Rescue Air and Plumbing

Pranav P.

I have had cooling issues recently. Have called a couple of A/C companies based on their reviews, but none of them could give me satisfactory diagnosis results why my system is not cooling. Luckily I came across Rescue Air. Undoubtedly, their experience was much much better than any other A/C company I dealt with. Jason was the technician. Very knowledgeable, polite and patient guy. Arrived on time with 30 mins early heads up. Took as much time as it took to go over all possible points of diagnosis & provided me a comprehensive report of all issues & recommendations. Answered all my questions with proper justification. This is exactly what a customer would want! My problem is not yet solved but a proper diagnosis is equivalent to 90% of the solution! I am pretty confident that my system is in good hands and would be fixed soon. Thanks Jason! Would highly recommend them!

****** UPDATE 30-AUG-17 *************

I only received service once from these guys, where the only diagnosed and fixed some problems temporarily! I really appreciate that the technician thoroughly went through all the small points with me and did some immediate fixes there and then, which at least made my A/C to function little better in the Texas summer heat. Its also worth mentioning that the guy really invested a lot of time understanding my system and diagnosing the problems.
However, after that I did not receive expected service from them. And this is the reason I am removing some stars from my review. Otherwise they really deserved a 5 star, if they would really had fixed my problems. Just diagnosing and quoting for issues is not enough. You need to be responsive always and more importantly, should be able to justify your prices. The service I received in the 1st visit was above all my expectations. I wish you would have continued the same. I wouldn't have to fix my system from somebody else in that case!
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Conner S.

Dean came over for a tune up service. We have a 20 year old AC unit, and he didn't try to sell us on upgrading, or with a ton of different maintenance issues. He offered to let me watch over his shoulder so we could come to conclusions together, but didn't feel like I needed to.

He was really professional, came in wearing booties, and brought a rug to make sure he didn't make a mess anywhere in my house. Dean also knew the ins and outs of his company. Being in sales myself, he did a great job selling the company, and showing the value of their membership...which we signed up for. Well worth it.

James R.

Our air went out over the 4th of July weekend. Rescue Air takes calls 7 days a week, so we were able to get someone out on Sunday morning. Michael was great. He diagnosed the issue and gave me a couple of options to choose from. The parts he needed weren't available on Sunday, so he patched the system to run cool again until he could get back to the house on Monday. He fixed the issue the next day.

Very friendly staff and service. Great experience.

Deb D.

I called at 8:30 and a person picked up and immediately scheduled service that day! Two professional and personable techs arrived within a few hours. They assessed and fixed the problem within 30 min.! This company carries most parts in their truck. The cost was very reasonable. I'd recommend looking into their service plan, but they will definitely do a great job on a one time emergency issue! Thanks to Joe and Ryan! Great job, Guys!

Olivia M.

Had a great experience with Roman and Rescue Air. I called them based upon Yelp reviews after my usual company couldn't get out here until next week. Roman came that afternoon, and serviced the unit very quickly after throughly explaining our options. He was polite, knowledgeable, and took a lot of time explaining things to me, which I appreciated. We will definitely use them again!

Shelby B.

My AC in my condo has been an issue for the past 7 years I've lived here. I've met just about every AC contractor in town over the years, trying to fully understand what the best option was for my unit. EVERYONE I talked to gave me a different answer. I heard everything from replacing it with an 8 year old used outdoor unit, to compressors couldn't be purchased, to that they could be purchased at the cost of $3000, to replacing all units would require pulling out my foundation to replace the lines.

These contractors have been all over the spectrum from good and well meaning to the guy who told me he was clean off heroin for 4 years but he had to borrow a friends car to get to my place to inspect because his girlfriend wrecked his truck the night before getting a DWI. A couple of them tried to get me to participate in multi level marketing businesses. Whatever... Anyway, I had almost lost hope and had literally lived without AC for a month while I tried to figure out whether to repair or replace and who I should get to do the work.

I set up several more appointments back to back on the Saturday of a holiday weekend. Rescue Air answered their phones and their staff was fantastic. I explained the deluge of problems I'd had and my frustrations and they promised they would send out their Senior Technician. When that plan got scrapped, they called me back and told me one of the Owners himself would be coming to appraise my AC.

Michael arrived very quickly and spent a great deal of time helping me understand what my options were, why some of the previous contractors made the recommendations they did. He knew some of the AC contractors I had worked with and he was clearly very knowledgeable and experienced. He gave me a quote for exactly what I wanted and it was the most reasonable quote I'd received in the many years I'd been struggling with this. We scheduled his team to come out the Tuesday after Memorial Day.

His team showed up on time and ready to go. They did a quick job of what I would consider to be a pretty intensive job replacing both my indoor and outdoor units. The inside furnace sat on a shelf that was barely holding together, so one of the guys was kind enough to cut an existing piece of plywood I had and secured it to the closet reinforcing the shelf. They were kind and quick, and they were sure not to leave a huge mess. They showed me how to use my new thermostat and even helped me get it set up on the app so I could utilize the geofence (cooling/heating only when my phone is in a 3 mile proximity of my home).

Michael and his team were fantastic! Michael texted me updates and has worked with me to secure the financing I needed. He even recommended a fantastic plumber (NTX Plumbing, I left a review there also) who was able to work around the AC team to fix some plumbing issues connected to the AC.

After 7 years of headaches, frustration, inappropriate comments, and getting gouged on prices, Rescue Air was an oasis in a desert. I am beyond grateful for Michael and his team and I will absolutely use them and recommend them to others for any AC needs. HIGHLY RECOMMEND! Thanks Rescue Air!

Robert D.

Dean came out right away and had the AC unit issue diagnosed immediately and the part with him to resolve the problem. He was one of the most knowledgeable technicians I have met, excellent communication skills and he took the time to give us advice on how to better maintain our other 2 units. Highly recommended!

Travis W.

Dean D. just stopped out to provide a spring AC tune up. He was incredibly polite, knowledgable and upfront about what service we needed today vs. what could wait. My favorite part, he wore shoe covers and used a rug to cover the floor when he pulled the attic stairs down. I really appreciate people that respect my property and treat it like there own. I will definitely use them again. Thanks for the great first impression!

Tricia C.

Called Rescue on a Sunday to come look at the A/C unit at our rental property. Got an appointment with Roman for the next day. He was prompt and friendly and I appreciated his thorough explanation of his assessment of the problem. The reason I give four stars is because we ended up finding a much better deal elsewhere but I would have been comfortable using this company otherwise.

Scott C.

They arrived within the window of time they said they would come. We just needed a new thermostat and they identified the problem and did a replacement without trying to sell us anything we didn't need. Three years ago we had a different company tell us we needed a new unit - we still have the same unit and Rescue Air said it was working fine. Jason took time to explain and seemed very knowledgeable. Will definitely use them again!