Reliable Heating & Air, Plumbing and Electrical

Janet S.

An employee from Reliable Heating & Air came to my home this morning to give me an estimate to replace my central air unit - furnace and AC. I felt that his only focus was on the financial aspect. At no time did he take a look at my current system and tell me what RH&A have to offer. He just plowed into talking about money. He then took a call from someone else right in front of me. That was very unprofessional. I have had other companies give me estimates and their presentation was far better and more professional. I thought Reliable Heating & Air was better than this. You've lost a customer with one bad appointment.

Robby S.

To begin, my service went well (~$2000 worth of sewer plumbing work). However, I never received a bill. It has now been ~2 months and today I received a phone call (my first) from a manager (David) starting with him saying that they are putting a lien on my house. I told him that I am happy to pay, but have not received a bill. He then stated that they have sent me a bill """"multiple"""" times (considering I have not had issues with other bills, I doubt that) and was ridiculously rude (not to mention I still have no way to pay them, even though I'd like to!). My experience today has encouraged me to tell everyone to avoid Reliable - rather than calling to ask me to pay (not to mention simply sending me the bill), I received a call that was really aggressive and rude with legal threats. Sadly, I have no idea what to do at this point - I don't even know how much I owe! This is the definition of customer no-service.

Diesel P.

We had our pipes clogged. Reliable came to our house and stated we needed pipes snaked. But we may need a camera after that or we may need totally new pipes. All this is understandable until they make an assessment. I stated I wanted the camera ($350) to view first so we would know what we are dealing with. Reliable plumber was sure it must be roots. Plumber ensures me we should snake the pipes first. Reliable snakes the pipes and proclaims everything is fixed ($475). But we have the same issues as soon as the kids take a shower upstairs, any large flow of water causes an over flow. Reliable quotes $6-7K for replacement of pipes without looking at anything. They continually try to stack the services so that you are constantly paying more and more each time. When Reliable comes back out the plumber says he should look at it with a camera this time (which is exactly what I asked for the first time). Not to mention Reliable was supposed to come out yesterday and decided to not show up. Reliable service tech calls and says they didn't load his truck with the correct tools. Another day wasted with a company that is going to cheat you in the end. I suggest using someone else at the very least find a RELIABLE service company who won't cheat you.

Robert T.

I was told they would be at my home between 8-11 to check and set up my heaters. It 1147 and they still have no idea when there man will be here. very poor service.

Teri T.

Reliable Heating & Air, Plumbing and Electrical isn't so reliable if you value your time! I recently had an appointment with the electrical division of the company to service several things around the house. When I scheduled the appointment I was told there would be a $49.00 fee to have the electrician come out and take a look at everything I needed to have done and quote repair costs while on site and that the $49 would be applied to the total job cost, if I chose to have the work done. When the electricians (a team of two) showed up I took them around showing them the different areas that were in need of repair. The first thing I showed them was a Puck light inside a cabinet (probably just needs the bulb to be changed - which I provided) and another area was inside a dining room cabinet where a portion of some rope lighting was not working. Before going to next location in the house, the lead electrician told me there would be an initial $149 inspection/troubleshooting fee to determine what is wrong with the first item (Puck light) and another $89 inspection fee to determine what is wrong with the rope light, and that additional items would also require an $89 troubleshooting/inspection fee. I was stunned at such a rip off! I reminded them I had been told there was a $49 fee to have Reliable's electrician come out to give me a quote on repairs, nothing had been said about paying a troubleshooting fee for each item I needed a cost on to repair. The lead electrician said, """"No, it's $49.00 to get us to your door."""" Following that statement, they both said they were not surprised that I wasn't told about the troubleshooting fee(s), that it happens all the time and that upper management has been made aware. I was furious and asked for their supervisor's name and telephone number. I immediately called and the supervisor's voicemail was full. I asked the electricians to leave and to get in touch with their supervisor and have him call me. I never received a call from the supervisor or anyone else at Reliable. What a waste of time. Watch out for this tricky way of doing business!

Dia B.

Before I purchased a home, my inspector recommended that I have the AC serviced/repaired. Seller agreed and Reliable came out and performed $460 worth of repairs, maintenance and an inspection. I was told that everything was repaired, in working order and reviewed the invoice. Less than a month after the repairs the AC is not working...same components that were checked, cleaned, etc are not working. The unit is only 4 years old. You would think that an upwards of $3k repair would be noticeable during their time inspecting it. When the same tech came back to look, he said it was a clogged filter that was caused by construction. There was no construction...I explained that the AC was not working and it was shut off before my carpets were removed (aka """"construction""""). Of course the recent quote lists this despite the fact that it's not true. I was shocked because they are a larger company and seem reputable, but this entire situation feels unethical, dirty, shady and dishonest. Apparently the 30 day service guarantee is not applicable here for some reason?? No one has explained that part to me...Seems convenient that Reliable would push their financing options on a 3k+ repair right after they gave the 4 year old machine a clean bill of health before my closing...how fortuitous.

Cathy O.

My visit was for my semi-annual AC check-up. Brahim is a wonderful technician! He explained everything to me, and was very thorough with his job! I am going to always ask for Brahim every time that I need service! Brahim is a wonderful person. C. O'Kelley

Mark U.

Past two times under their service contact had issues: first time i moved after prepaying for the service and they said it's only good for address it was paid for even though I am still in service area. This time I had scheduled an appointment and they didn't show or call. When I had to call following business day they said nothing they could do about it and no discount for inconvenience. I can't continue paying for this.

Lauren K.

Extremely disappointed with customer service response, when we typically have had good experiences. However, we pay an annual fee and had a monitoring system installed so that we could have a quicker response when the unit failed. Our unit stalled on Wednesday morning. Our first service response was Thursday after 5pm, but due to rain and lightning, service could not be completed. Understandable. However, the next service appointment offered was on Saturday, 3 days after our original appointment. We were told we were """"high priority"""". How is it high priority to have an appointment on Thursday be Re-booked for 3 days later? No explanation for the delays were provided, and this is poor customer service prioritization. Very disappointed.

Mona L.

I am very stressed after talking with Greg about getting the price for a new AC. It was exactly like a time share presentation. He gives me the price and breaks it down into payments. Then he tells me the monthly payments over 8 years. This was about double of what I was expecting. Then he begins to tell me the yearly cost of maintenance and the yearly cost of the new kind of filter stressing how I will be locked in at this price. Next he began to let me know that over 8 years the unit will break down an average of 3 times because new products are built to depreciate. At this time my heart was beating with stress and I felt exactly like a time share and I asked him to leave. At times he asked me technical questions about furnaces that I could not answer. Other times he was explains humidity like I was in the 3rd grade. Now I see why initially, he only wanted to talk with both my self and my husband at the same time. Just like a timeshare, both parties must be present. When I went for CPR class and drivers ed class, I was offered free things if I gave a great review..... My experience today was horrible!