Repipe Specialists - Bay Area

Lauren C.

I'll change my review from one stars to 3 because after some thought into this experience my pipes are done and the water is working fine. Still running brown on one of the bathrooms when you first turn the tub on but that's still a mystery. There were a few hiccups dealing with this company. I don't feel like the company had the best customer service and blame was put on everyone else but in the end the copper pipes are done...which is what I paid for

valerie h.

The key to a good job is understanding everything required to complete the job beforehand. The estimater provided me with all information with the exception of the following. If I didnt replace my smaller service line to the larger new line there would be a chugging going through the attic which I could here in my living room. Somebody uses the toilet, sink etc. you could hear it - get the picture. I chose pex pipes over my inslab copper because I was told they hold up to an earthquake better. They had to go through the walls and attic.
The team showed up on time and went to it bashing into my old house walls - ouch! This was about time not aesthetics I told myself. I requested they did not break into my bathroom tiles and they did not. Very happy about that. I also liked the surprise new faucet they added to my laundtry sink. The outside spigot handles and gas outlet on my water heater were brought up to code. Great feeling about that. I also called Chris (the supervisors) out several times with questions and he was so polite and patient - a rare asset these days. The patchers did a tremendous job, especially since there were so many holes in the wall and ceiling due to avoiding my bathroom tiles! Wish they had replaced insulation behind the tub though. Nobody mentioned the checklist which I found later. Oh yes and the leak was fixed and my water bill went down.

d b.

I had the house reputed by these guys with copper, before the pex was used. They replaced the old galvanized.

Dodie L.

The crew worked very professionally, friendly and did a great job! Everything was completed in the time they estimated and they were careful to clean-up after themselves. Our piping is completed, patching and painting is and our home looks like nothing happened.

Mark M.

As advertised... replaced my old galvanized pipe in one day, got it inspected the next day, patched the walls and now just waiting on the final. Water pressure/taste, etc has never been better. Its not cheap, but with a lifetime warranty, never need to do it again.

Lynn P.

We had a horrible experience with Repipe Specialists. They made several mistakes on the installation of new water pipes which was concerning, but we caught them before too much damage was done. We gave them a deposit for replacing our drainage pipes but then canceled the very next day. Almost three months later and we still don't have our deposit back. They sent us a check and it bounced!! DON'T USE THESE PEOPLE!

Hung N.

This is a review for Aaron Davis as the estimate writer and Anthony and his team who actually did the work. I'm located out in East San Jose. I decided to go with them after getting 3 estimates. The local companies that I got estimates from, they do not use PEX, they are strictly copper only.

Aaron was punctual and thorough. He walked with me through the property and listened to the concerns that I had and offered suggestions. He actually pointed out some things that I had missed. He looked under sinks and behind toilets, turned on hose bibs to see the flow. and even measured the water pressure. Like I said, thorough.

We set a date and I was contacted with a time frame that the team would show up. They were on time and courteous. Anthony, the co-owner of the company that sub-contracts with Re-pipe Specialist, assures me that they are very experienced and will do a good job. They laid out plastic and cloth, covering the areas they would be working on. As expected, the job was done within a day, and we could use the water once again. When it was all done, the team lead walked me throughout the areas that had been worked on and showed me what was done.

The difference in water pressure was INCREDIBLE!! I had purchased a high flow shower head because of the low water pressure. Now I'm drowning because there's so much water!! Hot water is almost instantaneous, like within TEN SECONDS!!!

The Sheetrock repair guys were really nice as well. Once again they covered all the area they walked through. They were fast and efficient. The patching look great!

Overall, my experience was great! There were a few minor problems afterwards, but it's really easy to call and schedule an appointment to have someone come out.

Would definitely recommend these guys for your re-piping needs!

L W.

Yup...just called them for an active leak on their work. Was told that their warranty department will be sending me an email...comforting. They don't have teams for emergency work on what the plumber who just left here says is faulty work. Asked for a phone number and was told that their was no number and she would mark my email 'urgent.' Don't bother with these people...just in time for the holidays.

John Katy B.

Excellent work re-piping our 1929 home, done timely, efficiently, cleanly and now we have cold water coming out of the taps upstairs!!! They prepared us for what would happen, kept true to their word and I'm very happy with the results. They replaced all the pipes in one (long) day, the city inspector came the next day, the holes were patched the following day, and now the inspector has passed us completely.

Chanelle M.

DO NOT USE THIS COMPANY! This company deliberately omits certain information until the job has started. Once the job is under way they conveniently tell you what else needs to be done that is NOT on the contract. We called you specifically for the ""what else""!
We called specifically for the plumbing to be fixed bc there was a leak coming from the plumbing pipes. SCOTT BASIL, who seems like a functioning alcoholic, was infatuated with the hot and cold water lines as the problem but said ""ALL the pipes would be replaced"". NOW he is talking about the plumbing is a ""separate system"" and the contract is only for the water lines. WTF! WE HIRED YOU FOR THE PLUMBING JOB. Our water pipes were perfectly fine. Now half way through the job the contractors felt the need to inform us that the sewage pipes are extremely bad with leaks and there is water all under the house which will start to attract animals. Umm that's why you are here, to replace those same exact pipes. He says it's not on the contract and to give the person who gave us the estimate a call, which would be Scott. Scott, sounding under the influence wants to offer to give us a separate estimate for the ""plumbing"". HELL NO! The initial estimate was for the plumbing.
Never apologizing for the miscommunication and not clarifying to people who don't speak their piping language, he became defensive and dismissive. He told me he ""didn't have time to deal with this situation right now and needed to go"". What kind of professional says that when you are expecting a $8,000 check. I am flabbergasted at the way Scott is handling us in this situation. I see from other reviews that this is a common practice and the Better Business Bureau will definitely be contracted next.