Reimer Heating, Cooling & Plumbing

Kathryn S. A.

I had a plumbers snack stuck in my kitchen sink drain, no one could get it out! i called All Star plumbing because they had such a high rating. David and Zack were there that day, and removed the snake, giving me back the use of my sink again. I was convinced that it couldn't be done but David told me not to worry, and he was correct, he had it out in no time. They were so nice and their experience showed, I am going to use them again for my next plumbing project, they were the best!!

Martha L.

Very responsive when we had a moderate leaking tub faucet that we felt we needed to shut off main water service valve also hammering pipes when water was on in the house. We signed up to become ' members'. They inspected all plumbing and made a couple of inspections for recommended work which we will do soon. Membership insures prompt service 24/7/365 with a 1/2 price service call. Work is by the job not by the hour. Peace of mind having a plumbing service available if/when needed. Called 2 other plumbing services the day our tub faucet wouldn't shut off. One said a week to get here one never returned the call.

Chuck V.

The reason for this 1 star rating is for the pricing that was charged.

We live in a rural area in Schenectady County, have our own drilled well for our water supply for the house. Recently we had a fitting that experienced a blowout (in the cellar) and had to shut off the pump to the well, which meant there was no water for the whole house. We just installed a new hot water boiler in the fall of 2021, and wasn't sure if this would cause a problem.

I googled plumbers in Schenectady, and All Star Plumbing had a 5 star rating, read the reviews, one of them stated that All Star was ""Reasonable and fair and definitely honest"" so I contacted them.

I gave them the information of the problem, sent them a picture of the problem, and was told that there would be a 89.00 ""Service Call Fee""

The technician arrived at the specified time, reviewed the situation and advised me that the repair would be over $500.00 + tax.

I asked why so much, the technician said they are now charging a ""flat fee"" for this type of repair. Unfortunately I did agree and wanted the repair to be completed.

The technician reviewed the situation and didn't have the correct part with him, and had to leave to get the part. While this isn't a big issue, it was a bit annoying since I did send them a picture of the piece that needed to be replaced.

The technician returned with 3 brass pieces, and proceeded to make the repair. It ends up the 2 of the pieces (adapters) wasn't used, and only the 1 elbow was replaced.

I then gave the technician a check for $569.16, and waited to receive the email receipt.

The breakdown of the receipt is:
Service Call Fee - 89.00
Repair well pipe in basement - 438.00
Tax - 42.16

I then contacted the office for a better explanation of the charges, and was told that there was a 1 year warranty of the repair that was performed, the technician that performed the fix has over 40 years of experience. I was told that if I wanted to review the charges with Nathan (the owner) that we would call me later in the day, as he was in the field on a service call.

I did not receive any call.

I had to call the office again the next morning, and was able to speak with Nathan.

We reviewed the same information as noted before in this review, and that I felt that the pricing was exorbitant and was told that my perspective I should be that grateful that they were able to come out, on time to fix the problem in order to protect the investment on the new boiler, that this is how all the other plumbers in the area are performing this type of repair. That they have parts available for the repair. Told him that the technician did not have the part, even after sending them a picture of what was needed. He mentioned that I had buyer's remorse, of which I guess I do.

I then told Nathan that I would never use their services again, and would call someone else, and ask more questions before ever agreeing to something like this.

The reasons why I find this price to be so far out of line are:

Total time from when the technician arrived to when the check was made out was 2.5 hours, which includes when the technician had to leave to get the correct parts.

I have called other technicians to the house for repairs that charge $ 115.00 for the service call, however, I would get at least 1 hour of labor out of that fee. I could have declined price that was quoted, but still be responsible to pay All Star the 89.00 service call fee. If I was to call someone else, would have to pay that fee again to the new business.

The 1 piece that was replaced, had prices for 30.00 to 50.00 that was available at some of the local big box home improvement stores.

Unionized master plumbers make between $25 to $85 per hour.

The total minus the tax is $527.00....... divide that my 2.5 hours.............it comes up to $210.80 per hour.

Upon further review of the website https://www.allstarplumbing518.comALL their reviews are 5 star.

I had a person tell me before that you can have any of these three things: Good, Fast and Cheap..... this experience proves that.

As I told Nathan, this is our first and last time of using All Star Plumbing, will never recommend them to anyone, and have learned a very valuable and expensive lesson!

Francesca C.

Unfortunately, I no longer would give all star plumbing a 5 star review. I'm not even sure what star rating I would give the business. We have had a clogged drain for months now. A few months ago we called All Star for a drain cleaning. (Hoping they would resolve the issue ASAP) Nate did not attend the visit but he sent some of his guys out to our house. Basically they did nothing but charged us hundreds of dollars (much more than others have) and the issue still remained. We have since called 2 + more plumbers out, who all said the initial snaking of the drains by All Star plumbing was useless. All Star chose to detach our toilet to gain access to our pipes but then realized their snake could not drain properly from that angle. They charged us over $200 to ""remove the toilet"" that did not need to be removed. The guys even said to us ""we couldn't find anything that caused the clog"".

The clog has only gotten worse over the last few months and we were told a snake only puts a hole in the clog and does not actually remove it from the drain.

Our plumbing has become a headache for us over these past few months and it's upsetting when we go back and see who actually wanted to help us and who didn't care.

Krina H.

The main drain line going out of our house clogged and was backing up on Saturday afternoon. I had a call back within 15 minutes of leaving a message with their answering service and had a plumber at my house about 2 hours after that. The plumber was very knowledgeable, professional, and friendly. After assessing the situation, he opted not to go through the main clean-out access point and opted to remove a connection higher up in the drain line, preventing our basement from getting flooded with sewage. He was able to clear the blockage of roots in about an hour and everything is functioning normally again. The service was more than I expected and I will definitely call them any time I need a plumber in the future.

Charles B.

I can't recommend All Star Plumbing enough. The company does excellent work for very reasonable prices. The owner, Nate, is responsive and works hard to make sure that customers receive a great experience.

Joel'n B.

Nate from All Star was fast at getting out to give us an estimate for our project. We hired him and his team right away and they came out quick. We had them do more work then we originally planned after they got our new basement bathroom plumbed in. They will be back for more work now.

d f.

Professional, on time, courteous, knowledgeable. Nate is top notch. would hire again

Joe S.

Be careful. I had Allstar come in for the second time to work at my home. The first time Ryan charged me $150 for two valves that cost him less then $10. That was just the parts. When I complained I was rightfully given a credit. So I had him back to look at a Macerating toilet in my basement. After a couple of hours, he determined that it needed to be replaced and HIT ME WITH A COST OF $1786.09 for just the macerating pump (no toilet) and $414.49 to install it. I could get it all over the internet with a quick search, including Amazon for only$750. The labor is two simple pipes, less then an hour labor. So in summary, he wanted to charge me $2200.58 for a job I was able to have done for less then $900 including labor. I only post this, because if they are out there gouging people, like he tried to do with me, be careful if you're not willing to investigate or if your mother or grandmother need help with plumbing. This is the type of gouging that gypsies do.

Philip L.

We had the best experience today with All Star Plumbing. So much respect and care taken to insure that we received the best outcome. True professionals that just blew us away. Great pricing and what a tremendous job done! Above and beyond what we usually get from in home service. You cannot go wrong with these guys!