Reliable Air

Danna H.

Yesterday we had Reliable Air from San Marcos Texas, install a new air conditioning unit for our home. They worked in the hot hot weather and had to go in the attic as well, they did an excellent job and we are very pleased about the work they did for us in installing our new AC unit. The installers names are Andrew C. & Billy R. ,
We ere very pleased and happy about their great job they did the installation of our central air unit . They installed a new thermostat and explained how to set it and use it efficiently. They were very professional and knowledgeable about everything. I highly recommend this company to do your air conditioning installations or repairs for your home . The one thing I thought they did that made me upset, they did an awful job on painting ( which they did with spray paint and they ran out of paint and didn't offer to to finish the center of the board that is the pull down to the attic , so that part is dirty with black Smugges !

Danna Harms

Jessica W.

Moving in August, in Texas, is never pleasant, but it's definitely the worst when the air conditioner only cools off half the house! I am so grateful for the ENTIRE staff at Reliable Air for the multiple visits, clear and up-front communication and pricing, showing up on time, every time, and ensuring each step of the way that we understood and agreed with the game plan to get more air flowing on the master bed/bathroom side of the house! Toby, Aaron, Allen, Andrew, Freda and others were all involved in making sure we were happy customers, which we definitely are! We will never hesitate to continue to use and recommend the team at Reliable Air.

Christi N.

I would absolutely recommend!! I hired them to replace and service my mom's unit in her home. They have been a pleasure to work with. Reliable definitely! Friendly techs and office staff.

Erin A.

When I called to set up an appointment, Shirley was very friendly and worked around my busy schedule to set up an appointment that was convenient for me. Toby was the technician that came out to do the tuneup on my AC. He was exceptionally personable and knowledgeable. He took the time to answer all my questions, and gave me different options for how to take care of the issues my AC had. He performed the work quickly and in a professional manner. I cannot give Reliable Air and their employees enough props. They are awesome!

Cesar S.

Please read this entire review and you decide if you want to use this company.

My mother came home after a few days away and AC was not working at all. We called Reliable Air that afternoon and they came out in the early evening to check out the unit. After an evaluation, they recommended a complete unit replacement (inside and out), including duct work. For the record, this unit is 6 years old. They stated the system was fried (electrical short) and the duct work had gaps and was poorly done. They left that evening with the AC still not working and said they would start work the next morning. My mother dealt with it for one evening with fans, etc. Luckily, the weather cooperated.

For a 1700 sqf, single story home their initial estimate was $14,000.00.

The next morning, they provided a written quote per our request. The quote was not detailed nor itemized and was slightly above the $14K amount originally stated. We stated we were seeking a second opinion and they had the audacity to say "OK, we'll send another one of our techs to check it out". We politely declined and stated the second opinion would come from another AC company.

We called a second company and they arrived by noon. By 12:30, the unit was up and running. The new tech quickly checked the unit and determined it required a capacitor replacement; which technically considered is a very easy fix. Total repair cost was $300, which I still think is an inflated price but it solved the problem and is much better that $14,000.00!

From my perspective, Reliable Air attempted to take advantage of an older person who may not seriously question what an "expert" recommends. Fortunately, she communicated this issue to us and we were able to intervene and assist. What's most upsetting is that the solution could have been made the evening of the service call with a long term recommendation to upgrade parts of the unit, at a later time. That may have secured our business for the future, rather than lose a customer for life and receive this type of review.

Thanks for listening.

Monica S.

I called because our AC unit went out on a Friday evening. The lady who answered the phone was very nice but the tech who called was useless. He was asking questions as we we were AC techs and did not want to come out. Very very poor service!

Bronwyn S.

They had a nice young man come to my house. Tried to sell me a $400 mold machine to go in unit and told me it would cost me $1200 to have unit lifed and a second drip pan installed. Told me it was now working great but pressures were way too high and I would need to pay several hundred dollars to have some removed. As we looked at the control I said maybe the filters the problem. He said yes that could be I showed him the filter which was extremely dirty-he says oh that might be the problem. He changed it and then said he'd recheck the pressures and then informs me they are fine and don't need to be altered. An hour or so latter it starts water starts coming down through the aircon duct. I call Reliable and they inform me someone will be there shortly. Then they call back and say they had spoken to the manager and it was not their problem I needed to call the people who installed it, I informed them they were in Houston. It had never leaked that way. I argued that it happened after their guys had been in attic and pulled it apart to inspect. They refused to send someone out despite me begging. Another air con guy came over and found the ducts had not been retaped. He also cleared the line which was blocked. I feel they tried to rob me off money and didn't even look at the simplest solution. then wouldn't return to see if something had been knocked or put back incorrectly by their guy.

My neighbor who manages 18 airconditioners looked extensively at the system and determined something had been done wrong as the system had never leaked in the 1 1/2 years. He also immediately noted that the new filter was the incorrect size which their tech had not noticed. He went down to reliable air and talked with the manager asking him to please send someone to see what happened and they plain right refused. I cannot believe they feel no responsibility at all to check as to what has happened after their tech opened up the system took pictures and stuck their sticker on my machine with their contact number.

Robert S.

The cost is extremely high.
Edgar is professional and knowledge.
A rat/or mouse had made a hole in the ventilation,
Edgar located the problem within 5 minutes.
He patched up the hole with A/C silver tape and insulation.
10 minutes total. I even helped with illuminating with flashlight where he was patching.
Total time start to finish 20 minutes.
Then I get presented with a bill for $422.
Since 20 minutes is one-third of an hour, that equates to $1288. per hour.
Wow.
I protested the high cost. He said , it wasn't him, the company sets the cost.
I'll never use them again.

Sherry B.

Alan F was very professional, courteous and efficient. This company has proven to be honest and trustworthy each time I've used them. I would definitely highly recommend them.

Lauraine M.

Toby and Edgar gave us excellent service when they performed the semi-annual system checkup. They were professional, courteous and considerate, wearing booties each time they entered the house and making sure the door closed behind them so the cats wouldn't get out. They also washed all three filters.