Re-Bath

Ann D.

We ordered our new bathroom from Re-Bath in JANUARY of this year. As of today, June 15, it is still not finished. The issue is with the niche-shelf. It was pieced together very sloppily, and so far, after numerous phone calls and emails to the project manager and his assistant, we have had no response. Promises of getting the niche redone haven't even been followed up on by phone or email. My impression after all this is that as pleasant as they are, these people have no idea what they're doing, and their contractors are not as skilled as they think they are, have no sense of design and no standards of excellence. I am just disgusted, and I have no idea whether or not this is ever going to get resolved. I really wish now that we had spent more money to get a skilled non-franchise bathroom remodeler to do the job.

Cheryl T.

ReBath remodeled our master bath shower 4 years ago and we loved the results! This year our diverter valve began to leak so we gave them a call. They ordered the replacement part and quickly came out and replaced it at no cost to us. Great responsiveness & service!

K K.

I have been very pleased with our new bathroom remodel. Our house in an older ranch style home and we wanted to take out the old tub and put in a walk in shower with a waterfall shower head and lighting as well as a new counter top and sink fixtures. After receiving 3 different quotes we decided to go with Rebath, who was in the middle as far as pricing. However, we really liked Ryan and felt he not only understood our vision but was very helpful and educated us on the best ways to bring our ideas to life. They checked in with us a few times before remodel began. On the day of demo Humberto and Duberli arrived early and worked hard all week. We had a few kinks with plumbing (thanks old house) but their staff kept us informed of the entire process and worked with us to make sure the additional work they had to do would not increase the price too much. They were very respectful, kept the rest of the house clean and even put cloth down to make sure they didn't scuff the flooring or walls. The new bathroom is amazing and we couldn't love it more! The quality work is fantastic, the staff was great, and the price was reasonable. I would use them again and I definitely recommend them to others.

Susan K.

Re-Bath replaced our walk-in shower which had developed problems. It took nearly eight weeks for them to start. The work crew, Humberto and Eric, were easy to work with and did their job well. We are still waiting for the glass surround to be installed. I may revise this review up or down depending upon how long that takes to get done.

Rob T.

Cannot be trusted! Our project was delayed and delayed for reasons we didn't understand. Every time we asked why, we got a different answer. Then finally, we stopped getting answers at all. Ignored completely.

Karen P.

We got a walk in tub installed for my dad. The quote was way higher than we were expecting but my dad just wanted to get it done. It took about 8 wks to get it started and then a week and a half to complete. During the process the outlet for the washing machine was disconnected- didn't know til later and it took them a week to come fix it. When they pulled the old tub insert out it showed an unpainted/Untextured row on the ceiling. I pointed out to the guy and asked if he was going to fix it. He said no he didnt have anything. I touched the wall that they had already textured and said you did this. He said aren't you going to paint the ceiling? I said for what we're paying it's suppose to be turn key. He said fine I'll figure something out. When it was done it was very obvious he just painted a streak of white on the ceiling.

Kathie W.

It took me a long time to post this, but feel it is fair to warn consumers considering Re-bath. My mother had her tub converted to a walk-in shower one year ago, 2016. It was a horrible nightmare experience with Management. First off, my mother slipped three times on the first use of the shower. Extremely concerned I contacted the Onyx Collection directly and was informed the order was placed incorrectly. (Management again denied.) Come to find out, they installed the wrong shower pan and argued "we got what we ordered". The floor installed had channels in it and the floor we picked out was like sand paper without the channels! Which was strongly suggested to get by owner! Plus very expensive bait and switch floor we got stuck with. So to fix the wrong floor they sprayed a non-slip coating! (of course no refund for the price difference - don't even know what it is.) Then the shower doors were way to short (which they did correct after another argument), and the change in color (discussed with owner) was not made correctly, so again another problem. The sink counter top had to be installed two times, in order to get the correct color. The overall experience is Super disappointing and not a good company to do business with. The onyx collection is good, but I suggest you find another company to work with to install it, NOT Re-Bath.

Philip S.

Almlost three stars, but a solid two. The good news first. The team did a quality job as far as installation is concerned and the materials seem to be top-notch.

So what's the problem? Weeks have gone by and still the final inspections have not been done. Several days were added to the constrution period due to poor communication with Austin's inspection department. Re-Bath didn't even know the department had taken a day off and their team waited here all day for inspectors to show up who weren't even working that day. Re-Bath excuse was, "The inspectors didn't tell us.".

Although the installation team did an expert job with the actual installation, they did a poor job containing the dust and construction debris, which found its way on to expensive art and delicate electronics all over the house. I had to employ a cleaning team twice to clean up the mess. I will say that the first bathroom was the worst and they did a better job on the second one, but still not a great job.

Damage was done to walls and doors. Some painting was done, but a lot I had to do. The team was anxious to get on to another job and did a hurried job cleaning up. I pointed this out to a Re-Bath rep and was told someone would contact me to fix the problem. Weeks have gone by and no one has.

Finally, although I'm happy with the final products, a shower stall and a walk-in bath tub, I keep looking at my $20,000 shower in one bathroom and $23,000 tub in the second and wonder why I agreed to pay $43,000 to for two partial bathroom remodels. When one spends that kind of money, one would hope to look at the work and see the value. I don't.

Yoli M.

Their installation was great, but I didn't get what I ordered. They were to order the shower glass with a shield to prevent soap n water build up. It wasn't came back a week later to hand put chemical which worked for a little while. I asked the sales person if this doesn't work what happens next, sge said glass would be replaced as ordered. Called them back week after week with no reponse. Their customer service sucks. My husband finally contacted manager, again hand placed chemical. It's wasn't cheap, so I'm not particularly happy.

Brandon K.

This company has gone way above and beyond anything that is asked of them. They stepped up when we need to take care of a Purple Heart Veteran. Their team is beyond reproach. Professional and understanding. To see the owner on ground throughout this mission has made it such a great experience and shows their level of commitment to veterans and the community. Thanks again for everything that you do and continue to do.

Brandon K
President/Founder
Guardian Overwatch