Regional Plumbing Heating & Air

Patrick F.

I should have read the yelp reviews before having by dryer vent cleaned.
Total Rip Off!!!!!!!!!!!. !st call they arrived, very helpful, efficient professional,
assured me that dryer vent was clean. Operated the dryer for 2 weeks after, absoloutely no improvement in time it was taking to dry clothes. Called Samsung to have someone look dryer as it was less than a year old. Samsung did diagnostic and determined it was a VENT issue, blocked. Called Regional out again, they went over the vent and found that it was blocked outside on the roof by a screen, removed blockage that should have been done the 1st time.
Charged me $150 for the 1st call and an additional $100 for the second call, when I complained about the 2nd charge they sent me pictures of the 2nd cleaning minus the photo that was shown to me when they attempted to clean the second time showing the blockage they had not removed. LIARS! But that is common practice these days is to lie about a failure to perform service the 1st time so they had to come back the second time. DO NOT USE THIS COMPANY....THE WORST! WISH YELP HAD NO STARS, I HATE EVEN GIVING THEM ONE!

H B.

Do not use this company. My shut-off valve to the whole house was leaking even when it was turned off. It is in a difficult to reach area under the mop sink and behind the washer on the floor. I have a bad knee and a bad ankle, so this is extra difficult for me, and is only going to get worse as I get older. I called Regional and they sent Thad out. He told me they could put a second shut-off valve in that would be more accessible, and I wouldn't have to get down on the floor. I agreed to the 2nd shut-off, at a significant cost, thinking that would be good as I get older and less mobile. He told me they would have to come back on Tuesday to do the work. On Tuesday, 2 technicians showed up to do the work. They finished and the second valve was installed on the floor even further behind the washer, making it even less accessible. They claimed it was impossible to do what Thad said they would do. When Thad called me back, he denied saying that they could make it more accessible. I would never have agreed to the extra expense of a 2nd valve if I had been told that it wouldn't be more accessible but less accessible. Not only that, but they cut off the handle to the shut-off valve leaving me with a jagged, sharp 1"" of metal to turn off/on the valve. Regional has done nothing to rectify the situation and shows no remorse or sympathy to the mess that they left me with.

Bullet ..

Chris and David arrived a couple hours after calling for an appointment. Both men were extremely helpful and professional. They did a great job servicing and cleaning our ac unit. Thanks, Regional!

James Z.

On May 25th David Taylor from Regional Plumbing came out to perform an A/C clean and check. Temperatures that morning were 56 degrees. Days prior to appointment temperatures were in the 80s. Our unit ran perfectly during the heat wave. Unit is only 5 years old and thermostat was 2 years old. The technician could not get the ac to stay on to perform his task. He then quoted my wife $467 for a new thermostat. Stating our thermostat was broken. I then called the office to discuss this issue. I suggested it was too cold outside and that was preventing my carrier unit from running long enough for him to do his task. The lady then told me on top of the $69 cleaning fee I'll have to pay $100 for diagnosing the problem. I refused the diagnostic fee. David then was on the phone with his manager talking through his situation. After numerous resets he was able to perform the checkup. I never needed a new thermostat and I believe in my heart this was an attempt to take advantage of us. I was told are you sure you want us to leave the unit inoperable with the 90s coming that weekend. I said yea it was fine before you showed up and it was an outside air temperature issue in the first place. I purposely waited a while to post the review to see how things turned out with my inoperable unit. It's June 15th and everything has been running as it should. Once again it's time to find another hopefully honest company.

shannon s.

All I'm going to say is get a second opinion they were called out to fix a problem in my home quoted me 3000 out of pocket for a outside clean out told me it's was a code called and found out it's not code it's optional to the owner to have one only required on NEW construction and documentation was falsified and sent to my warranty company I guess to get more money the city sewer ppl told me my line was half of what they claimed to have rodded and it wasn't possible to go that far and it was no busted pipe!! They also told me for the amount they was charging I could get my whole sewer line replaced ALWAYS GET A 2ND OPINION!!

Rachael R.

Thad came out and charged us $1700 to clean out the water heater. He seemed so nice and knowledgeable. I live out of town so he spoke with me on the phone and told me what needed to be done. My mom called him back out to give an estimate for a clogged outside drain and he was so rude and dismissive to my elderly mom. This time the quote was $1400, but this time he treated her like trash. I wish I had've been there.

Greg S.

Very disappointed - bought new furnace and AC in November 2021 and everything was fine until I turned on the AC in May 2022, two weeks later on Memorial day it stopped working, when a service person arrived they told me the outdoor unit was completely fried, they thought a lighting strike but there was no visible damage so I doubt that is what happened. They installed a new outdoor unit and also replaced the lines to the indoor unit. Less than 6 weeks later it also stopped working. On Friday a service person thought there was a leak but the pressure was fine so obviously no leak. When they came back out on Monday, the new service person confirmed no leak and got unit running again. Two days later is stopped again and this time it was determined to replace the blower motor and circuit board. During one call i was told to check the cooling coil and in fact it was frozen and on the first call there was all kinds of water on unit and floor but service techs were clueless.
I was never offered any kind of apology despite the fact i was without air conditioning for nearly two weeks during this hot summer.

Ginny Y.

My toilet valve was leaking. It had an odd type of flapper cover. I described my problem, I told Regional that I was certain the tank mechanisms would have to be fully replaced. Two plumbers came in a few days. They looked at the toilet and came to the same conclusion as I had stated. They had to go to the hardware store to purchase a replacement as they did not have one on their truck. Arriving back at my home in 10 minutes, one plumber proceeded to remove and replace the entire tank mechanism. It took less than 7 minutes. I was charged $370.05. There was no need for two plumbers (one might possibly have been learning) and the cost for 17 minutes total and a tank mechanism assembly was, in my opinion, exorbitant. I will not use their services again.

Brittany J.

I am a business owner that leases my commercial building. The landlord was ordered to have the plumbing redone; he contacted Regional Plumbing. They came in on quite a big job- that required them to schedule with me; since they had to do all the work inside of my business; that I OWN. I scheduled them to come the week I was off for vacation; and told my employees that they could not work those days; due to water being shut off.. to make this as short as possible... pulling them up on my camera while I'm 9 hours away; from the start- was to say the least horrific. I watched my business get torn upside down... ZERO respect! They bent, broke & left over half of the ceiling tiles out- we have 3 buckets currently out from leaks we didn't even have before; they got plumbing glue on everything!! It was a disaster!!! We also opened our camera the night they said they finished the job; to see my business door WIDE open, lights on & no one there! They didn't even lock it up!!! I can not express this enough; how unethical this company is; how disrespectful & absolutely unprofessional. I have videos & photos on my Facebook review on their Facebook page. If I could load it to this review; I would!
The owner had zero remorse..
I worked so hard to create my business & for people to come in to fix a problem & created many more, is heartbreaking!
The owners only concern was who signed his contract & who paid the bill.
He spoke down to me as the owner of the place of business, & had no respect towards me.
I hope they are ashamed of themselves

Victoria M.

This place sucks! Of course no plumbing problem ever happens during a week day. Regional was contacted by NIPSCO Home Solutions, who we have our warranty service with, they said they would do it for a $99 emergency fee since it was a Friday night. Fine, I'll pay it, but after hearing the situation their tech said sorry, I am not authorized to do after hour emergency calls. He said they could come Wednesday. What?! It says right on their website they do emergency calls 24/7. What a joke!