Repipe Specialists - Seattle

Kevin D.

This company is a joke. Reached out for a quote and communication was excellent at first. They sent a rep to the house that seemed to not look at much before assessing what was wrong and got us a quote pretty quickly. The line from the street to the house was not included in the quote and when I asked about this, I was told we shouldn't have to worry about that. The seemed odd. The rep continued to pester us about going forward for the next couple of weeks and we did eventually end up going with them. They made all kinds of promises about what their teams do and what products they use and don't use and all sorts of guarantees about quality of their work. When the team showed up to perform the service, they were from a completely different plumbing company and are hired on as a third-party contractor so any guarantees of equipment used or services provided or out the window. Immediately we were told that they would have to check the line from the street to the house would likely have to be replaced as well. This turned out to be the case and we ended up spending almost 50% more than the original bid. I tried reaching out to the rep during this process and didn't hear back. Information regarding their financing was also an accurate which led to a number of headaches with the financing company afterwards. Would definitely not use this company again.

Bryan C.

We had repipe specialists come out and give us a bid and it was twice as much as the other 3 bids. I figured that they don't need my business that bad. So I went with their competitor that they so badly bad mouthed for half the price and I am so glad and not regretting it.

S C.

Drywall debris and pieces of cut water lines were left underneath our washing machine. I found this during my summer cleaning. Repiping Specialist were supposed to clean the debris instead they deliberately covered the debris with the washing machine. Repiping Specialist performed substandard work and is overpaid. DO NOT USE THIS COMPANY. SAVE YOUR MONEY.

John H.

My wife and I had Repipe Specialist and Pex Plumbing repipe our house recently with new pex pipe. We have suffered through decades with our old galvanized water lines. Low pressure, waiting for hot water, clogged aerators and bad tasting water. Everyone at Pex Plumbing was excellent at their jobs. The initial sales meeting with Elizabeth who was very knowledgeable and helpful. Robin in the office was always helpful and always kept in touch with us during the process. The large installation crew were awesome and worked as a great team. The work was completed in one day and the piping works great. I am the owner of an HVAC company that does a lot of retro work and I was really impressed with the whole process. Thank you Repipe Specialist and Pex Plumbing.

Tiffany S.

Repipe Specialists were very kind, quick and knowledgeable throughout the whole process.

Walt H.

I live in an upscale Condo community near downtown Kirkland and when our units were built in the late 90's, they were unfortunately piped with C-PVC. Because we are now experiencing pipe failures many members in our community are re-piping their unit. Since late 2023 most of the units being re-piped have chosen Repipe Specialists as their provider and, to my knowledge, all are very pleased with their work. I could not be more pleased with the work done in my unit - the re-pipe was done in 1 day and only 27 holes had to be cut in the drywall. Chris Borden, the salesman who gave me a great price and prepared me for the project; Robin Grover, the office manager for PEX Plumbing who coordinated the work with me; Greg Fort, the amazing journeyman plumber and project manager, who led the re-pipe work team in addition to doing some of the more complex work himself; and Greg's re-pipe team - this entire team did exemplary work on my behalf. This is a highly professional and competent team who does what they say and stands by their work.

Carl M.

Chirs the estimator came in and was very helpful for me to make my decision to use them. I found them to be reliable. I highly recommend them.

Carl Michelman

Mark I.

Christopher Borden of Repipe Specialist is the nicest, honest, and most thorough estimator I have ever met. He explains everything so you understand the nature of the work involved. I have polybutylene pipes and he informed me of their recall 30 years ago.
I highly recommend him .

Mike C.

Did a quick, efficient re-pipe, and left the house clean, and with minimal patching required. Chris was great at the quoting, and explaining the process.

Micah P.

We just completed a repipe project with Repipe Specialists and despite having nice, new PEX pipes, the experience was quite mixed and we were left feeling that they put profit over customer satisfaction. If you want the details, please read on, but the main takeaway is that if things go wrong, you will not be compensated fairly and multiple people will basically tell you ""tough cookies"".

We selected Repipe's bid for a one day repipe and water heater replacement. This included a walkthrough of exactly what would take place, including moving the water heater location by a few feet. After receiving confirmation that everything was good to go with the salesperson, we scheduled our project a few weeks out.

Now comes the day of the project and during the initial walkthrough with the subcontracted crew, the lead asks ""who is coming to extend the electrical to reach to the new location?"" No electrical change was ever brought up during the initial bid and walkthrough, or even a mention that it should be looked at.

Luckily, we were able to get a electrician friend out quickly to look at fixing the issue (adding junction box, extending electrical), only to have him inform us that we not only needed to extend the electrical, but we really needed a new breaker and circuit run to support the new water heater's higher amperage. Otherwise, we would trip our current breaker and not have hot water. Had we known this at the outset, I could have worked with this friend to do this work for $1,200-$1,500 (his quote, but he couldn't do the work for 12 days due to his schedule restraints).

Our options at this point were a) reinstall old water heater with ""rusty water"" (according to the install team), b) no hot water for unknown number of days while we bid out multiple electricians, or c) pay $3,900(!) to have an emergency electrical company fix the issue. We entered the agreement expecting a functioning water heater at the end of the day, so we went with option 3 thinking Repipe would make it right. To their credit, Repipe offered a $350 discount to cover the emergency consult from the electrician, but that still left us out an additional $2,000 as a result of the oversight regarding any electrical needs for the water heater.*

Upon finishing up the repipe work, the project lead informed me that I was not going to get any type of additional discount. That project lead came back later for additional work and informed me again that it wasn't going to happen, but I insisted that after considering the situation, a reasonable customer service person would offer some sort of additional concession. Unfortunately, one final phone call came in from the original salesperson, who apologized but told me there was nothing more he could get approved and senior leadership refused any sort of added discount.

So here I am, informing those looking at doing a repipe to shop around and find someone who you trust will make it right if things go wrong. If everything goes right, you'll be satisfied with Repipe Specialists. But if something goes wrong, and things often do with big projects, you won't be happy. And thus, a 4-5 star experience with a complimentary, positive, and brief review goes down to 2 stars with this frustrated diatribe.



*Bear in mind that my WHOLE day was shot as a result of this project. I had to reschedule work meetings, had to change plans, and had to call multiple electricians in a scramble while being offered very little help from Repipe other than ""well, it looks like you won't have hot water for a little while"" OR ""we could do the electrical ourselves but we can't be held responsible because we aren't licensed electricians."" You would think they could offer some sort of electrician options.