Red Lilly Plumbing & Rooter

erin g.

Me as a consumer I used Red Lilly Plumbing a few months ago to do a large job for me. Yes I did see the reviews but I went based on recommendations from neighbors and family members who have used there service and was I ever pleased. I have been a resident of Los Angeles my whole life and have seen there ads all over the place so I was happy to have a local company come and perform the job. Giovanni the owner was professional, patient and explained the entire project to me from start to finish. I will continue to use their service and have already recommended that my aunt use them for her next home project. Red Lilly is you read this Thank You again.

Rob W.

I am glad that Red Lily has replied to my post of 2/21/13. I think their rude reply proves my point. To clarify:

1. It was an employee of Red Lily who approached ME to do the work ""faster and cheaper"" on this own. There is nothing unethical in me hiring a private party -- this was not my idea and I don't think you should blame the victims for the actions of your employees.

2. I am a real person living in L.A., not an employee fired for ""steeling.""

3. CalOSHA appeared on my doorstep just a few hours after the Red Lily employee told me I had an unsafe worksite (the hole was not properly shored up). This could be a coincidence but I think not, and I think Giovanni has no way of knowing .

4. The Red Lily rep WAS rude and the bid WAS way out of line -- my regular plumber completed the job for about half what Red Lily proposed.

Again use Red Lily AT YOUR OWN RISK!

Brecken R.

Horrible, Horrible, Horrible.

And I was warned by three other people with direct experience.

They charged me over $175 for ""plumbing fixtures."" This so called fixture was about 1/3rd the size of a chapstick. They charged me labor because the plumber couldn't find the right parts and spent all day driving around...on my tab apparently.

Byron G., one of the managers, is useless and flat out lied to me. Businesses like this should fail.

christina o.

I knew the house I moved into needed some plumbing work. The previous owner was the king of Jerry-rigging! I'm surprised he didn't use duct tape to hold all his quick fixes together. Anyway there were a whole lot of pipes that needed replacing and since my hubby is by no means a handy man we decided to look for professionals. Enter red lilly. They were very prompt and finished the work in a timely manner. Overall I was very pleased. If only they could have fixed our shoddy electrical too!

Susan M.

Pete of Red Lilly snaked my kitchen sink and gave me some very good tips on maintenance. He also took a look at my other faucets cleaned them out for no charge and showed me how to do some things myself.
I cannot tell you how personable a guy he is. And how patient he was with all of my questions. Additionally when I called and got a quote- and I remarked on the price- the person on the phone told me where I could find a coupon. They also give senior discounts on top of that. And they came the same day I called.

This is the first time i have posted on yelp- - I don't like to spend time on these things- But Pete was so great and generous with his time- I just had to. And the price was Super reasonable. usually when a plumber comes it feels like I have been overcharged. This was the opposite experience Hats off to Pete

Oli O.

We found Red Lilly on Yelp, misleading bad reviews from years ago because it is under new management and is EXCELLENT! Giovanni was extremely professional, came and gave us a reasonable quote on replacing corroded pipes and were more reasonable than two other companies we canvassed. The plumbers were professional and very friendly and they all did a great job.

It was a big job that required excavation of soil and moving a big AC and everything was done so well. Giovanni even came back and re did some pavers that were not our down evenly. That attention to detail and wanting to keep his customers happy is much appreciated.


i would totally recommend Red Lilly.

A O.

I'm surprised to see so many bad reviews. I have only had good experiences with Red Lilly from unclogging a drain to replacing a main sewer line. Their prices seem high compared to some other plumbers out there, but I have tried others and have had some problems. Today when my bathtub had debris in it and water all over the floor, I didn't know what happened. I called Red Lilly because I just wanted it fixed quick and easy by someone who really knows what they are doing. Jose came within a half hour of my call. He checked all the drains in the house and outside to make sure everything else was ok, he recommended that I have the tub snaked, but I didn't feel forced at all. Luckily, I took his advice, and he pulled out a big bunch of gunk. Now it's working perfectly. He gave me a receipt with a 30 day warranty. I will definitely call them again if another problem arises. Thanks Jose.

Kimberley K.

Had a plumber change out the bathtub figures and they had to go into the wall and change the valve. Luckily the valve was reachable without having to tear down tile.

The plumber was fast, efficient, knowledgeable and gave me a blow-by-blow account of everything he was doing as he was doing it.

Not sure why there are so many bad reviews, but the person that I got didn't rob me and did the work right and did it well. I was thoroughly educated because of his information as he worked on changing the faucets out.

Good Job Red Lilly.

AND, because I gave him a review on the spot (the office required it), he gave me a 10% discount for any of my plumbing needs next time.

Tom M.

The best for sewage work!

We called Red Lilly in on an emergency regarding our sewer line. This was an older house, and the problem we had kept scaling up due to deeper problems being discovered. All along the way they kept us in the loop on what they were doing, why it was necessary, and how much it would cost. They even showed us the damage with a snake camera, and were very patient with explaining their methods. Giovanni, the company's owner, is a boisterous and friendly fellow and was very willing to negotiate pricing and billing to fit our budget.

Now, these other reviews are rather harsh, and probably unfair and/or written by egotistical yupsters, but I noticed that they are mostly for small stuff like replacing dishwashers or sprinkler heads. Maybe they're true, maybe not, but trust me, THESE GUYS KNOW THEIR STUFF when it comes to sewers, and were certainly more honest than the other companies we got estimates from.

My G.

They overcharge for everything. I used them because they were local, but never again. He charged me extra because he had to come the same day I called and it was an emergency since my sink was leaking all over the floor. To snake a drain he charged me $135. For one hour of work he charged me $235. I mean lawyers don't even make that much. Ridiculous.