very patiently worked to resolve the problem.

Kim S.

Just had a fantastic experience with Rescue Air Heating & Cooling. I had called late afternoon on a Saturday to schedule an appointment...my system had stopped cooling (always on a weekend right?) and it was 87 in the house. They assured me someone would be out on Sunday. They kept me apprised via text throughout the day as to where I was on the service call list. Then I received an actual phone call from the office when the service tech was on his way. My service tech, Dean Dyslin, was professional, knowledgeable, friendly (and wore a mask and shoe covers), and took the time to explain the situation and my options thoroughly. I will be using this company for my regular service checks from now on, and will be requesting Dean.

Brianna R.

The dispatchers kept me updated throughout the day to help me gauge the window of time for technician arrival. Gary, the technician, was friendly and extremely knowledgeable. He quickly diagnosed the problem and had my a/c up and running in less than 20 min. He also educated me about my HVAC system, helping me understand what potential issues I may have down the road and the various options I could use to address them when the time comes.

Sebastien J.

First class service. We had a rough start on my original request, no one called me on the day they were supposed to come out. I followed up next day, and they went the extra mile to turn things around. James was the service tech that came out, and he was very professional, friendly, diligent, and customer oriented. This company has earned my business and my go to for any AC need

Update 06/06/20: So quick update on this previous review. First and foremost everyone is very nice and courteous at this company. However, I had an issue with the same unit they serviced 3 months ago. It was working but could not keep up with the set temp when it got really hot outside. I have the thermostat set at 73 but it would get to 76 upstairs in the afternoon. Service tech came out yesterday and was very nice but couldn't find anything wrong. Well same thing happened, temps upstairs got to 76 in the afternoon. I had a friend that works with commercial AC units come over this morning and OMG he showed me what really was supposed to have been tested. It was an eye opener. So niceness will only go so far, I need service techs that can help me fix a problem. First, no cleaning was done on the outside unit, which was very odd given the circumstance. Then, a refrigerant leak from a loose cap was overlooked even though I specifically told the tech there was refrigerant leaking down on the concrete slab. And there were a couple more things but Im trying to keep this brief. So yea my AC is working better now, thanks to a good friend that spent 3 hours of his morning helping me. NO THANKS to Air Rescue and their tech. NOT COOL, pun intended. Here is a picture of the dirty AC unit and video of refrigerant leak, both completely over looked.

David B.

I called Rescue Air for a second opinion to assess my set up and offer my options for repair and replace.

Gary Sparks was my technician. He was very polite, professional but not arrogant or acted condescendingly at any time. He looked at the outside unit, did some electrical tests and explained why he was doing so as well as what the tests meant.

Next he asked if he could see the unit in the attic. He examined it and once again explained what he was looking at and why he was doing what he was doing.

I took him as bottle water and we ended up talking at the curb by his truck for close to an hour and 20 mins. We had an in depth conversation about the range of my options - continue to repair or replacement specifics. At NO TIME was there an ounce of sales pitch/pressure/hard sell. Gary -once again - was very patient and extremely thorough in answering my questions; out lining potential rebates and describing their replacement process (and suggested I watch the video on their website for further confirmation).

After reviewing my replacement options - single stage, multi-stage and variable speed/stage - it generated another round of questions which Gary was great at addressing. We got into the pros & cons of different brands even down to the location of their suppy chain - which may seem trivial until your unit breaks down and you need a part. Certain manufacturers have local warehouses for OEM parts vs waiting on a boat to deliver your part - the latter is not ideal in the month of August!

IMO, the owners should take solace Gary is a tremendous ambassador for their company. Gary have me his card and even extended the invitation to call him at any time if I had any questions after he left - who does that these days?!

If for whatever reason I don't use R.A., I will recommend them to any who asks me about an AC service company!!
You can't go wrong w R.A. - heck even ask for Gary!!

Be cool!

Anastasia B.

My AC went out this spring just as the temperatures started to rise in Dallas. Rescue Air came and evaluated the problem the same day, and worked with me to find a replacement solution that worked with my home and most importantly, my budget! We were able to find a way to upgrade to a better system for less money because of tax rebates, which they took care of setting up 100% for us. The financing had several options and was seamless, set up in about 10 minutes. Joseph, Angel & Jeremy came to install the new system and did a fantastic job-everything from keeping the floors clean to thoroughly testing the system. There was a small problem with the system a few days later and they came back within hours to fix it-it has been running perfectly and efficiently ever since. Thank you so much Rescue Air! I will definitely be sending anyone I know your way when they need help with their AC.

Aubri R.

Update: I initially left a negative review because the sales agent's performance left a bad taste in my mouth. I was contacted the next day by Josh Campbell (one of the owners) and had a 20 minute conversation about what went wrong. He was extremely transparent and let me know that the sales agent's behavior was not in line with what their company stood for. His customer service along with Joe's performance really made me a believer. You can tell that they truly value the opinion of their customers. Best customer service I've experienced in a while!

Martha C.

I recently moved to the Richardson, TX area and needed the air conditioning checked out. I liked the Rescue Air website and the reviews looked good. The service rep. That came, Chase Lowe, was very polite and knowledgeable. I was given a list of possible issues but no pressure was applied to have them fixed immediately but it's good to have a plan for future repairs. Of the suggestions given I did elect to have an over-flow float valve installed plus a couple of other small things. But now I know the outside unit is 10 years old and may need attention and the Coolant hasn't been discontinued. Chase worked steady but took time to explain what he was doing and why. I did add their service plan for a spring and fall checkup and feel good about having a dependable heat/air help. Excellent company!

Ellis B.

All the folksy customer service aside, they quoted $4,400 to replace a coil unit. I had a different company replace the 5-ton unit for $2,600 with a written 10-year guarantee. The reason I knew I was getting ripped off by Rescue was because I replaced the other coil unit last year for $2,250. The scheduler and the technician were very nice. Bottom line, don't fall for the 5-star ratings - get multiple estimates.

Chaostopher C.

Gary from Rescue is a consummate professional. He gave us a complete picture of what needs to be done, with estimates and NO PRESSURE!
The Customer Service team was excellent at keeping in touch to let us know when Gary would arrive for our appointment. Will update as we progress.