Reddi Rooter

Deborah B.

You would be so grateful as I was to have Dan Thompson, Reddi Rooter's owner and plumber, take care of what ails your home plumbing. A plumber since 1973, Dan is an honest hardworking old school plumber. He knows way more than most plumbers today with their corporate logo polo shirts and paper booties. Dan won't try to sell you on getting some fancy camera photos of your plumbing or $10,000 repiping. He goes under the house and fixes it. And it stays fixed. We've had sooo many plumbers and so many disappointments over the past 30 years we've been in our home. Hooray for Dan. The sewage backups are finally over. He also fixed our wonky running toilets and they have stayed fixed which is more than I can say for Letts, CoCoCo and all the others we've paid to fix our toilets. Letts actually told me one of my toilets, a Toto, was ""worn out."" Absurd. Reddi Rooter is reasonably priced, fast, honest and accurate. Highly recommend.

Cheryl P.

The company came out immediately and was able to replace water heater right away. Did a great job made everything to code. It was a Saturday and no extra charge. Great company. They referred me to a company two months earlier for a complete sewer line. Their referral saved me about half of what other companies was going to charge. Will continue to use them for all my plumbing issues.

Jennifer W.

My elderly mother's power had been out for 2 1/2 days due to the PG & E PSPS. When the power came back on the compressor in her refrigerator blew. I managed to get a new refrigerator delivered the next day but the plumbing under the sink that feeds the ice maker line was corroded and the appliance store would not install the appliance. I needed a plumber ASAP. I called several companies and was not impressed. I was told that they would call me back at some later date. When I called Reddi Rooter the woman who answered the phone was VERY sympathetic to my poor mom's dilemma. Dan came out the same day at 4 pm and fixed everything under the sink allowing for the new refrigerator to be installed the next morning. He pointed out that we had water damage from leaking caulk around the sink. I took a close look and realized that the condition of the caulk was awful and the area below the sink and under the faucet was getting dry rot. It needed to be addressed as well. Dan came out a few days later to recaulk the sink and backsplash around the entire counter area. The job ended up being a lot more extensive than he had originally anticipated and quoted but she was not charged more because of that. It is so rare to find a contractor who is so honest. As a bonus Dan also left the kitchen/sink spotless.

Patrick W.

I've used Reddi Rooter several times over the years and have always had prompt and courteous service. My father-in-law recommended this company to me.

They have an after hours operator that can schedule next day service, which is a great relief as most of my problems seem to happen late at night!

I've had simple drain cleanings and more complex main service replacement; they've always done a great job the first time! Highly recommended!

J G.

Had a backed up main lateral, called them on a Saturday, they were able to come out within a couple hours and snake my line. Very quick, polite, and professional. And also very reasonably priced. Will be calling them for all my plumbing needs from now on.

Patricia S.

Once again - fast and reliable service. Our main line clogs up about twice a year which is to be expected when you live in a 60 year old house with many tree roots.

We continue to receive the best service from Reddi Rooter and thanks to Derek and his trainee, our toilets are flushing as normal.

Thanks again!

Dave M.

Our kitchen sink was clogged and the water was coming up. I called Reddi Rooter this morning and the lady booked an appointment this afternoon. Today is Sunday too! The plumbers came right out on time, fixed the problem, were very efficient, professional and gave us advice. The rate was reasonable and we are very pleased! We will definitely use them again.

Randy W.

Week of February 11, 2019.

This is my second review for Reddi Rooter.

Dan and Derek have both been to my Pleasant Hill residence on multiple occasions over the years to clear my old terracotta sewer lines. They have also repaired my water main when broken by a heavy truck, as well as replacing the water service valve and installing a pressure reducer on my residence.

Several months ago, they installed a water heater I had procured to replace the old 1960s era water heater that finally failed. All the work was done in a professional manner by Derek, and Reddi Rooter's price is always fair.

A few days ago, I swapped out my electric stovetop for a new gas stovetop. I hired Reddi Rooter to run the gas line to my new install. Dan was on time. He crawled under the house and hooked things up. I paid Dan, and he departed. By the way... At the time Dan was here, the crawl area was dry. But, Things were about to get dicey.

The next morning my sewer was backed up all over the front lawn. Time to call Redi Rooter to get Derek out. The same morning, my wife detected a hint of a gas odor in the kitchen. After Derek finished clearing my sewer, I asked him to check the gas line for a leak. He did, and he found nothing. I paid Derek for the sewer work and he was on his way.

Later that that afternoon, I called PG&E to check the stovetop for a bad valve. They came out. They could not detect a fault with the stovetop. So, PG&E ran a pressure test on the gas service. They detected a minor gas leak. PG&E shut the gas off.

I called Dan's office and they dispatched him out to look for the leak. Now, keep in mind that the torrential rains were now pounding the Bay Area. On Monday when Dan hooked up the gas, the crawl area was dry.

Tuesday night, because the soil was now saturated, my crawl space was beginning to have standing water. This had never happened before. Dan came out and even though the crawl area was muddy and wet, Dan went under then reemerged a muddy mess. The fitting he had installed was defective. A new fitting was not to be had that time at night. It was near 8:00 P.M.

Dan and I discussed strategy and we decided that he cap the line to the stovetop and restore the gas to the rest of the house so we would have heat and hot water. Dan's plan was to return the following day with a fresh fitting to.

Dan called me the following day told me that he was to running late but he would be here. He explained he was committed to other clients. He assured me that he would be out, and after a 12 hour day, he was on my front porch at the door.

This time, Dan was dressed in shoes, shirt, and bathing trunks. He was ready for action!

He crawled under the house and he replaced the fitting. When Dan emerged, he was a total mess. He endured it all while keeping a pleasant demeanor.

Having been in the trades myself, I know this kind of job is a royal pain and extremely frustrating. My heart and respect go out to Dan.

He stepped up when lesser companies would have made excuses or would have blown off the unpleasant task of making things work.

Just when I thought companies no longer excelled at customer service, Dan proved me wrong.

Dan worked in horrid conditions in some of the foulest weather we have endured in the Bay Area for quite a while.

He kept an amicable demeanor and he is the quintessential professional.

Dan departed, after making sure there were no gas pressure leaks under the house and via readings at the meter. And, on top of it all... Dan did all the extra work under warranty and under guarantee without charging any additional fees as other lesser companies would.

Old school work ethic and customer service!

Thanks, Dan! Thanks, Reddi Rooter!

Very happy at the Williams household!

Karen S.

Have been dealing with this company for 20 years or more. When I called on Saturday 12/29 saying I was a long-term customer, and my sewer line seemed to be backing up, tub wasn't draining, and toilet was leaking, the response I got was a cavalier and totally-unapologetic ""We won't have anyone available until Tuesday."" (1/1/19) Well, gee, thanks.

Today two gents came out from another company, which has almost 400 5-star Yelp reviews. They were right on time (at the beginning of my appointment window!) got the sewer line cleaned out, gave me a photo of a sewer clean-out issue, and gave me some great maintenance advice. And told me that they couldn't snake out the tub (which now drains at an improved post-clean-out 80%), because the mechanism in the overflow (forget the name) had been bent backwards and broken. That was the work, last year, of Chuck from Reddi Rooter. The mechanism will have to be replaced, which will take 2-3 hours and cost me $500-700. Chuck's a very sweet man, but he's plumbing challenged.

Reddi Rooter, you have lost a 2-decades-duration loyal customer, who will now warn people against using using you, via Nextdoor. Derek always did a great job of cleaning out the sewer line for me. Chuck, not so much. Plus the attitude you displayed when I called you a couple of days ago belongs in a sewer line.

Buh bye!

Izabel M B.

I needed to have the storm drain in my atrium cleaned and a neighbor recommended Reddi Rooter. Dan came out this morning and not only did the drain rooting but also changed a 47-year-old garden valve (he had a new one in his van) and addressed other minor plumbing issues around the house. At my request, he also educated me on potential issues related to house plumbing and future maintenance. Fair price, honest, courteous and professional service, available on weekends and evenings. I will definitely call them again.