Real Plumbers

A D.

I had Real Plumbers install a new HVAC and replace my food disposal. The team came out on time and completed all work in one day. I had a few issues with the finished product, and I brought them up with the supervision team. David, the owner, responded and took care of all the outstanding issues in a professional and timely manner. David is a true professional and runs a tight shop to ensure the team delivers the work as promised. I would highly recommend Real Plumbers as they will go above and beyond to provide the highest level of customer service! Job well done!!!

Ben S.

I had a leaking pipe leading into my house, requiring a fairly extensive and complex fix. Dave and gang accurately diagnosed the problem, dug up my yard, threaded the new pipe, and then put everything back in order. I barely lost a shrub, and they kept everything scrupulously clean. They arranged everything with the DC inspectors too. I believe at some point they encountered some problems that were going to make the project more extensive and expensive, but they were able to work around this and kept to the original budget. Everything was on time, and just as promised.

M.R. H.

Real Plumbers has cancelled on me three times in a row. The first time, I had a scheduled appointment for preventative maintenance and they called and said the technician was given the day off and they did not have a back up. The second time, which was a reschedule, they cancelled 15 minutes into the four hour window because the inch of snow that had fallen was apparently too dangerous to drive in. The third time, which was the second reschedule, they just didn't show up at all. If I could give zero stars, I would.

Don S.

I had a small pinhole leak in a supply line going to a shower. The ""real plummer"" applied some solder, and without checking to see if the problem had been fixed, (by simply turning on the water) abruptly packed up his tools and headed out. He didn't care enough to see if it was still leaking. After running the water for less than 4 minutes, the leak reappeared before the repairman left, as he did not completely cover the hole. He reluctantly said he would ""give it another shot"", and ended up fixing the problem. The guy was so eager to get my money, it was obvious that he didn't care about the workmanship. Very shady company in my opinion. I will never hire them again.

John M.

I attempted to hire these guys to complete some warranty work. Instead they took the opportunity to make up issues and suggest I needed to completely reinstall a hot water heater for $2100. One guy even suggested to me issues that did not exist and for which he had no personal knowledge since he didn't even see the unit. Completely unethical. I would avoid them entirely as not to be trusted.

Joshua W.

I've used them a few times in the past for work in a condominium in DC that I rent out. They were recommended by the building management company as the preferred plumber for my building. However, I had to have them come back a couple of times to address a dishwasher install. Not a terrible situation, but not inexpensive either.

Binh P.

I want to thank Real Plumbers for the reponse, but I would like to point out a few things to help people in a similar situation: 1) The leak in my water heater was because of the defective unit still under warranty at that time, NOT because of the workmanship from the previous installer like Real Plumbers mentioned. Please don't be quick to blame other people. 2) ""All options"" Real Plumbers offered me was to replace the whole unit (still under warranty) instead of to fix only the broken parts. 3) As a true professional, you should look for ways to save customers money and do only necessary work to fix it. You already make money via your service calls, labor costs, and parts. Instead, you take full advantage of your customers in emergency situations.

Glenn B.

I just had a busted pipe which is a disaster. Real plumbers acted as professional advisors on what I could do immediately on my own and have them come out the next day during normal business hours. Saved me hundreds of dollars. Kevin arrived next day, diagnosed problem in an efficient manner and fixed the problem. During a water / flooding emergency, you want professional advise - I got it. Would recommend real plumbers to my Mom! Doesn't get better than that.

ruben z.

I should have read the reviews before calling. The manufacturer of the water heater, Apollo Hydro Heat, recommended them as the factory authorized and trained service. Called them, was quoted a $59 service call fee, which I agreed to. Their guy came, looked at the water heater for a few minutes, said everything was ok and charged $150 for 'diagnosis.' Unfortunately I wasn't there and my tenant paid. After calling management they agreed to refund the difference back to $59

Tyra M.

In July 2014, I called Real Plumbers b/c my air didn't feel as cold as I thought it should be. The guy replaced the freon and that was it. Literally, a month later, my unit isn't working and has frozen. I paid the $59 service charge for him to come out, tell me it was frozen and that it had to thaw so they would come back the next day. The next day, the plumber says he's unable to find the leak and replaces the freon again - without my consent - and it wasn't clear it was needed. He told me that in order to find the problem, they'd have to perform a deeper diagnostic, and it would cost about $1200. So $260, they've put a bandaid on what is a clear problem. I won't be using them again. I don't trust them.