Repipe Specialists - Houston

Courtney D.

Repipe Specialists relocated the plumbing from the slab in the home of an elderly relative of mine. Although the sales rep, Jeff Potter, promised the relative the moon (as did the advertisements and brochures), after the contract was signed, Jeff couldn't be reached.

Repipe Specialists subcontracted the work out to a local plumbing company in San Antonio and then proceeded to pull the plumber off of the job consistently, which resulted in the process taking MUCH longer than promised.

Several observations: Although Repipe Specialists told relative that relative could reside in the home while the work was being performed, relative was asked to relocate. The Repipe contractor didn't show up on the agreed upon start date, and days later attempted to enter the home at night and work overnight (until 5 am the next morning). The neighbors called the police, who indicated that this was a violation of the permit. The subcontractor, it appears, didn't have the resources nor the manpower (and perhaps not even the intention)to complete the job timely.

On top of delays, there are construction errors that need to be fixed. The total amount of necessary repairs exceeds $3,000.00 to date and there are other issues that contractors are still investigating.

To be fair, let me provide a list of pros and cons.

Pros:

(1) Plumber was polite and seemed competent;
(2) Plumber worked hard while in home; and
(3) Same plumbing crew showed up to complete work.

Cons:

(1) Plumber and entire crew showed up late every day and were consistently pulled off of the job to handle "other emergencies," and would try to come back in the evening hours to work overnight in violation of permit;
(2) Sales rep couldn't be reached after contract was signed;
(3) Workers did not clean up and a cleaning crew had to be hired and paid for by relative to clean up construction mess;
(4) As part of contract, Repipe Specialists stated that they would not paint, but would retexture...unfortunately, the sheet rock repair specialist they sent inadvertently sprayed texture on walls that were not affected, which resulted in relative having to pay extra costs for painting;
(5) Water pressure in kitchen is now subpar, sprinklers malfunctioning due to too much pressure, almost flooded patio and bedroom;
(6) Work is not completed to relative's satisfaction and despite calls and written complaints, items still need to be repaired.

If you use Repipe Specialists you may want to :

(1) Refrain from paying full amount until work is complete;
(2) If the sales rep makes a promise, ensure it is memorialized in writing;
(3) Determine who the subcontractor is in your area and ensure they're well-regarded;
(4) Ensure that you have a place to reside while work is being performed;
(5) Ensure that you supervise any sheetrock repair; and
(6) If anything goes wrong, document, document, document.

If you believe their lovely brochure, you may be disappointed.

In summary, the process was not done to our satisfaction. It was not clean. And it sure wasn't trouble-free.

Despite all of the headache, Elderly Relative continues to attempt to resolve this without legal intervention, and my guess is that Repipe Specialists hasn't figured out that two of Relative's children are attorneys...

Craig K.

I had a horrible experience with Repipe Specialists. They don't specialize in anything except ripping people off and misleading people into thinking they are the best at repiping.
They actually don't repipe. They subcontract the job to plumbing companies, which contradicts what they advertise on their website.
I strongly recommend that everyone stay away from this company.

Mark L.

If I could give them a negative rating I would.

I hired Repipe Specialists of Texas on 05/13/21 to replace my existing galvanized pipes with PEX. Everything associated with the job was subbed out to other contractors. Including the plumbing performed by Courtesy Plumbing and the sheetrock repair by a private individual. The work was started early and completed late (21:30) on 06/14/21. During the process, the Courtesy Plumbing crew cut my existing ¼ inch Reverse Osmosis (RO) water line connected to my refrigerator and connected the ice maker to their newly installed PEX line, containing city water. Unbeknownst to me, they then stuffed the severed RO line back into the wall and moved the refrigerator back into place against the wall. I never asked them to even touch my RO system and they never mentioned anything about issues to me. The contract acknowledges that there is an existing ¼ RO refrigerator line. Why would they cut it? Why would I want ice made from city water when I have been using RO water for the last 15 years? Repipe Specialists are the supposed professionals, correct? I'm certain that I'm not the only household with an existing RO line connected to the refrigerator icemaker. After water was restored to the house and the crew left after 21:30, the RO system gradually came back on line. The RO system began producing water overnight into my wall instead of to my icemaker as originally connected. The water leaked all over the Oak flooring in my living room, ruining the floor. I had no idea this was going on overnight until I woke up at 07:00am the next morning to find water all over the Oak floor. I rang Repipe Specialists on 06/15/21 to alert them and they denied any liability, stating that they did not do anything wrong. I ended up having to a claim with my insurance company for water remediation and a new floor. My deductible was $3820 or 1% of the insured house value. I'm asking Repipe Specialists to reimburse my deductible along with any court costs to me immediately.

Gil S.

Repipe Specialists came in as promised and repiped my entire home in only 48 hours. They were professional, reliable and would recommend to anyone needing a home repiped.
Very happy customer here!

Gilbert S

Daniel V.

Repipe Specialists of Texas and EPW Services (sub contractor) only receive a one star review based upon our experience of over six months to address and correct the damage caused by their crew during installation. In the end after engineer reports and custom steel braces installed at the expense of EPW and our selves as the home owner, the issues was finally resolved (after six + months). From what I have learned, there is a long history of problems with EPW Services instalation work yet Repipe Specialists of Texas continues to partner with this company. My only advice is to retain an attorney up front and not try and work the issue out with either company. In the end you do get what you pay for, we received structural damage to our home and poor service but we did get a 10% discount for all our troubles. I would not recommend based upon my experience with sub contractor EPW Services or Repipe Specialists of Texas unwillingness to take ownership and responsibility of the outcomes.

Jeanne R.

Had the entire house re-plumbed. The company did it at an excellent price. The crew showed up timely and we're able to re-plumb the house in one day. They took care to control the dust when cutting into the wall and kept the cutting to a minimum. The Sheetrock guy came in a day or so after the plumbing job and covered the holes that were cut into the walls. You couldn't tell anything was done after all was completed. Would definitely recommend this company.

Christine B.

First the salesman(Jeff Potter) told us what he needed to sell the job. A lot of LIES.
First- Once they sell the job, no one from Repipe Specialists is on the job.
They sub out the job.
They would have a supervisor with them to walk the job and show them what to do and should be done around 5:30. NO
They showed up with no supervisor, in
regular clothes. The supervisor from another company (not Repipe Specialists) came by about 3:45 because there was stuff they would not do so we called the the salesman. The salesman called there company and called told the supervisor it was in the contact. Well they left at 8:45 PM and they did not complete the job. That crew was not trained very well as per the Repipe Specialists salesman told us us. They used black marker to mark wear they going or not going to cut holes. Did not remove the marks were they did not cut the holes. Very poor workmanship.
The supervisor from EPW Sean came and complete the work they did not do.
Do not use Repipe Specialists!!!!

Monique T.

Wish I can give them zero stars

We contacted this company on Feb 26 after our pipes busted due to the winter freeze in Houston. No one ever called back. I continued calling them until finally, I was able to get in touch with them. They scheduled an onsite estimate with a salesperson by the name of Je Patrick Moor.
On the day of the onsite estimate, the salesperson called and advised that he could not make it because of a dental issue and provided us a quote for a recipe based on the drops we have in the home.
The salesperson advised us that he has availability for March 29. and in order to secure that spot, we had to pay a 10% deposit ($699.00)
We paid the deposit and scheduled the job for March 29th.
On the day of the Job no one called us to confirm arrival and after many phone calls I was finally able to reach the salesperson. He advised that another company will be contacting me. Finally, 2 hours later a company by the name of EMS contacted me to advise that they will need to reschedule for the following Friday due to the fact that they have other jobs. I contacted the salesperson and advised him that we have already waited for a month and a half without water and that this is unacceptable. He said that he is on the phone with his dentists and there is nothing he can if the crew is ill and cannot do the job. I explained to him that that is not the case and that they were overbooked.
The least they could do is contact us and let us know not wait for the day of the installation and call us two hours later. He said he very much doubts that is the case and will have his Manager call and he will call us right back- - He never called us back.
The company they contracted EMS called back I talked to Ben he advised us that they are overbooked They are not The repipe Specialists They are a local company
He assured us that if we can be patient and wait for Friday April 1st the job will get done,
He came by the house to check the pipes, He advised us that the repiping will take place on Friday, April 2nd, Inspection will be done Monday, April 5th and wall patching will be done Tuesday, April 6th I advised him that I already took a day off work and will need to schedule these other 3 days and to please let me know in advance of any changes. I also let him know that I had no idea that the Repipe Specialists broker the jobs out. Joe led us to believe they were a plumbing company and never mentioned another company coming to do the job. He assured me that this time the job will be done on schedule and to our satisfaction
Today Friday, April 2, 2021- Once again no one called, and no one showed up to do the job. I called EMS and talked to Mark who advised me that The Repipe Specialist canceled the job late last night and to call the salesperson. I told him that we were guaranteed and that I took another 3 days off work. He said there is nothing he can do. We have no contract with EMS and I need to deal with The Repipe Co in CA
I called the Salesperson Joe. He was very rude said there was an issue with the ownership of the house I asked him what the issue is since we own the home for over 35 years and everything was properly signed. He said it was a mix-up on their side (another excuse) AND since this job is a pain in the ass and that if I want to cancel I can. He has over 400 customers he can put in my place and good luck in finding a plumber for 6 months and hung up.
No resolution was offered and once again I was lied to. I called The Repipe Specialist's main number and advised them of the situation I was told that a manager will call me right back - No one called.
Called back again and spoke to a sales manager who explains that the job was canceled because we are not the owners of the home. I went on HCAD tax records and emailed him a snapshot that we are the owners of the home ( for over 35 years ) . Then he said that the email address that the contract was emailed to was not the owner's email ...... Once again wrong information .
First and foremost I was not aware that The Repipe Specialists was nothing but a broker that books the jobs and sells it to a local plumber of their choice. There is no way to know who the plumber and any agreement discussed with the salesperson are not made with the actual people doing the job- So there is absolutely no accountability.
This company has the worst customer service. They are disrespectful and treat their customers like trash. There is absolutely no communication from them once the deposit is collected. Their subcontractors just do not show up without any consideration to the days taken off work and the fact that we are without proper water and plumbing for a month and a half.
They are located in CA and hire local salespeople who are rude and disrespectful. They are still holding my deposit after they canceled the Job and have not issued a refund. Once they get the 10% deposit (I assume that's their commission ) you will never hear from them

Robin B.

Repipe Specialists don't repipe anything. They take their cut off the top and farm out the work. Once they get the deposit they are done, no follow up, no return phone calls - nothing. In my case the work was done by very unprofessional, rude people from Aquaduct Plumbing. If you don't want people sleeping in your house and threatening to leave you completely without water call someone else!!

Gary J.

The entire process was quick, easy and professional. Our UPONOR/PEX repipe held up well to the "Houston Freeze of 2021", with no issues. I'm so glad that we had Repipe Specialist take care of us. I highly recommend them to you.