Reliable Restoration

Lucian N.

We had a shower pan leak that affected both the master bathroom and downstairs half bath. Reliable Restoration team responded quickly and after thoroughly explaining all the steps needed to mitigate the problem started the work. I thought it will be messy and dusty since they had to work on both levels but that wasn't the case. The technicians were not only very trustworthy and reliable but helped navigate the insurance process. Could not be happier with their professionalism and communication throughout the whole process. The whole staff from technicians to office was very friendly, helpful and honest. I would recommend Reliable Restoration anytime and surely use them in the future.

Pete H.

We had one of those """"oh no"""" moments at our home. A water line connected to our dishwasher broke. Imagine coming home to a floor full of water. Not the most pleasant experience at the end of a long week. A friend recommended Reliable Restoration. I contacted them at 7 pm on a Friday night. Nathan came out and got to work extracting water from our first floor. After setting air mover fans and commercial dehumidifiers; the team completed their work. Over the next 5 days, a technician stopped by to monitor the equipment and take some type of readings to ensure the wood flooring was drying properly. The end result was fantastic. Reliable saved our wood floors. Shout out to Wes (the owner) for helping us navigate the insurance process. Without his help, I'm certain our carrier would have been very difficult to work with. We are more than pleased and highly recommend.

Jason R.

Customer service professionals from the first call. Office staff was very helpful with getting appts set and then collecting payment at the end of the job. The owner Wes even checked in a couple times to ensure that the crew was exceeding any expectations that we had for the job. We love our new mud room and will absolutely use Reliable Restorations in the future.

Joshua M.

We had several rooms """"underwater"""" when I contacted these guys. Received immediate service to begin remediating the damage. Wes and his team are not only timely but extremely professional and thorough in their approach. I would use these guys again in the future without a second thought. Wholeheartedly recommend this company.

Matthew H.

I would give 0 stars if possible. We had an absolutely awful experience with a minor water leak. Was charged what equated to $300 / hour for work that was sloppily done. The Reliable team will attempt to create enough urgency around what are otherwise minor problems that you will open an insurance claim and they will fleece your insurance provider. My job required i) drying out a crawl space from a slow water leak, ii) minor mold remediation and iii) a new vapor barrier throughout my crawl space. Reliable first refused to leave the dehumidifier in my crawl space for the requisite amount of time to functionally dry the space. After 4 days, I was told I would be charged an extra $350+ for another 5 days. The mold was remediated, but I was told that as the impacted area wasn't dry, it would only come back in a few days. A vapor barrier was hastily put down, not secured and did not appropriately cover the cinderblock sides of the crawl space. Finally, once the dehumidifier was removed from the crawl space, the glass window that had been removed under my porch to allow an exit for the blower fan, was not replaced. This created a rather large opening for 2 weeks before I realized that the crawl space had not been sealed off. In that time rodents made their home and a mess in my crawl space. I would run (not walk) away from Reliable Restoration. Their business model is borderline criminal. P.S. - The hero in this story is the neighbor's cat who took care of the rodents before they did too much damage. Thanks Mr. Kitten!

Rusty W.

On March 2019 we had a sewer overflow in a commercial building. Reliable was recommended by the plumbing company as water came up in another area within the office space and we were concerned about contamination for people. The team arrived and instead of doing an assessment of any contaminated area they started ripping out all the carpet and baseboard without coordinating with the client on the level of contamination or what they planned to do. The client was notified when they just started ripping out everything. Continuously asked for meter readings to indicated contamination but never received until all the rip out was done and were instructed by client to cease. Another respected contamination company that came in to work on the project said that none of the baseboards had to come out and probably a carpet cleaning specializing in sanitary cleaning could have cleaned the carpet. However, Reliable charge an hefty price and caused a huge amount of other cost to restore as in replacing carpet and baseboard as the didn't even try to remove them with care. Do not use this company.

Rootstock V.

Excellent response time to an emergency water situation in July. Showed up within hours of initial call and began drying process. The next phase of the restoration created some frustration as there was a lapse of communication/ several emails and phone calls to office with promises of Brandon getting ready to call.... When we finally hear from the PM, he says """"well I can't move forward until you've signed the contract"""" great! We are happy to sign and move forward but no one told us there was more paperwork than what was originally signed! Finally got the contrwct- signed and work continued Final phase of restoration went as promised and the home is back to original condition! Thanks reliable! Aside from the obvious miscommunication in the midst of the project, we are overall pleased and would refer or use the services again

Marie P.

This company is very bad. Do not use them. They lie, drive up the estimate to the extreme, don't show up for days, and hire people from day work agencies to do the work, and leave them unsupervised. They don't clean up their mess. I used them for a large restoration job and it was a nightmare. They take people's belongings and store them in a warehouse and say they were disposed of, leaving the client to claim it on their insurance claim. Of course, the insurance co. depreciates items so much that you do not get near enough to replace your belongings. And they know this. They are dishonest. Would not recommend to an enemy. Beware!

bob m.

Did a great job.dealing with Wes the owner was pleasant and productive.Nathan did great cleanup after sewage back up in basement. They worked with me on pricing.so overall good experience.highly recommend,and if any concerns call the owner and he will respond.

Tamica H.

What was supposed to take 3 weeks had me without a home for months. They charged my insurance company way more than what was needed to dry out my house after flooding and then tried to charge way more than what was needed for the minimalist of restorations on so that they could pocket the rest . Oh and not to mention whoever they had put my stuff in storage, because they did it when no one was present, stole a bunch of my husbands tattooing equipment at least $600 worth