Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Herschel C.

Another great experience with Reliable Plumbing! Efrain was here within the hour of service call. Responded promptly by phone to give me an ETA. Arrived (with mask on) on time and was very personable, knowledgeable and professional. Explained work needed to be done to unclog my sewage drain and explained process and progress as he worked. Price VERY reasonable for work completed. Will definitely continue to reach out to Reliable as needed and put a special request in again for Efrain for plumbing issues.

Andy S.

""""The gang that can't shoot straight"""" would be an appropriate description of this HVAC company. Several weeks ago, I arranged for them to come out between 10:00am and 2:00pm on October 8--no show, no call, no nothing. When I called their office back, 30 minutes on hold to finally get a """"we don't have an appointment for you"""" response. So, I gave them one more chance to come and take a look at my HVAC unit that next Saturday (October 15, again between 10:00am - 2:00pm). I get a call about 1:10pm on that day to find that, """"We are running late and oh, we are the residential portion of the business, we can't actually climb one attached metal ladder in your interior common area to access the exterior HVAC unit on your condo's roof. That is for our commercial team to handle."""" Once their office gives me a call back next week, they are really going to get a piece of my mind! If memory serves, these folks are the same ones that actually INSTALLED my HVAC unit like 5 - 6 years ago. They should know the configuration, specs, and location of the HVAC unit already. Poor customer service, shoddy scheduling/follow-up, and very poor record keeping. I recommend RUNNING AWAY from this company if you are considering getting ANY work done from them.

Joanna T.

I've used Reliable's electrical services a couple of times at work, but this week I needed them to install an EV charger at my house. They were able to come out the same day for an estimate, and worked with us to get it installed quickly, even when we had to reschedule twice. Good, clean professional job.

Cutie P.

As some of the others have mentioned in prior reviews, Reliable is unreliable. We made four appointments with them online and confirmed the appointments over the phone. They were no-shows every time. When we called to inquire, they had a range of excuses: 1) """"You didn't tell us what the problem was."""" Not possible, since their website will not allow you to proceed without checking boxes to confirm the problem and the service requested. In the box for additional information, we even included further details. 2) """"We set you up for a tentative appointment."""" Wrong. They confirmed via text as well as by phone that we had a firm appointment. 3) """"........"""" That is usually the response. Or more specifically, """"uhhhh.... I'll have to check with.... somebody."""" By now, you get the idea. I can't remember a time I've had such a frustrating experience with a company of liars. If it's the middle of a freezing winter and your heat fails, Un-Reliable will ensure you and your family die of exposure. Cover yourself and call someone who will actually meet their commitments. Thanks for the excuses, Reliable, but no thanks.

Dennis R.

A plumbing emergency required assistance and with one call we were able to get someone out here to take care of a very messy problem. They were quick efficient and professional.

Karen A.

This is me seating in my bedroom after a NEW ac unit was installed in my home on yesterday. These people are not professional. Not only did they come to install at 11a and did not leave until 11p(no masked btw). My air is still not cool after returning the next day to so call fix the problem. What could be the problem with a new unit, you asked? Who knows. Clearly they don't. I would not recommend this company at all!!!

Jennifer L.

This has been a horrible experience not responsive at all took heater and AC apart to replace and haven't heard from them since I would not recommend using them at all sent one technician out to remove and install a new unit

Cason R.

Bought a complete HVAC system Furnace, Heat exchanger, and AC unit. Paid in full up front. Unit was supposed to have a 10 year part and labor warranty. Heat went out 9 years and 11 months in to warranty, and they are refusing to honor the warranty and charging me $1,000 for repairs. Unit was maintained entire time we have had it and filters changed on schedule, yet they are still trying to get out of their obligation. Once this repair is finished (I still have no heat currently) I will be looking at replacing the unit for new one with a warranty, but I assure you I will hire a different company who actually stands behind their work and products!

Andrea K.

Crooked, criminal, dishonest, and untrustworthy is how I would describe this business. They are anything but """"reliable"""". Called to check my downstairs unit out and the technician(more like salesman) diagnosed a bad thermostat and then a bad compressor on my unit. He tells me it's a better option to just buy a new unit. He then brings out a price chart that is way overpriced as their base thermostat was $300+ and you can go to Home Depot and get the best one for $200. This tipped me off to call another company and double check. Second REPUTABLE company comes and finds the issue for the basic service call price of $90. I could've spent $3000-$7000 if I didn't double check this company to be telling me the truth!

April H.

Going with Coolray after being charged a $125 """"diagnostic fee"""" for them to come out and tell me they no longer support units that have my Freon type. I escorted the technician to the unit, and he literally took one look at the sticker with Freon type and said he couldn't service it. There was no evaluation or thoughtful diagnosis, so I commented to him that I could have texted a pic of the sticker to him to save the money. He just smiled. This should have been mentioned when I made the appointment to easily screen me out and save us both time and energy. After calling to try and get a refund - and speaking with 4 different people - they maintain there was a diagnosis and refuse to refund. Poor way to do business, especially in this economy.