Reback's Plumbing N' Things

Mr S.

I couldn't find a specific shower handle stem at two other stores. They had everything I needed as well as some useful advice for me as I am an admitted novice when it comes to plumbing. Very friendly as well.

Kaaren L.

I decided to given them one last try, and walked in ready to buy. They have a reputation of being dismissive to women, but I like to support ""brick and mortar"" stores if possible. Their prices were quite a bit more (~ $100) than some competitors. I had purchased all of my plumbing fixtures for a large remodel from them in the past. Yesterday it was originally the mark up that made me go elsewhere, but in the end that's not why I walked. I am quite willing to pay more for guidance and information. The clerk was incredibly dismissive and arrogant, wanting to minimize our interactions even though I was almost the only customer. I sat and listened to him convince a customer that all the competitors were ""disreputable"" . It was all I could do to keep a straight face. I ended up finding a small local plumbing place and happily handed over my credit card when the man helped to problem solve and choose the best solution.

Lamont B.

I came to Reback's because my plumber recommended I try there to find a replacement for an old shower valve stem. One of the staff was able to identify the part as a Chinese replica of a European model but didn't carry the part. While Reback's didn't have the part in stock, the staff member was able to polish and repair the one i brought in for 50 cents. I re-installed it and it worked like a charm. Thanks a lot!!!

Sultriskin L.

They have a great selection. The prices are extremely outrageous. Staff are super friendly, super helpful and knowledgeable as that is THE ONLY REASON for the five star.

Alan R.

We have been shopping at Reback's Plumbing for years. They have a great selection and reasonable prices.
We recently had to replace a broken Kohler toilet. The sales person who helped us suggested that we buy a Toto toilet and explained all the features that would allow this toilet to handle the hard water of Manhattan Beach. Once ordered, it arrived the very next day.

Jeff F.

I purchase a grohe cartridge which they had in stock, so i was extremely thrilled. However, when i put it in, the water kept flowing out. I put the original part back in and it stopped. When i checked the part, the new cartridge was ""free spinning"" so it was defective.
I went back to return it, and the sales people were very kind, but the manager proceeds to tell me that i ""broke"" the cartridge when i installed it. I proceed to tell him the process, i used only hand tools, and the original part i disassembled 4x.... And it still worked.
He proceed to tell me that he checks the parts prior to handing it to me before the sale, which i told him never happened (at least not in front of me)
The manager was very upset, and angry and just gave me a replacement, then pretty much threw the receipt back to me and told me to just take and leave....
I grew up locally (mohican) and have always supported my local businesses. But this was a very disappointing experience.

Nicholas Z.

Three of the people I spoke with at this business seemed normal during our second-long interactions. But alas, the western United States contains one more middle-aged white man who is too insecure to simply listen. Yes, he displays his in security by interrupting with off topic snaps unrelated to the question you are unable to ask. Does he refuse to look at or understand the part you brought in? Yes, he does. Does he rattle off unrelated jargon with insecure aplomb to simply say something so that he feels like he has authority? You bet. He is so violently insecure that he must, at all times, hear the sound of his own voice at the expense of everyone around him and, most of all, to his own dignity. You will know him immediately, because the sounds coming from his mouth will bear the superficial tone of meaning, but fail to relate to what you have attempted to tell him in any meaningful way whatsoever. Does this poor insecure middle-aged white man interrupt your attempts to talk to other normal people at his business? Of course. Do they warn you with your body language that this happens all the time and it is not worth attempting to communicate with this foul person? Oh yes, to be sure they do! Human decency, common sense, and the chance to make a sale were all prevented by this man, and if you set foot in this business you can trust he will make himself known to you. Patent and transparent blowhard insecurity will overpower any semblance of filter he may have once had, no matter how many times he reads this and other reviews describing his behavior. Such is the insecure western cowboy, a recalcitant sad type, certainly not worth time or effort, and absolutely not worth anything involving money. I would not trust this place with your time or money because this man ruins so much simply because he is not very bright, a violent blow hard, and unable to stop himself from making this ever so clear. Polite attempts to humor him will only waste your time. May others be warned! I have heard good things about Ferguson's...

Mayra V.

Unfortunately this place has absolutely no customer service. My husband and I went there this morning and not once did we get greeted by the 4 employees we saw, nor did we get asked if we needed help. But for some odd reason they asked other people. We walked around and left because no one decided to approach us.

Don't go here. They are rude to the general public. It looks like they only care about their commercial sales then consumer sales. JUST to let you know I ended up purchasing a $1.6k faucet set for my bathroom From someone else. But im sure you guys don't care. That's probably chump change to you.

Jim G.

I had a leaking Toto toilet and went to a Home Depot store. I waited for at least twenty minutes after notifying two other employees I needed assistance who said they'd send for someone who never came. Finally someone else told me I needed to take a picture of the inside of my toilet tank. I went home and did but then went to another store location and luckily was immediately told to go to Reback's. At Reback's, after I described my situation, the gentleman just said I needed a gasket and sold me two sizes as he wasn't sure which one I needed and to just return the unused one. He even explained how to install it. No hassle, no picture needed.

John D.

I went here on the recommendation of a professional plumber friend of mine.

The guy who helped me, John, was nice and helpful.

The regular counter guy was being a real jerk to another customer. Not cool.

Very expensive for basic parts, double the cost of the big stores.

I don't have to do a lot of plumbing, but if I do, I won't go here again.