Repipe 1

Linda H.

Repipe 1 was very professional and went out of their way during our repipe using the Pex product. The entire project took one week. The various crew was very courteous, prompt and careful. If you are considering a repipe of your home, I would highly recommend Repipe 1.

Larry J.

Mostly a decent experience however they are bad at following up on problems with the job. The repipe was done in 1 day, insepection the next day, and dry wall/stucco the next. The stucco work was great and the dry wall good except in the downstairs bathroom where you can see the seams of the cutouts.

The day between the repipe and drywall I noticed a couple of issues.

1) The handle to guest bathroom shower was loose. I found that the set screw was missing. They said they would order a new set screw (after I found the part number for them). I had to remind them a week later about the set screw and she eventually called American Standard and they told me that the part was discontinued and there was nothing they could do. I told them that is ridiculous and did they at least get the size of the grub set screw. She said she didn't and asked me if she should ask them. I said don't bother I will handle it. I called American Standard and the part was indeed discontinued even though I bought the handle a year ago. I asked AS about the specs on the grub screw and if any other handle had similar set screws. She was really nice and shipped me out an entire new handle which had the set screw included with it for free.

2) The master bath shower valve was not working. It was either very hot or very cold and nothing in between. The valve was in perfect working condition before they came and it was installed a year before the repipe during a bathroom remodel. None of the workers seemed to speak English and there was no foreman on the premises so I called repipe1 about the problem. They said a plumber would come to check it when the dry wallers came the following day. I told the plumber about the problem and they said they didn't touch the valve and I told him to take a look at anyway because it working perfectly before the repipe. Well he left without checking with me after fixing a minor problem that didn't pass inspection. I called repipe1 and told them that the valve was still not working and they told me they didn't touch the valve and there was nothing they could do. I told them that was bullshit but decided to call a different plumber to come out on my own dime because I was tired of having a non-functionial shower. I told the plumber about the problem and the model of the valve and he told me it was probably an issue with the thermostatic cartridge and he told me to order the part and when it came he would come on over and install it. So I ordered the part ($80) and the plumber came over and installed the new cartridge but the problem persisted. He tried troubleshooting but was stumped. I eventually found the manual for the valve online and read through it while he was still troubleshooting. I read in the manual that the valve will have trouble setting temperature if the hot and cold lines are transposed. So we tried swapping the red and blue check stops as detailed in the manual and sure enough the shower worked perfectly. So Repipe1 had transposed the hot and cold lines to the shower. I called them and told them what happened and that they should reimburse me for the cost of the thermostatic cartridge and the plumber's labor costs. The gal on the phone said she would tell the boss and call me back. They never called me back.

In summary, the repipe job and the drywall guys came out quickly and did a good job at a fair price with a couple of minor issues. But nobody on site spoke English so that was a problem when issues came up. And what should have been minor issues became a headache for me because Repipe1 did a poor job of calling me back, their plumber up and disappeared without talking to me, and they couldn't deal with a part supplier.

Edit: I should note that this was job was done in June of 2016. I wrote this review now because a friend of a friend also had a repipe job done by these guys and they didn't have a great experience either so it doesn't seem like them have improved much.

David H.

Great service and work. They showed up on time did the required job and cleaned up. They also provided us with an asbestos and lead clearance as well as city inspections. After they completed the patching, you can even tell there were holes....nice work!

Albert S.

We had our house repipe and just wanted to say that they did a great job. They arrived on time and made sure everything was clean when they left. Alvoro Chamois was the foreman and did an excellent job running his crew. Thanks guys for a great experience. I'll recommend you to any who asks.

Kevin P.

The drywall/stucco just finished up and I have to add it's a fantastic job, credit to Josue Cisneros and his crew. They blended the drywall texturing perfectly, stucco matches as good as can be, and clean-clean-clean. No mess left. I was anxious about such a big job, but very relieved it's now done and very happy with the Repipe 1 team.

Mark P.

My Condominium Association, Finisterra, hired Repipe 1 to do preventative maintenance. Since their work, I now have sewer leaks and leaks Under my sink. They brought filters and then forgot to pick them up, panicked after when I called to say ""what's going on"". Turns out there is mold in the walls. After requests for photos, no one called back. When I called to ask what we were doing, I was told, ""Our owner looked at the pictures and said it's not mold"". I asked, what is it and when will you complete my repair? She did not know. I requested she put there analysis in writing via email. She refused and got huffy. I got huffy back and then finally got an email from the owner, Jim, who threatened to call the police!
I still have mold in the wall, an incomplete job and mold. Avoid this company.

Rob D.

Don't be fooled by the fake 5 star reviews. Besides the terrible workmanship, I was lied to, they created additional leaks and the project took more than 2 1/2 months to complete. All this and I was offered a $200 credit for my trouble. Definitely would not use them again. Very disappointed with Repipe 1.

Cheryl Z.

We recently had our house re-piped by Repipe 1, after getting a couple quotes. During the proposal process, it was brought to our attention by Repipe 1 that we would need to ensure the work area (walls, celing) was asbestos and lead free, since our house was built in 1969. Even though it caused a delay of a couple weeks for the testing and abatement, we appreciated that the needed asbestos abatement was performed (and we finally got rid of our popcorn ceilings). After we took care of the asbestos removal (with another company that specializes in this), the work done by Repipe 1 was done just as proposed: re-piping on Day 1, city inspection on Day 2, and then drywall repair on Day 3. We were especially impressed with the quality work of the drywallers! I would definitely recommend using them.

Kelly S.

Consider this a 4.5 star review. Repipe 1 is a very professional company and is reasonably priced too. They do a great job in expediting the process and keeping in contact with you each step of the way. I would highly recommend them to anyone who is looking to repipe their home. The only reason I didn't give them 5 stars is because we unfortunately had a worker new to their team that didn't place the plumbing to code in one area so it ended up delaying the the process by 5 days but repipe 1 took complete responsibility, corrected the situation at their expense and even worked on a Sunday to get us through the process as quickly as possible. Very satisfied with their customer service and great communication!

Kathy N.

Highly recommend Repipe 1!
Prompt service, everything included from asbestos and lead testing all the way through plaster repair and texturing. No hidden costs!
Polite employees that explained everything. Re-piping includes all sinks, toilet plumbing, shower, hose spigots, washer Machine connection....
If water goes through it, it's replaced!
We had recently remodeled our kitchen, two bathrooms and laundry room. I was so concerned about tile and stone damage, And they managed to work around it all!
Realize repiping is a messy job! They did their best to mitigate dust but there still quite a bit of cleanup at the end of the day.
For the quality of product (PEX piping), skilled workers, price, and the lifetime warranty = peace of mind!
I highly recommend Repipe 1!