Reliable Restoration

Linda M.

I realized I had a problem with my plumbing when I heard water running behind the wall and into the crawlspace. Plumber was able to come out on a Saturday and assess the situation. He advised to contact Reliable Restoration due to the water and mitigation would be necessary. He recommended Reliable. They came out on that Saturday and went through all of the steps that were going to need to happen. Reliable was here on Sunday ripping up flooring, ripping out the vanity and taking out part of the wall to find the source of the leak. They left their equipment to dry out the floor and crawlspace for 3 days. On that first Saturday it was advised they would be cleaning out the crawl space and putting down a new vapor barrier. 4 and and 1/2 weeks now, and this part of the job has been completed. David and Ricardo came today. They worked about 5 to 6 hours removing all of the stuff in the crawl space and putting down the barrier. Coulsnt be happier with this part of the job. They were awesome. Still waiting on the bathroom to be put back together. ‍

Martha R.

First Ivan Aguillon and Angelo Sira came in to prepare my unit for mitigation. I was worried about dust... there's always dust. Ivan said, you won't have any dust! He was right. They did a beautiful, neat set up (photo). Then Luis Suarez and Elvia Capitillo came back three days later to take everything out. They helped me move met desk back, and left the beautiful plastic screen up so the next phase (repair of the sheetrock) could take place inside of the plastic. No dust. And it was dry, drier than the control wall. There's always dust, I've found dust inside my shoes in a sealed closet. No dust. Professional, friendly, efficient. It was great to work with this team.

Amy S.

Don't expect this company to help you . They are all out for the buck and don't finish anything they start Bad news!

Derrick M.

This is a great company. An absolute pleasure to work with. They were extremely responsive and communicative throughout the process. I highly recommend them

Beau B.

6 month update. This company totally botched the sealing of our shower pan and shower. Everything was sealed with grout and now we have mold growing around the base of our shower. This was a $10K+ shower remodel and this is what we got. You can't make this stuff up. See pictures attached. Stay away from these guys!

Conley P.

***DO NOT USE THIS COMPANY!*** Stay far far away from this company for any job you need done. We hired them to fix some water damage and replace the flooring in our home. The first guy that came out was very responsive and wonderful. They got our $7,000 for the mitigation and restoration and completely dropped off the face of the earth before finishing the work. It has been 2.5 months and it still is not complete. The owner, Renee, is non-responsive to emails or voicemails. Their staff is also non-responsive. Renee was very responsive however when it came time to collect all the money up front. On top of the $7,000, we also paid over $3,000 as a """"deposit"""" before they would even speak to us about re-doing the floors. That was on Feb 16th. It is now 2 months later and not one single thing has been started for the flooring project. Every time I email or call the office, I get the run around from everyone. And every time, I am told someone will reach out to me. They never do. We should've never paid them before the work was started or completed. Red flag. Lesson learned. Save yourself time and money and use a different company that is actually """"reliable"""".

Rahul G.

Staff is very friendly and professional. They were able to begin the project on short notice. Overall they did a great job in a timely manner with excellent communication. Only minor issue was a discrepancy in the final quote but otherwise much more affordable than other companies I had contacted. I would work with reliable again.

Hsin T.

All started well. Quick response and came by for a estimate. The man that came was nice and offered to contact my insurance company to get the cost covered. Did a fairly detailed inspection and told me will get back to me the next day with more info. I waited 3 days no response. Called him and texted him several times over the next 2 days. No response whatsoever. Over a week after the estimate with no response I called the office and provided them with name of the guy who came by and explained the situation. The lady on the phone was apologetic and took my information again and told me someone will definitely reach out to me latest by the next day. And of course another 2 weeks passed. No response whatsoever. I don't understand how hard is it to just call back and explain what happened. That's the least you can do. Totally disrespectful.

Diamond H.

Came to look at the job ,and even gave me the pricing. Never came to do the job, I called and sent text..no reply. But I got another company to come and fix the job

Marcus C.

They were great with getting out here and getting the water cleaned n dried up. They communication is good but could be better. Just make sure you check everything for any kinda damages that could've been done. They put a hole into bathroom door while putting in the equipment to dry out everything but refused to pay for a new door after I just had that door put in less then a year ago! Now as far as the construction part of the side of the company they were the worse! I've never seen someone so unorganized and unprofessional as I did with that side of thee company. The people they had here doing the work spoke no English, lazy, late everyday or would say going to lunch and never show back up! When I say lazy I mean I care home to find one of the workers asleep in my bedroom floor! Not professional in my book! I also had to go behind them and Remud the walls in my bedroom, sand and paint them cause they did a crappy job! Still waiting on them to finish things up and we're going on 5 months now! This experience taught me a lot! I will do more shopping around around next time before I hire anyone! This company is a joke! They don't care and they let the people that work for them sleep and be lazy and fuck shit up! Oh yea they broke a brand new laptop and it was less then 24 hours old.