Reliable Heating & Air, Plumbing and Electrical

Karen G.

OVERCHARGE! Wanted Ecobee thermostat installed. Tech shows, never goes in attic to look at AC, reads instructions""""... $314 plus the 89.95 just for coming out. I said no. He told me that it could be installed by the thermostat and to cut hole in the wall and drop the extender down in it. None of that matched the instructions. I refused service, called ecobee support myself and installed it in 30 minutes at the AC unit where it's supposed to be. Support said his way could have caused damage and he didn't understand the product. I called for just HALF my money back and no follow up. I cannot recommend and will not be using again. Couldn't even get a general quote for this simple thing and supposedly they have a list of what to charge. There's only two ways to install it. I've done both now. Don't pay, call around or do it yourself. #GIRLPOWER UPDATE: I received a call back and was sent a full refund.

Erica N.

I have a condo in Midtown and called Reliable to come out and take a look at my HVAC unit as it wasn't working. The first technician did not know the problem and left. The second technician came out but was not licensed. The third technician they sent refused to work on the system as he was not familiar. I ended up having to go to another company who came out and took care of the issue that day!! Reliable is now trying to charge me $165 for absolutely nothing. Making threats to put against my credit and refusing to remove the charge. DO NOT use this company. They are unprofessional, uneducated and apparently not licensed.

Jennifer F.

We hired reliable heating and air in December 2017 to clean our ducts and address a black mold problem. We spent $2,500 and it was a complete rip off and we still have issues. They were sloppy and got whatever materials they used on our walls and ruined our carpet with it. On top of that, they didn't even address the mold issues and after it was all done and paid, told us we would have to call someone else even though that is exactly what we hired them for. They said they would credit us for the carpet and wall but we never received anything. I would never use this company again and would not recommend them - bad experience all around.

Jim M.

Starting to have issues with the standby generator Reliable installed. It failed yo start during a power failure this summer and again this winter. Called them and they diagnosed the issue as a bad battery (which they provided and installed). Was promised a replacement but that never materialized. I guess they have my money and feel like they don't have to service me as a customer anymore. No loyalty!

Paul J.

I normally do not leave reviews but my expereince with this company was so bad it prompted a review. I had called them to fix a leak in the toilet and subsequently the toilet was no longer functioning. The manager refuses to take responsibility and is inly concerned with more jobs to sell. Completely pathetic.

Bill C.

Since I have used them for years at my old house, I called them about installing a air filter system in my new house. The lady took my information and that someone would call me back. The next day I called to follow up and they had no record of my call. New lady said that she needed all of my information to put in their system so that they could track the status. Never heard back so I bought from another company. They must be too busy.

Ken C.

Our two HVAC systems were installed by Reliable and the systems have worked very well. I use them for the HVAC annual service and have been most pleased until the last two inspections. The last technician was still in training and installed the wrong air filter and had the flow direction reversed. The previous one was brand new and took 2.5 hours for what has usually been a one hour 1 hour job. I suspect the sale of the company has affected their previous """"reliability"""".

Steve M.

Update to my recent review......received a call from Service Manager and his initial response was the $240 they charged me for the start capacitor was what all other HVAC repair shops were charging. I responded that meant the other shops were ripping off their customers on parts prices too and that didnt justify Reliable's parts price policy. He did not refute that you can buy this item all day long for $15 made in the USA. After some discussion I will say the Service Manager did try to make things right and offered to refund me the $89.95 service charge I paid and send me a coupon for $50 that could be used towards future work performed by them. I did accept his offer and have received both but not sure if I would use them in the future.

Robert P.

Tankless water heater finally died after 11 years. Reliable quoted me $5500 to replace my existing tankless unit! or $3200 to install a conventional 40 gallon water heater! That's $5500 to install a $700 tankless unit where on had previously. So lets say the markup the unit $1500, sounds semi reasonable. That leaves $3000 for installation! so lets say the installation takes 3 hours at most! That's a $1000 an hour for labor! These people are thieves and will prey on the uneducated!

J. P.

Reliable replaced my hvac system 5 years ago. They have maintained it ever since. I also had Reliable encapsulate my crawl space. Yesterday, Mike and Blake from Reliable resealed and rewrapped the duct work. I have been very pleased with all of the people Reliable has sent. When they do something they do it right and no corners are cut. Now that the ducts are in order I can have them cleaned. It isn't exciting but must be done. I will call Reliable.