Reddi Industries

Abigail J.

Reddi is the biggest bunch of crooks in the Tri-State Area. We called when our utility room flooded with what WE thought was a hot water heater issue (we're not professional plumbers). They had a tech come out who told us we needed a new water heater to the tune of $3200. It should've been an indication to him that wasn't the issue when he drained the old heater into our main drain and it continued to flood. We had to put buckets there to catch it all. He proceeded to put the new hot water heater in, told us the issue was fixed and left. Later that evening I went downstairs and there was 1/2 inch of standing water in the same room. We called back and they sent the same tech out who said he thought the issue was actually the main drain. They sent another tech out the next morning who snaked the drain and ACTUALLY fixed the problem to the tune of $400. When we tried to fight the $400 bill since THEIR professional diagnosed the issue incorrectly, they first offered a 10% discount, then offered to split the bill with us. When asked to explain their justification for not waiving the smaller bill, their accountant told me their tech ""is a plumber, not a drain tech"" - whatever tf that means. Overall we feel very taken advantage of, particularly since we didn't even fight the much bigger bill of $3500 but the much smaller one for the service we actually did need. Came to find out their techs work off commission though, so we won't be calling them in the future and you shouldn't either.

Steve R.

Called Reddi last night when my garage door went south. Cables came off, jumped the track and my truck was stuck in the garage. The repair guy from Reddi showed up actually early the next morning and was extremely knowledgeable. This guy knew the problem right away and in no time my door was all back together and operating better than before it broke and cost was very reasonable. Highly recommend these guys!!!! FIVE STARS!

Jacob H.

Our AC unit stopped blowing cold air and we were freaking out since it was a Friday afternoon. We called and were busy, and got someone out to us the next day. Explained what was wrong, charged us just the service fee, and we were good to go!

Adam C.

Your deficiencies on invoicing shouldn't be my (the customer) problem. I wouldn't have let the tech convince me it was cheaper to join the maintenance program if I knew it was 90 more. I bet Susie is on the phone a lot after seeing you're terrible billing process. She probably stays really busy with you lying and ripping people off. Anyhow, you lost our business.

Laken M.

Everyone that came out was very friendly. Alex did a great job and explained everything very well. Fairly priced. Thank you to the office for the quick responses.

Pat B.

We've used Reddi for several years. They replaced my AC and furnace this year and have done all our sprinkler work. Their employees have always been very good and easy to work with. I've never had a problem with them not showing up on time and getting the work done in a timely manner.

Craig S.

WAAYY over priced!! The business model (at least for plumbing) is basically get what they can out of people in bad situation. I had a leak in my water main right outside the foundation. They quoted me $1200. I needed it fixed quick so didn't have a choice. And that was with me doing all the digging. The guy was actually here less than 2 hours to do the job that he didn't even finish properly. ... REALLY $600 per hour?? If you need a plumber call someone that will give you a fair estimate. Don't ever call Reddi!!

Kelsey F.

This is what you will get with reddi industries: A broken A/C unit and a charge of $700. While they said they ""fixed"" my A/C unit, four hours later it was still not running properly. 10 hours later and it is 82 degrees, which is ten degrees above the thermostat setting. We spoke with quality control, who refused to refund our $700 that we paid to ""fix"" the unit, which showed absolutely no improvement after the service call. Thanks reddi industries, for stealing my money and losing a valued customer. Beware public: this business might guarantee satisfaction, but they instead take your money without rendering the service promised. Publicly, I would like to ask Reddit Industries to abide by good business practice and ethics by refunding my $700 and only charge me an assessment fee.

Dj D.

Have been using Reddi for a number of years now. Had the same tech as I did 4 years ago. Dennis is a great guy and an asset to the company. He is always on time, clean, professional and one of the nicest guys you would ever want to meet. I get tree roots from my neighbors tree and he is always able to knock them out. I think 4 years between jobs says a lot about the good service I have received. Thank You guys for a job well done.

Kindra R.

Had them come out to work on the air conditioning unit. Came out on Friday to look at job said had a leak. Couldn't fix tonight need to come back Sunday to do job. Left Friday not fixing anything but in the work order put that he spent time fixing the issue. Then came back Sunday to fix the unit and put it would 4-6 hours was only at my house 2 hours 30 minutes but still billed me for 4-5 hours of work. Called to get them to fix the issue and they said well you agree to the estimate. Will not be using them again. Not over paying for service that was not provided. If you use make sure you check your statement.