Reback's Plumbing N' Things

Lety D.

I am remodeling 2 of my bathrooms and was in need of faucet fixtures and showerheads . Henri the store manager assisted us and was very happy to have had him help us . He was very knowledgable and was very patient with me since i had no clue what i wanted at first with so much to choose from . we got everything we needed and the price was reasonable . Everything was in stock . Thank you Henri R Staib!!

Steven S.

I was there today and needed and a new part for my cold water handle bathroom sink that would not turn. He was named Carlos and was one of the most helpful nice people that I've had the pleasure of working with on something like this. I have limited knowledge and he told me what I needed as well as offering help getting it together to put back in place. Definitely not service that's required or even offered by most companies. I cannot recommend this location in Gardena enough.

Charlene H.

Very weird experience. I had been referred there by someone at Home Depot as they did not have the part I needed. He did warn me ""they are gonna charge you!"" It was out of my way, but I figured I'd give it a try. The business is located in a rough neighborhood, and the premises was generally unclean. The showroom had some nice fixtures, but everything was so crowded. I waited my turn at customer service, while a corpulent millennial with a sullen expression waited on another customer. At one point, he just looked at me, held out his hands, palms up, and said ""well?"" As the other customer had not left the counter, I replied ""I didn't realize you were finished with her."" He just stared at me sullenly, while leaning over the counter. Cognizant of social distancing, I waited until she left the counter, and I gave him the part that I needed replacing. He suggested that I needed two parts as the other ""should fail soon."" He quickly pulled out a part, and set it on the counter next to the part that I brought in. I noticed that his part was about 1/2"" longer than mine, so I asked ""is this really a match?"" He snorted in derision ""OF COURSE, it is!"" He then proceeded to pull out a faucet handle and insert the part in very slowly, then picked up my part, and inserting it as well, sneering all the while ""see, it fits."" He then looked at me like I was a complete idiot. ""Right, but my handle is a cross handle, with a screw on top, and and yours is not"", telling him for the third time what type of handle that I had. He then asked if I had the screw, and when I looked down, I didn't see it in my plastic bag of parts, so I said no. He then scoffed at me, and practically shouted at me in an incredulous tone ""It's right there in the bag!"" Well, if he had seen it, then why did he ask me if I had the screw? It was a tiny thing, and from my vantage point, I didn't see it in the bag, under the other parts that I had been given. He tried to fit the screw into the new piece and it wouldn't fit. He then tried to find another screw, but didn't have one. At that point, I realized he really didn't know what he was doing, and couldn't help me. I thanked him for his time and casually asked the price. $40 each. I knew HD, and the other stores only charged $10-15 each, so it was obvious they weren't in tune with current pricing.

After reading some of the other comments, I wonder if they make a good portion of their sales from their ""restock"" fees. If this guy was so adamant that I purchase an item that was not really a good fit, and purchase a second item because ""it should fail soon,"" then it begs the question.

While I understand this business has been around for 70 years, any smart business owner knows that good customer service wins out every time. One cannot always rely on past history to make sales. Employee knowledge is also critical. I had to tell this guy several times ""I'm not a plumber."" I expect the employees at a specialty store to be well-versed on the types of products that they sell, and not try to sell me products that aren't correct for my situation. It would be wise if the owners woke up and educated their staff on how to greet customers, interact with them, and properly service them. Also, be a little more competitively-priced. With the availability of products on the internet, customers have greater options - including returns with no ""restocking"" fees, and employees that know how to sell the correct parts. I have the feeling the owners and managers of this establishment don't really care, so it will be interesting to see how many more years they are in business.

Jenn S.

This place has a nice showroom. I bought faucets and other items. However, when I came in for help on an item that broke after 3 weeks and some extra help on a toilet part, I was told by Alex to go call the company. Then he said that everything I buy here I break!!!! I have been in there more than once on the toilet part because of his incompetence. Told him to his face his was rude asked for the manager, ""he's over there"". I was taken care of. Alex's rudeness knows no bounds. And I have delt with him more than once. Find it hard to believe that the management have not seen, heard and received complaints about Alex and his extremely rude attitude. Apparently it's ok with them. But not with me, I won't be back

Ken L.

Be careful if you're asking anyone here for advice. They are not plumbers but will act as though they are and that they know what they're talking about. THEY DON'T! There is a good selection of nice plumbing items here so go and shop for that but don't expect to get reliable how-to advice. They either can't give plumbing advice or they think it's humorous to actually give diyers bad advice. They could've had a customer for life if they'd simply been honest and told me they didn't carry the item I was looking for. But no, their guy pretended he was a plumber and he convinced me to change my plan and buy what he was selling rather than what I originally wanted, an item they don't sell. After, it was installed I learned my original idea, the one I was talked out of, was a far superior solution and I should've just found who carried it rather than been persuaded by a bs salesman. Sorry Reback's. You've got an issue at your front desk, imo. And your guy took a potential 'customer for life' and turned him into 'I'll never shop there again.'

David Y.

Had to replace stems on our faucet and OLY Nero at Rebacks was so very helpful!! Got me what I needed and showed me what I should do to repair our dripping faucet. Whenever I've needed plumbing parts, Rebacks has always been a great go to place!!

mariaelena t.

these guys were great. knowledgeable , helpful and had the part i needed. i will recommend them. they have good service.

Judy M.

The staffs are super-friendly. They will do anything to help you out, also they won't just sell you the expensive stuffs. Oly is very funny and he gave me plumber discount because my plumber friend recommended this store to me.

Larry A.

I was recommended by another plumbing supply to come here. 30 minute drive. They didn't have the part I needed which was a stop for a shower valve. Salesman didn't even know what it was. Waste of time.

Herb M.

Plumbing problems are one of those things that when they happen, you look for an easy fix or or look to someone that can help. I went to 5 places. Everyone said to go to Reback's. I final ended up there. WHAT A DISAPPOINTING LET DOWN!!!!!! We have an older wall mount sink and needed a stem for a stubborn leak. When I walked in, it looked promising. I asked the service person at the desk about the part I needed. He immediately told me he didn't have the part. Which was ok, but he condescended to me right away. I asked him if he knew where I could get the part? He said no! I asked him if he knew if Ferguson had it? He said, ""I don't know, I work here not at Ferguson. Listen, I work in retail, I get it. But what I would never do is be rude and dismissive. I got out of there ASAP. I'm starting to believe more and more that excellent customer service is a dying concept. If you value good customer service. If you value your hard earned dollars. If you value common decency. Then DO NOT go to Reback's. You have entirely too many choices out there. Btw, I found the part at a small mom n pop hardware store in Inglewood.........with outstanding customer service.