Rescue Air and Plumbing

Tanaya K.

I would highly recommend Rescue Air! Unlike many companies, they were happy to provide service on a weekend. Jason was extremely knowledgeable and friendly. He was able to quickly diagnose the problem - while also educating me about our system - and laid out several solutions to resolve the problem. We will definitely be utilizing their business for any heat/cooling related services in the future.

John M.

Great experience with Rescue Air. Called on Friday, got an appointment for the next day, Saturday. The technician, Jason, was wonderful! Took time to analyze our furnace, troubleshoot the problem and educate me on what was taking place and the solution options. Installed part and with care made sure the system was functioning as it should. He further discovered that our old thermostat needed changing. He walked me through how to do that myself and I was able to purchase a Honeywell(based on his recommendation) that day and install from the instructions he had given me. Great Service!

Samuel B.

Fantastic experience with my first service call to my new house in Richardson. My technician walked me through my entire indoor and outdoor units (they do not bill by time) so I feel very knowledgeable about my system. Joe K. arrived on time, provided excellent customer service, and walked me through the minor repairs and upgrades he completed when finished. I plan on sticking with Rescue Air after this above and beyond experience.

Karim J.

I noticed water coming down my walls and a water bubble forming in my ceiling above my bed in the master bedroom. My AC unit is in the Attic above my bed so I turned off my AC and the leak stopped. SO I looked on Yelp to find the best HVAC company and had them come out. Dean came over, wore those shoe protectors to protect my flooring and went to work. Long story short I could tell that he loves what he does and takes pride in providing 5 star service. His company makes sure he has all the necessary certifications and schooling and tools necessary to do his job. He wowed us and we signed up to be a member for on going HVAC tune ups.

Lexi Q.

Out a/c was not cooling the house, but was pushing out cool air. My husband called Rescue Air on Saturday, and hung up saying they would be out the next day. "Call them back! I don't want to pay $200 for an 'emergency service' call on a Sunday," I panicked. Nope, no extra charge, he said.

Joe was out 3 hours early, and could not have been more polite or professional. It turns out the roofers we'd had out the day before had taken the doors off the unit, and it wasn't working properly. He was done in a New York minute, and didn't try to upsell us anything for our elderly unit.

Well done! We'll be happy to call them again when we need something.

Rick S.

Had this company do a complete install of a new unit. The employees are nice and do good work installing the AC unit.
After the install, the sink below the attic that the AC drains into stopped draining to the point that it took 45 minutes to drain. The air pressure would build up in the pipe causing enough pressure that the sink would immediately stop draining. I called the company and asked if they could come fix the issue as I didn't want to void my warranty cutting into their work. I explained to them that they must have plugged the line, or changed what was already there because the plumbing into the sink could not breathe enough to drain. They argued with me treating me as if I didn't know what I was talking about and didn't want to send a tech out to fix something they did because it would be easy for me to fix instead. Their solution was to pour drano down the sink, or remove the trap underneath and clean it out. I told them that it wasn't the problem but would humor them anyway. I was too frustrated to call them back.
I ended up putting a Y fitting into the plumbing so it could breathe again and it started draining again with no problems.
If you know your plumbing, don't bother asking them to fix their work because it's an extremely big hassle. Just fix it yourself!!

Kamrhan F.

We had a recurring issue and Roman was helpful in working with us to decode what was going on with our AC unit. He is helpful, on time and responsive. They didn't charge to come back to see why the problem had returned.
They come out quickly when you call.

Anne E.

Update: 12:27 pm
The owner, Josh, took the time to reach out and call me. We had a great in depth discussion on the situation and how they can improve so that others don't have a similar experience. For his good business practices as an owner I would reconsider Rescue Air for future needs. :)


I needed a company to come out and write a hail damage estimate on my unit. I explained that very clearly on the phone. Set an appointment and was never told up front about a service call charge (i ended up not paying one but they tried)When the tech arrived we went together to look at the unit. His diagnosis...the coils could not be combed, and the repairs "weren't worth his time because they weren't hindering performance of the unit". However, he'd be glad to go through and fix it if I signed up for their 2xs yearly maintenance and paid monthly. Frustrated, he wrote me a simple note saying coils could not be repaired for my insurance.

The worst part was when he asked me if my husband was home. I told him no. He then asked if I wanted to call him so he could explain the situation. Excuse me??!! You dare to patronize women as if we aren't knowledgeable and are incapable of handling these things. You picked on the wrong tool toting lady. Your sales tactics are dirty, and I didn't appreciate the disrespect you showed me.

brittany g.

Emergency!! That's what I had. After calling a different person to fix my AC that had gone out Rescue and Roman came to my rescue. I called and got quick service on the exact same day! So thankful for them and the professionalism and courtesy showed by Roman!

Linda T.

I highly recommend Rescue Air !!! After waiting all day for a no-show AC guy, at 6:30 Wednesday night I called Rescue Air. Less than two hours later, Roman Arnold was at the door. He was friendly, courteous, and professional. He promptly diagnosed the problem. My unit is old but Roman thought the repair would get me through the season. Due to the age of my AC, I inquired about the cost of a new unit. Roman outlined the options and gave me an all inclusive cost breakdown. I made the decision to purchase a new unit. It's a control thing, I want to control when I purchase the unit, not be forced into a purchase by the scorching heat. By 3:00 p.m. the following afternoon, I have a sparkling new unit, my house is cool and there is not even a trace of dust as evidence of the repair. I am so happy to have found Rescue Air ! Roman and the team are incredible. I will be a customer for life. This has been the easiest transaction I could have imagined.

There original service deserved the 5 stars however the follow up is terrible. I took off work and waited all afternoon for a repair man that never showed. I was supposed to have drywall repaired that was cut away during the install. I am guessing that after they get your money, you are moved to the bottom of their list. I am very disappointed.