Reddi Rooter

Patricia S.

Once again - fast and reliable service. Our main line clogs up about twice a year which is to be expected when you live in a 60 year old house with many tree roots.

We continue to receive the best service from Reddi Rooter and thanks to Derek and his trainee, our toilets are flushing as normal.

Thanks again!

Dave M.

Our kitchen sink was clogged and the water was coming up. I called Reddi Rooter this morning and the lady booked an appointment this afternoon. Today is Sunday too! The plumbers came right out on time, fixed the problem, were very efficient, professional and gave us advice. The rate was reasonable and we are very pleased! We will definitely use them again.

Randy W.

Week of February 11, 2019.

This is my second review for Reddi Rooter.

Dan and Derek have both been to my Pleasant Hill residence on multiple occasions over the years to clear my old terracotta sewer lines. They have also repaired my water main when broken by a heavy truck, as well as replacing the water service valve and installing a pressure reducer on my residence.

Several months ago, they installed a water heater I had procured to replace the old 1960s era water heater that finally failed. All the work was done in a professional manner by Derek, and Reddi Rooter's price is always fair.

A few days ago, I swapped out my electric stovetop for a new gas stovetop. I hired Reddi Rooter to run the gas line to my new install. Dan was on time. He crawled under the house and hooked things up. I paid Dan, and he departed. By the way... At the time Dan was here, the crawl area was dry. But, Things were about to get dicey.

The next morning my sewer was backed up all over the front lawn. Time to call Redi Rooter to get Derek out. The same morning, my wife detected a hint of a gas odor in the kitchen. After Derek finished clearing my sewer, I asked him to check the gas line for a leak. He did, and he found nothing. I paid Derek for the sewer work and he was on his way.

Later that that afternoon, I called PG&E to check the stovetop for a bad valve. They came out. They could not detect a fault with the stovetop. So, PG&E ran a pressure test on the gas service. They detected a minor gas leak. PG&E shut the gas off.

I called Dan's office and they dispatched him out to look for the leak. Now, keep in mind that the torrential rains were now pounding the Bay Area. On Monday when Dan hooked up the gas, the crawl area was dry.

Tuesday night, because the soil was now saturated, my crawl space was beginning to have standing water. This had never happened before. Dan came out and even though the crawl area was muddy and wet, Dan went under then reemerged a muddy mess. The fitting he had installed was defective. A new fitting was not to be had that time at night. It was near 8:00 P.M.

Dan and I discussed strategy and we decided that he cap the line to the stovetop and restore the gas to the rest of the house so we would have heat and hot water. Dan's plan was to return the following day with a fresh fitting to.

Dan called me the following day told me that he was to running late but he would be here. He explained he was committed to other clients. He assured me that he would be out, and after a 12 hour day, he was on my front porch at the door.

This time, Dan was dressed in shoes, shirt, and bathing trunks. He was ready for action!

He crawled under the house and he replaced the fitting. When Dan emerged, he was a total mess. He endured it all while keeping a pleasant demeanor.

Having been in the trades myself, I know this kind of job is a royal pain and extremely frustrating. My heart and respect go out to Dan.

He stepped up when lesser companies would have made excuses or would have blown off the unpleasant task of making things work.

Just when I thought companies no longer excelled at customer service, Dan proved me wrong.

Dan worked in horrid conditions in some of the foulest weather we have endured in the Bay Area for quite a while.

He kept an amicable demeanor and he is the quintessential professional.

Dan departed, after making sure there were no gas pressure leaks under the house and via readings at the meter. And, on top of it all... Dan did all the extra work under warranty and under guarantee without charging any additional fees as other lesser companies would.

Old school work ethic and customer service!

Thanks, Dan! Thanks, Reddi Rooter!

Very happy at the Williams household!

Karen S.

Have been dealing with this company for 20 years or more. When I called on Saturday 12/29 saying I was a long-term customer, and my sewer line seemed to be backing up, tub wasn't draining, and toilet was leaking, the response I got was a cavalier and totally-unapologetic ""We won't have anyone available until Tuesday."" (1/1/19) Well, gee, thanks.

Today two gents came out from another company, which has almost 400 5-star Yelp reviews. They were right on time (at the beginning of my appointment window!) got the sewer line cleaned out, gave me a photo of a sewer clean-out issue, and gave me some great maintenance advice. And told me that they couldn't snake out the tub (which now drains at an improved post-clean-out 80%), because the mechanism in the overflow (forget the name) had been bent backwards and broken. That was the work, last year, of Chuck from Reddi Rooter. The mechanism will have to be replaced, which will take 2-3 hours and cost me $500-700. Chuck's a very sweet man, but he's plumbing challenged.

Reddi Rooter, you have lost a 2-decades-duration loyal customer, who will now warn people against using using you, via Nextdoor. Derek always did a great job of cleaning out the sewer line for me. Chuck, not so much. Plus the attitude you displayed when I called you a couple of days ago belongs in a sewer line.

Buh bye!

Izabel M B.

I needed to have the storm drain in my atrium cleaned and a neighbor recommended Reddi Rooter. Dan came out this morning and not only did the drain rooting but also changed a 47-year-old garden valve (he had a new one in his van) and addressed other minor plumbing issues around the house. At my request, he also educated me on potential issues related to house plumbing and future maintenance. Fair price, honest, courteous and professional service, available on weekends and evenings. I will definitely call them again.

Margaret M.

So glad I finally found a Plumber who is honest and reliable. After some sketchy experiences with other local plumbers who were overpriced and under qualified, I called Reddi Rooter. Derek came out and fixed a myriad of small plumbing issues around the house. He was prompt, polite and professional. He knows what he is doing. The prices are reasonable and overall a great value. Reddi Rooter is my new go to Plumber !

Jason K.

This is the second time I called Reddi Rooter . I called around and their prices were fair. They were able to come out within a couple hours and Derek did a great job

D M.

My in-laws recently moved into a remodeled home and master bath toilet wouldn't flush. Plunger didn't work. So I called Reddi Rooter based off of their Yelp reviews and they were close. Sure enough they came out within an hour and figured out the problem right away. The person they sent out was very professional and courteous through the whole process. Within an hour he had the issue resolved and we were happily flushing again! Would recommend these guys.

Dani S.

What began as a small drip in my shower turned into a broken shower wall and a broken diverter.
On the first visit, it was determined that the entire stem would need to be replaced for both the hot and cold handles to resolve the drip. The diverter was never an issue, but since there are 3 handles in the shower it was decided that they would all be replaced with new parts. From the moment that the handles were replaced, the diverter quit working properly.
I could go into detail, and provide dates but the bottom line is this....6 visits, and over $500 later the diverter was still not working properly and I now had a chrome plate in my shower to cover up the shower wall Chuck had broken on one of his attempts to repair the diverter.
I had made repeated requests to the ladies in the office to speak with the owner / manager, and had requested they consider sending someone other than Chuck to resolve the ongoing diverter issue.
NO LUCK!!!!
This was causing an inconvenience on myself, and fellow homeowners having this issue go on for as long as it did. Finally, after the 6th visit, and diverter still failing I called in a different plumbing company.
They charged me $150.00 to assess the situation. It was determined that the piece inside the wall that the diverter sits into was damaged and the entire unit inside the wall needed to be replaced.
I then schedule the work and paid $1100 to have the diverter issue resolved for good.
Chuck damaged my shower and this company had several chances to correct the situation. I made a couple of requests for a refund of my $500.00. I have yet to hear a response.....
I WILL NEVER USE THIS COMPANY AGAIN AND SUGGEST YOU ALL BEWARE!

Alison O.

So relieved I found them, they were open Sunday, answered the phone, and were able to come out the same day. Plumber polite and got the job done and gave suggestions for future maintenance. Definitely will be hiring for regular maintenance of cleaning out the lines(darn roots) to avoid weekend frantic calls. Recommend.