Real Plumbers

Sharon R.

This company used to be a excellent company, HOWEVER, things have changed. I paid for a service contract $600. They called me endlessly for to make an appointment with them, then when the service person came he looked very unprofessional and untidy to the point were he appeared to be a day laborer. Just awful. They charged me $99 dollars for a diagnosis took pictures of my HVAC system never said they could fix my problem. They never sent me a written diagnosis or invoice. I did call them for those request never heard from them again, money scammers. This company changed hands it is now Warner Super Services DO NOT GIVE THEM BUSINESS.

J H.

I got quotes for installing two toilets that needed to be replaced. All of the quotes for the work were pretty close. We chose Real Plumbers since we had used them before for other plumbing jobs & had been satisfied with their work. They did not disappoint. Technicians Jeremy & Justin arrived within the window of time we were given. They were professional, pleasant to have in our home, wore masks for protection, & worked together efficiently. I had envisioned that there would be some level of mess involved with replacing the toilets but they worked neatly, wore shoe covers, covered floors, removed the old toilets, installed the new ones, and cleaned up behind their work. When they left there was no evidence that they had even been here-- except for the beautiful new toilets in place! Thank you Real Plumbers for a job well done -- again!

BooBoo S.

Anthony Jones was awesome. Friendly, efficient and all-around nice to deal with. Real Plumbers is a little high, but I don't mind when you get good work. I'll use them again.

Jacob J.

We gave them very specific details about what our ongoing issue was. The plumber onsite arrived 45 minutes late and had no idea what the issue was (last name: Jones.) And proposed a solution that had already been tried. When we scheduled the service, we were specifically asking for alternative long-term solutions, because we have been having the issue for months. And other plumbers had already attempted that. Then they sought to overcharge us for the service (more than double the going rate). On top of that despite being deceptive about proposed solutions, they still charged us their service fee.

Victor W.

These guys were great. Prompt. Skilled. Honest and easy to talk to. Highly recommended.

Remel T.

If you have a tankless water heater, stay away from this company. They came to my home three times to try and fix my issue, with no success and a high bill. Since July of 2020, my hot water would go out for hours at a time, everyday. I called Real plumbers to fix the issue. They assured me they were familiar with water less tanks, but this was quite the opposite. Each time they came to my home, they offered a solution that did not fix the problem. The technician stayed on the phone with a customer service rep from Noritz for hours. He was not familiar with the system at all. After the 3rd visit, the next day my hot water was still not working. They gave me some sort of credit but still paid close to $1000 for an issue that still lingered. After the 3rd attempt, and 2 months later, I went with another company and it was fixed within one visit; the tech from the new plumbing company knew exactly what the issue was and how to address it. So yup if you have a water less heater, save your money and do not use Real Plumbers. I called several times after the fact, asking to speak with the owner about receiving a refund of some sort. The owner never called back to even discuss the matter. Not a way to treat your paying customers; even if you didn't want to offer a refund, at least give me the courtesy of calling me back. I too am in the customer service industry and the way I was treated was unacceptable after spending (wasting) my money during a pandemic when everyone is hurting.

Alex K.

In-office staff: 5
Field staff: 3

I've worked with Real Plumbers for a few years now and generally they are my go-to plumbers. They're usually very reliable and have a few folks on their team who are highly skilled at what they do and have a deep understanding of the trade. Additionally, they have excellent office staff who are always pleasant and fun to talk to. Some of their field staff can be a bit hard to work with and they can sometimes take a bit longer to get to a job than originally expected, hence my lower rating, but I think that just comes with the territory with a field such as this.

Jean B.

If I could give this company zero stars I would. We used Real Plumbers to install a tankless hot water heater and a larger gas line to accommodate the heater. Within the first month, we had three gas leaks. In addition, the initial installation failed inspection by DCRA. Over the past year, Real Plumbers has to come out again because they improperly installed the ventilation for the heater causing the hot water heater to shutdown. This evening we had to have Washington Gas come to our home to turn off the gas. During Washington Gas's inspection, we discovered that instead of using silicone to seal the pipe at the entrance to our home they used old rags. I strongly recommend that you do not use Real Plumbers.

Daniel P.

He ruined my cabinet with caulk and water stains, ruined a towel with caulk, didn't clean up, and demanded payment in full although he couldn't repair my pipe. I offered to pay for the service call and pay the balance if he found the part (he said he's never seen that part before) but he refused to leave until I paid in full. That was nine days ago. I haven't heard from them since. My sink is unusable. They haven't returned my phone call or email. I've been swindled out of $700.

Susan H.

This plumbing services website goes into detail about its hydronic systems work - work which can be done in new construction or in existing homes. When I called about an estimate for this work, I double-checked on the phone and was assured that they do this work. I arranged a day and time, took the morning off work, and when they arrived, I was told, no they do not do this work in exisiting homes. The guy who came out was friendly and offered to give me the name and number of someone who, he assured me, DOES do this work. And this guy, Jason Diaz, doesn't do it either. If their website was accurate, if the people booking appointments were knowledgable, or if they actually did the work they say they do, I wouldn't have had my time wasted. I will not be using them again.