Regal Plumbing Heating and A/C

Tasha R.

I would not recommend this company.

I was not satisfied with the service nor the handling of matter.

But, the staff was professional.

Courtney W.

Never again. After a price was quoted, we decided not to move forward because the cost was absolutely insane. We were then billed almost $300 for an incomplete job. We spoke to several folks several times and it was always, ""we'll call you back"", and they never did. The last call was the day I had surgery (5/13). I picked up the call but wasn't in the right state to deal with it so I requested they call my husband. They did, and he let them know we'd pay an hour of labor and for the parts but we would not be paying the full $300 because pipes were left disconnected (as pointed out by the new plumbing company we hired), thus the portion of the job we were being billed for was not complete. Someone was to call us back. Again.

Today we received a letter in the mail threatening to take us to court. I called and spoke with someone in their office who attempted to make me sound like a liar. ""There are no notes of any conversations and my girls always put notes""... ""Dave would have never left pipes unhooked he's very thorough...""... ""I have no notes that we ever quoted you a price..."" well guess what? All three things happened.

Each and every call (including this one) made us feel as though we were being accused of attempting to pay nothing, which is not the case. I didn't even get to the point of reviewing the actual bill, because I couldn't get past the ""well we did work so you owe something"" comments. My husband came flying out of the bedroom & took the phone.

What's REALLY funny is, there is no record of the $300 bill from before, we just so happened to be billed for exactly what my husband previously said we'd be comfortable paying. Funny how that works, isn't it?

We are not people who don't pay their contractors. We've dumped THOUSANDS into this house for various repairs & remodeling since purchasing it in 2020 and not once have we ever had an issue like this.

Melissa T.

Homeowners beware. We had water backing up into our basement bathroom due to a main sewer line clog caused by our six-year-old dropping 2 aluminum drink cans down the clean out. They came out and there was one technician who used an electric snake and wasn't able to clear the clog and said that they needed to get out some thing called a jet truck which is basically just a pressure washer to clear the pipe. The technician told us not to flush anything solid down our toilets until the obstruction was cleared, however they could not schedule another appointment for two days. When they came back out there were two technicians this time, they were different from the first day. They worked for about two hours and were not able to clear the clog. They said they would come back and they came back the next morning started to use the electric snake in the middle clean out pipe and after only 10 minutes of snaking it they said they weren't able to clear the clog and that we were going to need to excavate our backyard and they were going to have to cut out a section of the pipe and replace it. They quoted us $625 for the ""work"" they had already done and then they quoted us an additional minimum of $1400 for the work that they wanted to do digging up our yard and replacing the pipe. My husband rented an electric snake from grand rental station and was able to clear the obstruction after spending two hours on it. (There was bits of can and a plastic baseball down there from the previous owner) An amateur was able to clear the clog in two hours when five professional technicians were not able to clear it. We feel like we were taken advantage of and that they could have been successful like we were ultimately. We called the office to negotiate the $625 that they wanted to charge us with the description of ""labor and materials"" they didn't explain what materials they used and they were not here for longer than 4 hours total. The first technician even left our hot and cold water running in our basement and we didn't discover it for over five hours. They agreed to take off $100 but I still feel like this is an unfair amount.

Roger T.

Had leaky copper pipe. Came and fixed the same day. Techs wore mask was good experience. Will use in future. Rogert

Adam H.

Had them come by to check out my water pressure issues I was having. They told me that it was due to living up on a hill and I would need a water pressure booster pump. I was quoted $2500 to have this installed. I shopped around and researched the pump the quoted and it retailed for only $600. With only $220-$300 in other various needed parts they wanted to charge me $1700 in labor for an hour or two job. Glad I shopped around and got one installed for under $1000. This company will rip you off.

C H.

Totally disappointed all around. Poor work, poor customer service. Never will use again nor will I recommend. Not to mention the problem wasn't fixed and a ridiculous bill.

Mark L.

My experience was mostly good. This company made it easy to schedule. The plumber showed up on time.The work was done well. There was a bit of a hiccup when I tried to get a breakdown of parts, but they did get that info to me eventually. If I could it would be a 4.5 star review, but hopefully the issue wouldn't happen next time so I'm rounding up.

Bob W.

Very bad experience regarding a furnace repair. A pilot light assembly replacement cost nearly $600. Checked online for US made original equipment equivalent parts and found they marked them up over 150%. Time charged was also excessive. The worst part was calling to inquire about the bill. The customer ""service"" person only knows how to bully an unsatisfied client.

Michelle M.

I won't ever use them again . They replaced a float for our sump pump 14 months ago . They told me the warranty was up and it will cost me $153.00 for them just to come check to be sure it is broken .(I was already told by another master plumber that checked it for me , that it was ) This is before any work would be done . Just to check it . $153.00
From a business stand point , integrity- THEY HAVE NONE . It's not about ethical customer service it's about ripping people off .
OUR FIRST FLOAT LASTED 8 YEARS .

S W.

Our furnace was making a new sound and we were in need of a tune up.
Called Regal and service tech came next day. Devin arrived on time, took care of our furnace and spent time explaining how to change filters, condition of furnace, filter size, etc. I couldn't be happier and will call them again when needed.