Reading & Son Plumbing

Rhonda P.

We had a plumbing emergency last night that also required the water company shutting off the water at the curb. Amy in the office was super responsive to our request and the plumber, Adam, arrived at our house as the water company was finishing up and went right to work. We had two problems. He fixed the emergency problem and turned the water back on to the house. He was back at 8am to fix the secondary problem, so we didn't get charged the after hours rate for the secondary problem. We appreciated Reading's prompt response to our problem and efficiency in fixing the reason for the emergency call. We also appreciated the plumber's ability to turn the water back on at the curb so we didn't have to pay the water company double to come back and do that. With COVID-19 still rampant we thank Adam for taking precautions in our home by wearing a mask.

Pamela A.

I had an appoint with them September 29th & October 6th. Both appointments were scheduled for a two hour window for them to show up. Both days I had to call after they hadn't shown up or called two hours after the allotted appointment time. On September 29th they informed me they had emergencies and eventually showed up. On October 6th they said they were sorry they couldn't get a plumber out to my house today (after I had waited 4 hours!) but would check their schedule. We have done business with them before and this is ALWAYS how they conducted their business. They NEVER call the customer to keep them informed of their failure to come at the appointed time or ever. Bad business ethics.

Drew P.

Terrible customer service. I had service last week to clean the drain pipe due to sewage backup. The plumbers that came out were very rude. They mocked me when they thought that I was out of earshot. They refused to answer my questions about the bill and instead continued to rudely state ""this is the price, do you want me to send you the bill?"" I stated that I didn't want it sent (I wanted to pay in person while they were there) and wanted to clarify it. When I pointed out that they were charging for more time than they were there and left a mess that they should clean up, he walked away and stated that they would mail the bill.

After they left I saw that they had cracked a mirror that they moved. They also used and soiled my hose without permission. The hose was sitting in a large can because I had recently cleaned and disinfected it, and they grabbed it out of the can and dragged it through sewage, wasting all of my time and effort cleaning it.

I called the company immediately after they left and left a message. I got a condescending voice mail in return while I was returning to work.

When I called back and spoke with the manager who left the message she continued to be condescending and didn't care at all about any of the issues that I raised. She stated that the service men were with her and said they didn't break anything, though she never conferred with them while on the phone and it seems strange that they would have brought it up before if nothing happened. I was told that it was my word against theirs and that they didn't break it. I didn't get so much as an apology for anything, the manager just kept telling me what I owe. I didn't want to pay over the phone with a card for security reasons and told them to send the bill(which I haven't received yet). She stated that they would send it to their collections lawyer. I don't feel like anyone at this company cares about the customer at all, or about anything other than getting paid. Absolutely abysmal customer service, I am extremely upset with them. There were additional scheduling and contact issues that aren't even worth mentioning next to the rudeness and ruined property.

Firstname L.

I called to have a washing machine supply valve replaced. The plumber ended up repairing it, which worked alright. Unbeknownst to me, the plumber did not replace the washing machine discharge line back into the drain, so the first time I ran it, water dumped all over the floor which caused damage to some of my things. The plumber also asked me if the house was mine or my parents house - I was there with my children WTF? How rude.

Cathy H.

I had a horrible experience today with Reading & Sons Plumbing. They were called to fix a valve for the installation of a new water softener. I was watching the house for my daughter while she was at work. Someone at that business told her they would call me & should arrive around 9 for what they told my daughter would be a 1hr job. She followed up with them by phone around 10 & said to cancel her appt because we no longer had time for them to complete the job before I had to leave for another appt. So then a plumber shows up minutes later. He clearly did not want to be here but assessed the situation & told me what needs to be done but he planned to reschedule the appt. He also said his company didn't shut off the water Illinois American had to do that. I had the same valve replaced at my house a while back & they did shut off the water & turned it back on. It seemed the water was partially shut off by Illinois American & the plumber said we would have to call them to come out, dig up, and replace their shut off at the street. He went out & turned it back on. I asked if he tried to turn it off because if that worked Illinois American wouldn't need to dig it up etc. he just kept telling me louder & louder that he had turned it on. His attitude, tone, and demeanor was extremely rude and I told him to leave. His answer was to shout at me to have a good day & slam the door behind him. This guy was the rudest worker I've ever dealt with. He obviously did not want this job. I called the owner who just kept telling me it was a miscommunication problem. That is no excuse for that kind of rudeness!!!

Erik V.

Had Reading and Son come out to fix a clogged drain. They were very friendly and knowledgeable, and were done in no time. I would call them again in the future for other issues. Price also seemed fair to me.

Emily G.

We used Jim Reading & Son plumbing for installation of a garbage disposal and repair of the dishwasher line. The owner Jim, who came to the house wildly misquoted the actual estimate of cost (the invoice was ultimately almost 50% more than we were advised to expect), which was quite a shock. We paid the estimate amount we were quoted by Jim and in writing requested they honor the estimate since it was so vastly off-base from what we had been quoted. We received a response that was essentially: ""Sorry for your misunderstanding and that's just too bad, but this is how it is."" We feel completely ripped off by THEIR misrepresentation. Warning to anyone thinking of engaging their services: GET ESTIMATE IN WRITING... or better yet, call somebody else.

Kelsey W.

I would recommend Reading & Son because they were very quick to pick up the phone and send a technician right out. They diagnosed the problem quickly and thier cost was very reasonable.

Stephen L.

I made an appt the day before. It was 10 minutes past the appt time so I called. Told me they couldn't get to me today and would need to reschedule for next week. I took unpaid half day from work, I asked what can they do, the response: ""I wish there was something we could do for you"" Didn't offer any kind of service, help, anything, just to pay them when they happen to make it out. Terrible Customer Service.

Lynette M.

Do not use Reading and sons plumbing from Peoria, IL. There company is so small they cannot meet their commitments when a single person calls in sick. They improperly installed a water softener for me a couple of years ago requiring them to make repairs on a brand new system. But sadly, I gave them another chance only to have them screw up a simple appointment. And let me tell you how horribly I was treated by the owner when I finally got through to him. He was a complete jerk. Refusing to come and fix things during hours I would be available. Rude and insulting. He even went so far as to insinuate my political affiliation because I refused to be bullied by him. Like that would be any of his business. This is how they treat an elderly, old woman. There are far too many truly reputable companies out there to put up with these incompetent individuals.