Reddi Services

Doug H.

Scheduled an appointment with these folks to get a quick estimate and some work done if the price was right. Talked to the same lady twice and appointment was confirmed. Appointment day comes, they're supposed to show between 2pm and 5pm...and nobody shows. Gave it all day. Called back in, and they have no record of my appointment. Lady that answered said she would get my info to their estimator who would call me within minutes...NO CALL. She also didn't apologize...GREAT service...what a bunch of clowns.

I saw some of the other reviews for Reddi, and actually had a recommendation for them...now I'll join the people saying STAY AWAY. So many good plumbers in town...these fools don't deserve your time or money.

Jessica A.

I was happy to see the truck pull in the driveway right on time. Our serviceman was Justin Dougan, who was considerate of our property cleanliness by using a tarp while working. He was here an hour and found the problem and fixed it to our satisfaction. The price was exactly what was quoted me by Phil back at the office and he even offered us a coupon discount without asking. Thank you for your super service, everyone!

Edward R.

To start with, the ad on Craigslist was misleading. It states ""Need a Plumber? Give Ken a Call (Local Plumber)."" The number the ad gives, 913-954-4492, is not the same number you get when you go to Reddi Services website, so a Google search of that number will not yield any results. This disappointed me a bit, as I was specifically looking for a small business or independent contractor, not a major business.

The other issue is the cost. I was charged me a total of $369, which included two hours of work (at $95 per hour--seems high) and the cost of one part for a tub. I Googled the part number (the tech left the package at my house), and discovered that it costs, on average, about $60. This means I was charged about $180 for a $60 part.

I gave one star, because the technician (Paul) was good and worked diligently to get the job done properly. While the technician was good, and got the job done, I can't help but feel like I was overcharged. $95 per hour for a tech (not a plumber) seems high, and the markup on the part seems a bit outrageous. I would recommend Paul, not the company.

Bob J.

I cannot believe that for 30 minutes and the replacement of one valve stem, it cost almost $200 dollars. I will never hire them again. He just started doing the work, with NO ESTIMATE!

Kerry P.

Horrible service and refuse to refund any costs. Had Reddi services come out to install three faucets. No plumbing issues until they were at my home. Two of the three faucets now leak and are causing damage to our bathroom cabinets. Now we can no longer use both sinks in the master bathroom going on seven days. While here they actually broke the water shut off valve on two sinks and that cost me an additional 200.00 to repair their damage created. The faucets purchased are mohen and now they tell me obviously my faucets must be defective since they can't fix the leaking. The second plumber actually made the leak worse and now the faucets continuously leak not just when water is running. They are telling me now that I will have to pay additional costs to fix their inept service. Hiring another company out of pocket to fix my leaking faucets is my only option to save our bathroom from permanent damage due to their poor workmanship. These are going on the world's most expensive faucets list as we have given Reddi services nearly $500 already.

Jess R.

It was quit clear from the beginning the plumber that was sent to our house didn't want to tackle our issue. Two times he was supposed to schedule us, he just didnt... Every time we called customer service they would say, ""uh no we don't have you scheduled."" This wasn't the only problem. We also had to have a smoke test done on our house, they told us our vent pipe wasn't big enough to do it properly, but we still had to pay the $325 after they unsuccessfully did the test. Finally we just gave up and found a company that actually wants our business.

Chris L.

Excellent experience when I needed help with a water heater replacement. Called several companies and made a decision not only based on price but the professionalism of the team. Everyone from the initial person I reached to dispatch all the way to the installation techs were more than professional and kept me in the loop the whole time. In a world that I more often than not have to track down information Reddi Services restored my confidence that some businesses still understand how to treat customers.

Lynnette T.

DON'T WALK BUT RUN AWAY FROM THIS COMPANY!!!

Have had them come over before with no issues. This time my main drain was backed up. The tech removed the clog but when he left he pipe was broken (wasn't prior to his visit).

It took a few days and a few phone calls for anyone to call us back about the issue. We were told that we would have to pay for parts and they wouldn't charge us labor and they would fix it. WHAT??? Your guy broke it and you want us to pay for parts!! We priced the parts on our own and he is asking double what we can buy them for at Lowes.

Run away from them as fast as you can!!

Amber L.

I called them out to auger my drain and David came out... 30 mins later he left and NOTHING was fixed. Seriously? $100 and you can't even do your job? We ended up renting the equipment and my husband did it himself, successfully. Why charge me if you CAN'T help? Why not just say you can't do it. RIP OFF!

Add to that the fact that they don't make appointments, they just told us they'd call us the next day... Never again. Never again. I'll just stick with Roto Rooter, they cost more, but they don't make us BS and they are professional about appts.

Dan R.

This national franchise needs to work on their communication break downs.

We were trying to buy a house and wanted our sewer line scoped. I scheduled a time for 8-11am, as the home is still occupied. 10:30 came along and still no sign of them, not even a call. Once it got past 11 I called and cancelled...no apology either.

Fast foward a few weeks, our original house deal fell apart so we found another house. I called these guys and scheduled from 8-11am again (it couldn't happen twice right??) So at 8am I call to make sure we are all set. ""Yes sir, I will have someone call you back to confirm."" I wait an hour and call again. ""Yes sir, I will have someone call you back to confirm."" I wait till 10 and call again. ""Yes sir, I will have someone call you back to confirm."" At 10:30 I call back and get transferred to some ""manager"". No matter what I asked her she just kept repeating, ""He will call you when he is available. He will call you when he is available."" Soo frustrating.

I finally got my first call back of the day at 2:45pm! ""Hello sir are you ready for me to stop by now."" Oh, and again no apologies from any employee.

Maybe they do good work...if they ever show up.

I then called Morgan Miller plumbing the next day. They came right on time, were very helpful, cost less, and sent me a handwritten thank you card in the mail!