Reliable Heating & Air, Plumbing and Electrical

Philip M.

Pros - Quality work with good suggestions for our home on how to maximize recessed lighting. Trustworthy employees which we allowed to enter our home at their convenience. They cleaned and locked the house daily. Cons - The job took much longer than we were quoted. The original quote was 5 days. The reality was 4 weeks at a higher price than anticipated. My partner and I hired them to completely rewire our 1961 home. The original lead electrician resigned the first week of work which we suspect resulted in the delays. Jake and Andrew were the employees that took over and they were awesome! Despite the delays and higher price, the end result was worth it. We would use Reliable again and would request these specific employees for our future projects !

K P.

A/C unit outside was making a really loud noise so we called Reliable. It was on a Friday so they put us on standby and assured us if they couldn't come that day, then they'd be out Saturday. Saturday morning, a very nice serviceman came out and told us he could fix it for just under $2000 or we could replace our whole outside unit for $3300. We decided to replace it, given it would have a 10 year warranty. The soonest they could replace it would be Monday. We were so tired of sweating in our 86* and Monday seemed like forever away. Thankfully the nice technician offered to bring us window units to get us to Monday. They made a special trip back to our house on Saturday to install 3 window units! Monday's replacement of the unit was quick, clean and they did a great job. Doesn't get much better than that!

Michael M.

I gave them 1 extra star for coming out on a Saturday. Technician comes to my home. I asked to have the system checked. He says it needs coolant, adds some, and leaves. I go on vacation. When I come back, the a/c unit outside is not running. I call and they say they can have someone out 'next week'. They say """"well, it's that time of the year"""". So I ask """"are they all emergencies where they have NO a/c?"""" Fed up, I hung up and called someone else, who came the next day and found the original Technician overfilled the unit with coolant, and that was what was causing the outside unit to not come on outside. So, to sum up, technician overfills unit so it doesn't work, and then they were going to make us wait until the following week even thought the a/c unit wasn't working at all!

Travy T.

Reliable got my AC working again relatively fast so I can't be too disappointed. However, I'm finding it hard to get past the egregious overcharging for parts. They charged me $180 for a transformer you can buy new for $20. After the install I casually mentioned this when I was finally told the price. """"Well, you want me to go take it out?"""" :-/

Scott S.

Reliable used to be my go-to HVAC company. However they have grown a lot recently and quality and reliability have suffered greatly. I have had two very bad experiences with them in the past few months. In once case, they came out a second time unnecessarily with the sole intent to charge me the $400 leak detection fee, even though I knew exactly where the leak was. I was eventually refunded $200. On another occasion, I found it impossible to get an estimate for an HVAC job even though I paid $120 diagnostic fee. They kept calling to install and I kept telling them that I had never received an estimate. I left email and fax numbers, but never got a response. I spoke with manager James Gipson at length. He agreed I deserved an estimate. He said I would have it that day. Then nothing. I left messages several more time and got no response. Reliable has gone down the tubes. It is not the same company it was just a few years ago. My advice is to ignore any review over 6 months old. It does not apply. I have taken my business elsewhere.

Brad F.

Great job on new AC. After trying for a year to get our home warranty company to fix our ac, I decided to bite the bullet and get a new unit. Should have done it a year ago. The prices were reasonable according to what I've seen online, the service was great, it was no hassle. Also they guarantee the unit for ten years, I've already had them come by once for a simple adjustment, and they came out for free on a Sunday evening and seemed happy to do it. Would recommend this company.

Jamie R.

I've had a couple weird a/c issues this summer, which always sucks in the middle of the summer in Atlanta. Each time Reliable has come out and done a great job with great pricing. The last couple times I had Chris, who was awesome at both explaining what he was doing and figuring out the right fixes for my somewhat complicated system (a weirdly setup through the wall unit in a condo). A+++, would definitely recommend!!

Sandy T.

I rarely take the time to write reviews. The fact that I am doing so reflects my complete dissatisfaction with this company. This company sold us a new a/c unit in April. In June it went out. We called on a Monday. The tech came on Tuesday, said it needed a part, and he would be back. I expected him Wednesday, but he didn't come. I called Thursday and was promised a call back with an update. It did not happen. I called Friday morning. Again I was told I would definitely get a call back with an update. She said """"I promise you I will call"""". She didn't call. At 4 pm on Friday, I called again and asked to speak to a manager. I explained the fact it had gone out after two months. I explained I had called twice and had not been given the courtesy of a call back. She told me they would be there on Tuesday, as their schedule was full on Monday. Wouldn't you think with a two month old unit going out and this incredibly poor customer service department not calling back twice, they would do everything possible to get out there quickly??? Obviously they are more concerned about working in paying customers than taking care of warranty customers. Find another heating and air company would be my recommendation

Kevin Y.

I promised the Reliable team a good rating if we had a successful install and sell. They came through . 1 . My 80 yr old mom had Brand x come out to quote a new a/c system and offer the best recommendation for her needs. 2 Being Mom, she bought the first pitch , wrote check , then told me. 3 I strongly suggested her to get 2 other quotes and compare . Cancel the friars order. She did 4 We then called Reliable. On time, immediate response , great service techs. With a $5k savings over quote 1, a bigger more energy efficient unit, bigger brand name - TRANE! we bought it. No need for quote 3. All research showed this was a good deal. 5 In 2 days now, it is installed, working great, 10 yr warranty- we trust Reliable. Very happy customer! Will update with names! 5.

Justin S.

AC went out on July 2nd.. couldn't get anyone to come out to our house until July 5th. Kinda makes those fancy service contracts if theirs worthless and un""""reliable"""" when that's the best they can offer.