Reid & Pederson Drainage

Desiree W.

Purchased a home in Chicago South Suburbs and quickly discovered sewage backing up and leaking pipes all throughout the house whenever toilets were flushed or showers/sings ran. Discovered sewage line had been cut and water was exiting the house and going directly into the ground & backing up into the house rather than to/through the sewer line. After canvassing several major drainage companies, including exorbitantly priced Roto Rooter - and after a nightmare experience with our home warranty repairmen, who didn't clean up after themselves, splashed sewage water all over the AC unit because they didn't cover it with a tarp before they got started, and broke our heating unit - I discovered local businessmen Reid & Pederson. I quickly learned that Reid & Pederson were completely transparent, knowledgeable and communicative about what they would do and how they would do it, clean/tidy & professional, and were honest about their capabilities, billing and warranties. Their rates were on par with other local sewage/plumbing companies (except Roto Rooter which wanted 7 times the local rate), but they were the clear choice because there was absolutely NO bate and switch re availability, estimates and warranties, NO song and dance with cameras, NO upsale AND they completed the job efficiently and swiftly. I highly recommend them and will definitely use them again if/when I have plumbing issues.

Joe G.

I called Reid & Pederson originally to come look at a drainage issue at my mothers house. The guy we talked to was very nice at first and gave us a time frame from 1pm-4pm. No one ever showed up. No one called us to say they couldn't make it or anything. My mother went ahead and called the office and the lady was extremely rude and sounded like we inconvenienced her. I'll take my business elsewhere.

Billy S.

Keaton VanKerken of Reid & Pederson did an excellent job in unclogging two of our floor drains at Kragness Animal Hospital in Chicago. Keaton was very professional and addressed or concerns. I highly recommend Keaton & Reid & Perderson Drainage.

Jim Caffrey/ Pet Care Specialist & Building Maintenance Coordinator
Kragness Animal Hospital

D F.

To be clear up front, Reid and Pederson did not do any work on my house. This review is about their (inaccurate) website and (poor) communication.

I needed some sewer rodding work done on my house. My local plumber suggested another company, but my boss indicated that company did a poor job for her. So I set out to find someone else local. Did a search for my little town and ""sewer rodding.""

Reid and Pederson not only came up, but their site LISTED my town as an area they service. ""Cool!"" I thought. They have largely positive reviews in many places. ""Even better!"" I thought. Their site even stated they would give a quote so there would be no surprises. ""YES!"" I was thinking at this point. ""Good deal - looking forward to having them work for me."" I reached out to them on their website contact form, asking them to please get back to me about someone coming out to let me know what services I'd fully need done and a quote.

24 hours later? NO response. (Yes, I checked my Junk Mail. I do every day.)

""Okay"" I thought, ""They do have an online chat on their site. I'll try that."" Interfaced with ""Jennifer"" on that, she got some basic ""What services do you need?"" info from me. She also asked the exact address I live - I provided it, with zip code. She said NOTHING about that being an issue (this is important for later.) Then she asked for my phone number in case they couldn't reach me by email. I said, very clearly, ""OUTSIDE of work hours it is okay to call me after 4:30 pm at this number.""

Did this happen? No... no it did not.

First of all, I still never got an email from Reid and Pederson. And not only did I get a call before 4:30 pm, I got TWO phone calls. The first message was, ""Hi - please call us back."" The second - FIFTEEN MINUTES LATER (and still an hour before 4:30) said, ""Hi - sorry about this, but we do not service your area.""

Huh. So, not only has this company wasted my time by saying they DO service my area on their website, they don't listen to VERY clear instructions on how potential customers ASK to be contacted due to work concerns.

How would they also listen to you when you ask them to do something for your plumbing? I don't know, but they won't find out from me now, even if they reach out to me to say the will service my area. I'll find someone who actually listens and responds to the customer and doesn't provide inaccurate info on their website.

YMMV. Hope you have better luck than I did with them. And they should update their website to take off the areas they list that they do not actually service.

Pat E.

High praise to Reid & Pederson for figuring out my clogged drain problem. Jose was able to determine it was the ejector pump going out. The delay in the pump starting was causing laundry water to rise to the level of the discharge pipe and, thereby, allowing water to flow from the floor drain all over my laundry room floor. THANKS to Jose for testing and proving his theory!!! I would highly recommend this company!!!

Lisa N.

This company is excellent with returning phone calls, showing up on time and doing an all around great job! They clean up thoroughly and dont mind if you want to watch them (sometimes i do!) I would recommend them to anyone that needs plumbing work done especially pipes being rodded out! Thanks Keaton! Great job!

Timothy B.

I couldn't be happier with the service I received from Reid & Pederson. I called first thing in the morning because my main sewer line needed to be rodded out . I promptly got an appointment, was called one hour before they arrived, and received a text with picture of technician coming . Jose was his name and he actually arrived 3 minutes early!
I was at work and had to have wife take care of letting them in and doing work. She was very happy with the courtesy and appearance of the technicians .
They completed the work very quickly and , the same service performed by Roto Rooter 2 years earlier was over 200 dollars more . And from what I learned plumbing companies usually charge at least 150 more . I will highly recommend this company to anyone that asks me my opinion on sewer rodding .

Phil M.

I've left a review of this company before, but I felt a follow up stellar report should be made again. Initially Reid & Pederson installed my sump and did a great job. Fast, efficient, informative, great communication... everything you'd want from a service company. Months later the check valve had a problem and they came right out replaced it and everything was great again. Last week the problem returned! Today Keaton from Reid & Pederson arrived to fix it. Keaton ran his checks and determined why the problem persisted. He then remedied the problem with a new part and a slight modification. He was knowledgeable and explained everything so that I understood exactly what was going on and how it should stay fixed this time. All of the techs at Reid & Pederson have been great and Keaton met and exceeded the bar today.

Chuck C.

I was using these guys for a while on my properties with no problem on maybe 10 different calls, then they sent out a Tech to one of my buildings to rod a kitchen sink yesterday. He broke an old pipe underneath, which I completely understand they are not responsible for. However the tenant in the unit below talked to him on his way out and informed him that he had sewage dripping in from the ceiling. The tech looked at it claimed he didn't have any idea what it was, when it was clearly directly below where the tech had just rodded.

I should have took a picture of the bathroom on the floor in between that I had to clean up through with sewage all over the floor, took me at least two hours to clean up. I'm a good landlord who doesn't mind getting dirty to take care of his problems immediately so they have the least impact on my tenants, but this is ridiculous. He should of turn the water off on a sink that was causing the backup immediately. The kitchen sink bathroom sink toilet and bathtub for the unit above all ties together into a drum trap, which is why the sewage backed up from the broken sink pipe that is only a foot away from the drum trap in the floor.

They didn't call me, the tenant did, so I turned around and I had to call them, they didn't have a 24-hour plumber on call to respond to emergencies like this, which I would have been happy to pay for and left me on my own instead.

Basically they left a tenant, who is disabled, with poop dripping from his ceiling to twist in the wind. I'll never use them again. That tech was so unprofessional not to have at least turn the water off to that sink he had just rodded and call me, and it's ridiculous that they don't have an agreement with a 24hr plumber to immediately respond to situations like this.

Before some manager tries disputing my claim, 7 I already have pictures and statements from my tenants and will be contacting my attorney. You you are not responsible for old pipes but you have a duty to mitigate damage that you knew just took place and know that it was extremely likely that it was your tech's actions that started it. It's called being professional, which clearly this company is not.

X Chris S.

Good morning I did a Yelp recommendation and selected 3 plumbers.Reid and Pederson was he first to contact and confirm an appointment-1 Star. I got a call later on in the day to be advised the tech was 10 minutes away and on time-1 Star.Received email of name and picture of tech that was arriving. -1Star. Came in and was polite cleaned up afterwards-1 Star. Price was awesome as it was priced by other to be $75. Cheaper.-1 Star.. Awesome company I pray I don't have any more issues if I do they will get a call...Thanks Guys....5 Stars...