Reliable Services

Dennis N.

I ordered a water heater from Lowe's and the arrangements were made for Reliable Services to make the delivery and do the install. Received several communications wanting pictures of my current setup, no problem. Got a call this morning saying it looked like a gas water heater, it is clearly electric, got that taken care of. An hour later I received a quote, not itemized at all,
saying it would be $1800 total, the water heater is only $800.
I canceled the order and will go buy a better water heater myself and will get a local plumber to install it.

Robin B.

I bought a dishwasher from Lowe's on 9/1/24. They subcontract installation with reliable installation in North Carolina. I finally was scheduled on 9/17/24. They said my cabinet needed cutting more. I had the contractor come that day to do it. So now they rescheduled it for 9/23/24. I get a text at 8:10AM that morning, saying that my installation is now rescheduled to 10/4/24. I called the company and they said the guy is out today and they didn't have another crew to do it. I spent 3 hours on the phone with different people including managers from Lowe's, for them to find another company to install my dishwasher. It was sitting in my living room. Reliable services customer service coordinator name Quay and the company are sorry individuals running this company. So before you buy from Lowe's ask who the installation company is. By the way they finally sent a really nice guy who was the owner for S&J repairs LLC name Murl Jones. Do your homework better before buying from Lowe's home improvement store.

T G.

Reliable Services is an unmitigated mess of a company. They are the appliance installer for Lowe's Home Improvement.
In short they missed my install date and time. They rescheduled my install for another date without my consent.
if you deal with them you should expect poor communication. That is if you receive any communication from them at all other than a text.
Additionally, they will enter notes in their system that are false. In my case they claim to have spoken with me on 9/17/24 when in fact they did not. All of my communication was with Lowe's Home improvement.

Joyce S.

if Lowe's says they re using Reliable, find someplace else. they are not professionals and have no accountability for damages done to a home. had new bathroom vanities installed, one in master bath, took them 3 times to get marble cut correct. 3rd time the unit was too big for the space, and per the supervisor, they forced it into the space damaging wall and wallpaper. they say they have no responsibility for damages done and only offered me a small compensation to fix their damages. Cheapest estimate i received on repairing the damages is $3000, they offered me $750! This has been going on for almost a year now with no resolve. Taking Reliable and Lowe's to court is an option, we shall see if they get it that they did the damage, they fix it, DO NOT EVER USE RELIABLE SERVICES!

Judy L.

ONLY Third party contractor to Lowes for installation and completely unable to do their jobs correctly. Trying to schedule installation is a NIGHTMARE. First the dishwasher is sitting at Lowes from the day I bought it but three days later I get an email from Reliable (not) saying when it comes in, they will contact me. Week + goes by, I reach out to them, no response but now at least I get a text that my I installation date is in 2 WEEKS! Nevermind the fact that I work. I then have to drop everything and call them only to be told by Regina (not making this up) that it was a holiday weekend and Lowes had a big sale and they were backed up. Um? Really? It was a holiday??? The exact same holiday that happens EVERY YEAR? Do you own a calendar? Did you not know there would be a sale like there ALWAYS is on Memorial Day???? Think maybe your should have anticipated an overflow of orders and planned ahead???? No, that's not their problem. Will NEVER deal with this red hot mess ever again. .

Michael B.

Appliance install #FAIL
Bought dishwasher through Lowes. They called to setup appointment and informed them of time window the install could be performed. Completely ignored and somehow expected to be here when no one was home.
@Lowes needs to get better installers. Over and over again you see reviews here about how bad they are.

Doreen L.

on 12/29/2023 I went into my local Lowes store to purchase and secure installation on a Aquasure 64000-grain water softener system. The store sent an installation referral to Reliable Services USA. Reliable refused to do the install because they are contractually obligated to install and sell AO Smith products only. Then the rep (Reliable) proceeded to try to sell me a AO Smith product that was less of a machine at more then double the cost. I told this rep I was not interested and to send the lead back to the Lowes store, he didn't. I have now called many Lowes stores in NC and apparently this company has the entire state locked down.

Should change their name to UNRELIABLE SERVICES

CLASSIC BAIT AND SWITCH.

Brian W.

Absolutely terrible. Rude as can be and not helpful at all. Anyone and everyone should steer clear. Once you get a contract from a big box store as a 3rd party installer there is no accountability or customer service at all.

Kendra F.

Tyler and Brendin were top notch technicians! Arrived on time, very friendly and professional!!! Can't say enough good things about the two of them!!! Would recommend them to anyone!!!

Kendra Fulbright

Deborah D.

I ordered a dishwasher from Lowe's, and was told a professional plumbing service would be delivering it, as well as installation. I did receive an email from Reliable Services to say that they received my work order from Lowe's. Since then, no response from Reliable Services nor Lowe's regarding this matter, despite phone calls or emails in an attempt by me to find out when the dishwasher will arrive. The experience is quickly becoming frustrating to me, and I have lost confidence in both businesses. I would appreciate a response to explain this delay of service for a paid item.