Reliant Plumbing

Delia Z.

Started having plumbing issues and called Reliant. Austin came out and took care of 3 issues. Bathroom tub faucets handles both turned same way so you had to undo one to turn the shower on. Kitchen faucet started just dripping when turned on. Sam came out convinced me that we should do a "repipe". He threw in 2 toilets at no extra cost as an incentive to proceed with the repiping. Agreed to get it done to save money in the long run since this is an older home. Workers were polite and respectful but they left a mess all over my house from them cutting out sheetrock and going in and out of house. Seems every worker was blaming person before them for any issues that were found. Inspector came out and it didn't pass. Reliant came back out and fixed the issues. Again... blaming the plumber before them. I had to press for them to come cover the line outside because it was going to freeze. They came out took care of it. Had Reliant come out 2 more times after all this. 1. Bathroom sink was leaking. 2. Toilet was set correctly so it rocked when you sat on it and the bathroom faucet that was originally replaced and replaced during repiping was loose. Again.... Plumbers blaming the plumber before them. When they come out and start giving you quotes they ask you to give them a positive review so that they can give you whatever discount they tell you about. I am sorry but if I am going to give someone a good review... i will do it because I feel the person did a great job not because I am asked to do so. Sorry Sam even though you are all having some competition for best reviews you should trust your work and customer service because I would have given you a great review on that alone.

Jessica M.

DO NOT USE!!

This company came out to assess for a leak and he quoted me over $3000 of work that needed to be done in the house.

When I asked him what the bare minimum was to fix the leak, he pointed to a toilet and showed me it was a specific toilet. When I started asking questions, he told me he, in fact did not turn off that toilet to test if that was the problem, which, in fact it was not.

I called to speak to a manager and I have yet to get a call four days later.

Part of their quote " for reputation that matters most"

They obviously don't care about their customers and just try to get money out of people!


They actually made me spend even more money as he tightened all the toilet flap chains to where they wouldn't close, and the toilets were just draining

Graham W.

This is the most crooked company I've ever come in contact with. I called them after searching on yelp to have a licensed plumber detect and fix a gas leak. They showed up to my house with a technician on a a week night who spent 4 hours trying to detect the gas leak. He said he had never detected a gas leak and pressurized the gas line at 10 psi when my gas utility company said it should be at 4 ounces. He said there was a drop in pressure but it's likely a leaking pipe in one of the walls. He said they would need sonar to detect it. He was constantly on the phone with someone from his company all night trying to figure out what to do. After that time he charged me $1,115.93 for coming out although unable to detect the leak and nothing was fixed. He then said he'd have a master plumber come out the following day. On Friday another guy came out who who was not a master plumber and was considering tearing out drywall to find the leak. I asked him to do another test at the meter, and said the stove was leaking. After that he charged me $347.40 for 30 minutes. So they charged me $1,462.00 to give me conflicting information.

Once my gas utility company came out they said there was no leak in the walls and the stove was fine as well. The gas company detected a leak at the hot water heater which was not indicated by anything Reliant Plumbing detected or fixed.

This company is not BBB rated and definitely practices price gouging and dishonest business practices. I called to speak to a manager and the receptionist refused to give me the managers name or number. I reviewed the master plumbers license they are working for named Jason Oliphant M-42389. I reviewed the Texas State Board of Plumbers and he has been fined on February 17, 2023, for a violation.

They claim "upfront pricing" and "no hidden costs" on their website, but that's a lie. Max Skyler Hicks is the owner and definitely a conman because they charge ridiculous amounts for unqualified workers who rip off desperate people without even flinching.

Oh, and Max Hicks has had 5 fines on his Master Plumbers license.

Elisabeth Eileen V.

My toilet wouldn't stop running even after I tried to troubleshoot it myself. Reliant was able to have someone come out the next day to see what's wrong. Mack arrived within the agreed time frame and was very friendly and professional. He was helpful in giving me all the available options and helping me make an informed decision. Work was done efficiently and satisfactorily. Very great work and would highly recommend.

Drew F.

Very prompt service and transparent pricing and quoting. Mack came out and assesed the issue quickly and gave great service.

Zack F.

I was in desperate need of service and Mack from Reliant came to my house late in the evening to help us address the issue. Thank you, Mack!

Don L.

Reliant is a bait-and-switch scam operation. For a very minor repair, they came out, charged $90 for the "Service call" only to then proceed to give me a sales pitch on how I needed to "rebuild" every toilet and water heater in my house. Of course, that's not what I needed, nor why I called them out. They never performed any service because the tech told me he could only fix the toilet by opening a "kit" costing over $500; which was including the $180 "membership fee". I passed. Two days later I had a more typical and acceptable plumber experience. Standard Plumbing came out, fixed the two rusted washers in the toilet tank as well as related preventative items, charged me a more normal $175. What recourse do i have with Reliant? I've reported them and will continue to alert people to Reliant's unseemly business practices. They advertise a lot, which probably gets them plenty of leads for their sales force ("plumbers") to peddle their "upgrades" and unnecessary work at your expense. Beware!!

Kerrie G.

Mack was phenomenal! He came out same day and fixed our disposal - he worked at it until he solved the issue and didn't have to replace anything. He was polite, good humored and knowledgeable. Can't recommend him highly enough! Thanks Mack - you're the beast!

Patricia R.

I can't say enough about RELIANT PLUMBING . they saved me from having a massive flood. Several workers were buzzing around I wish I could remember all their names. Each was kind and efficient I do remember Roman though. He installed a new toilet for me. it's 19" high. I'm 69". Such a nice guy, smart too.
They replaced my water heater because it was not up to code. They also replaced my water softener. NO MORE SALT! So happy about that. Roman installed it. If I ever have another plumbing issue, I certainly will call Reliant Plumbing in Lakeway, TX.

Rachel S.

I had a leaking bathroom sink that seemed like a minor fix. I saw some good reviews for this company and my partner made us an appointment with same day service. The service fee was $89 and gets waived after you accept further work.

Ray Baker arrived as our technician. I showed him where the sink was leaking from and he explained that he thought the installation of the sink was bad, which I didn't necessarily disagree with. During his diagnostic of the leak, he loosened another area of the sink. After his diagnosis, which only took one or two minutes, he went to another area of my house with my partner to provide her with a quote.

I stayed upstairs to assess whether or not the sink had been put together in a way where it'd be usable while we got together the money for the quote Ray was about to provide.

I noticed the part he'd loosened was leaking and it hadn't previously leaked, so I went and asked if he could tighten it before he left. Ray responded and said, "No." There was awkward silence and I politely asked again, but this time he agreed. I mentioned that I just wanted it tightened in good faith, so that the sink was somewhat usable while we got together the money to make the permanent fix. I didn't think this was an unreasonable ask, considering we'd paid the $89 service fee that's not refundable.

Once he started tightening the pipe on the sink, I again mentioned that I just wanted it tightened in good faith, to which he replied that he'd just get money from the next job and didn't need our business. I didn't know how to respond, so I just didn't say anything. During my silence, I noticed Ray getting progressively more hostile and upset. Unprovoked, he mentioned several times that the sink was broken and tightening it wouldn't fix anything, that we needed to pay the money for the quote to fix it. What confused me about this interaction is that I never once said I wouldn't want the permanent fix, nor did I deny the quote.

I won't be using this company again due to Ray Baker's behavior.