Repairs and Remodels on Demand

Amy R.

Our AC was leaking and caused damage to our ceiling. We were provided with a quick response to assess the damage and the damage was fixed promptly. Very nice and professional.

Dave S.

Unexpected circumstances preventing me from looking at the finished remodeling until over one year after completion. I was very pleasantly surprised at how nice everything looked - until I looked a little closer. Here are some of my observations.

There was a fine brown dust covering most of the surfaces of the house, even permeating into my closed cabinets. My painter told me he had to spend time wiping down some of the surfaces and also repairing/redoing the spackling and caulking in the new bathroom. I had to redo the caulking in the shower because it was so thin in spots that water was leaking behind the wall.

I also noticed that the electrician, who said he ""fixed"" the problem with two two-way switches controlling a ceiling fan/light (he claimed I wired them incorrectly, yet I hadn't changed the original wiring at all), left me with a ceiling fan/light which was on only when BOTH switches were on. He also apparently managed to connect (short) two circuit branches together. I needed to sever the connection in my attic so that the circuit breakers worked properly again and protected the house from circuit overloads.

Although I paid an additional $3000 so that a gas line could be placed from the far side of my house to run to the garage/ADU. However, it looks like the gas line was connected to the new gas water heater which is close to the garage.

The worst revelation was my contract clearly called for pipe insulation on all hot water lines and I was very specific to say that I did not want any sheetrock removed, but I wanted all exposed hot water pipes to be insulated. My contract included the labor to install the insulation, but NO HOT WATER PIPES were insulated. In light of these and other issues, I doubt I'll call R and R on Demand to complete their contract.

Kandie J.

Since you wrote that your ""business follows the CSLB"", then you must be aware that the CSLB states that California contractors cannot ask for a deposit of more than 10 percent of the total cost of the job or $1,000, whichever is less. There are no exceptions for materials purchases.
Having a ""formula"" that works for your business is only something to brag about when that formula is also in compliance with the CSLB standards.
Once again, I strongly recommend that all potential home remodeling clients do their due diligence; Visit the CSLB website and look for ""What is a Contract?"" and review the California Code, Business and Professions Code - BPC § 7159 to learn how a proper construction contract should be formatted before signing a remodeling contract -- especially for those expensive projects where there is more at stake to lose!

Billy M.

We needed a faucet replaced along with a shut off valve and supply line for a toilet in our guest bathroom replaced.
It went very well. After the work was done the next day I did notice a drip from the supply line for the toilet. I contact Repairs and Remodels on Demand and they came back out and fixed the leak right away. We really appreciate the employees that come out, they take great care to keep the work area clean and clean up after themselves.
Will gladly have them back for the next project we need done. Thank you once again for a job well done...

catherine n.

Repairs and Remodels did a great job for us repairing a custom shower drain leak, which involved replacing the drain fitting in the first floor ceiling and completely redoing the shower floor tile and mortar down to the subfloor, including a hot mop, on the second floor. They took time and attention-to-detail to get the tile and drywall as close to original condition as possible. They are reasonably priced, communicate well and often, are courteous and clean up behind themselves, and they got the job done on time. Charles visits often during repairs and after to ensure expectations are met. I would definitely use them again and recommend them.

John B.

I've used this company two times and both times the results were better than my expectations. They've done 2 bathrooms and a kitchen remodel. They have skilled workers and get the job done fast with excellent quality. Charles is a good manager. He communicates frequently and is detailed oriented and follows through quickly. Charles was a well known and respected at the Home Depot design center. He asked pertinent questions from the designer and made me feel like I was in good hands. The bottom line is very little stress for you the homeowner because they handle all the small details and the end result is fantastic!

Christina K.

High quality work! Have used them twice. After using inexperienced contractors, I have finally found my 'go to' contractor. Charles and his crew are professional and perfectionist.

Niki B.

I wish I could give zero stars I am so angry and disgusted with this company. We contracted Charles Gilbert's company to install patio doors and deck in November. The first worker Charles sent out stayed gone alot and we smelled alcohol on his breath. He had made several mistakes that my husband caught and spoke with him about. He apologized and sent a new crew out to correct and finish the work. The first set of doors they installed were in-swing instead of out-swing. Three weeks later, they brought a door that was the wrong size. We waited another three weeks. Finally, in FEBRUARY!!! they brought the correct door but they SHATTERED the glass during installation because they did not secure the door while working on it. Charles Gilbert promised to return in two weeks with ANOTHER door, then called and said he couldn't install until the first week in March. Now Charles is saying he can not install on the 19th, but instead, the 27th of March. Charles was condescending and patronizingi. He is refusing to finish the patio door. He and his company have been paid in full. They breached our contract twice previously. He is unscrupulous and fundamentally dishonest. He was given multiple opportunities to make these wrongs, right but chose instead to make excuses and offer lies.
MY RECOMMENDATION: DONT HIRE HIM OR HIS COMPANY. NOT WORTH THE HEADACHES.

Cassie B.

UPDATE Have revised my star rating up to a 5 ***** As the business owner of Repairs and Remodels on Demand has posted, the State Contractor's License Board website shows the company is current in all their licensing requirements https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?LicNum=927432

A glitch in the Contractor Board's computer system apparently caused the inaccurate information

Business owner, please advise if you would like me to delete my post or leave it so your explanation about the error on the part of the Contractor's Board will show.

Victoria C.

I've had three different home projects done by RROD and each one has turned out great. Charles and his team are helpful, responsive, and great at what they do. Each project (bath/shower remodel, bedroom conversion to home office with built-ins, and front door upgrade/replacement) turned out beautifully. The team was prompt, efficient, did great work, stayed on schedule (even slightly ahead of schedule at times!), and within budget. Charles makes sure to oversee every detail and keeps you informed of any issues which arise and/or any changes that are required. He always follows up to make sure everything was done properly and to your satisfaction. Highly recommend RROD!