Re-Bath

Catherine B.

Watch out for Todd, the salesman and their excuses for not returning unsatisfied customers phone calls. They replaced our kids bathtub with a walk in shower but the hardware they installed cannot be used by my kids because they aren't tall enough! Todd knew that this was for our kids from the moment he arrived to give us their EXPENSIVE sales pitch with a promise of us being satisfied and a FIRM price where there would be no surprises or additional costs, "even if we find mold on the floor when we pull out the tub". We didn't get to pick out the shower, only the finish. Well, that next night when my kids went to use the shower, they couldn't figure out how to get the shower arm sprayer to work. After a couple of minutes of trying to figure out how to do that, we realized that the knob to switch from the shower head to the hand held sprayer was way up behind the top of the showerhead. I'm 5'9 and I just barely reached the knob myself! I wrote this problem down on the paperwork they had me sign but three weeks later, we keep getting ignored. Finally, Todd the salesman responded saying that it would cost us an additional $800 to fix the problem because new plumbing will be necessary to install a showerhead and arm that is suitable for the kids. We SHOWED Todd our master bathroom that has both components that the kids can use. He knew this before their company picked out the hardware. Why should we have to pay for their mistake? We paid $17,000 for new quartz counter tops and a shower install..........really??????????

Amalia H.

I had a great experience with Rebath. I needed my tub removed and a walk-in shower added. It seemed like a simple job and while the price was a little more than I wanted to pay, I believed in their warranty and read other reviews of their work.

When they removed the tub and sheetrock, they discovered a way bigger problem than I could have imagined. Thanks to their firm price, I actually came out on the better end of the deal. They reframed the walls due to water, terminate, ant and mold damage and actually spent an additional day beyond what was originally determined.

The contractors were very considerate leaving my house each day and sweeping their way out the door. They were quiet as mice and created a masterpiece. I recommend if you're considering a bathroom remodel, you give these folks a chance. Again, a little pricey, but so much better than having some shady contractor upping your price and giving you the run around or worse, walking out of the job. These types of jobs can be scary.

Way to go Rebath Austin!

Mrs. M.

We had the shower in our master bath replaced with one from Re-Bath in 2011. We were told the project would take 3 days to complete, but it dragged out for approximately 2 months. Toward the end, the guys at Re-Bath kept making excuses for why it was taking so long to install the final piece, a small shelf, by saying the shipment had been lost multiple times. When they finally finished, we were happy with the completed shower. Of course, the shower has a lifetime warranty, so when I noticed a hairline crack in the floor awhile back, I called Re-Bath to request they come out to inspect and repair it. I initially made the call in May 2015. A couple of guys came out, took pictures, and told us it would take several weeks to hear back because they would have to go through the manufacturer. About 4 months later, I still hadn't heard back, and I kept thinking that I must need to call Re-Bath to remind them. I hadn't done that yet when a guy named Todd showed up in my driveway in a Re-Bath vehicle. I thought, "Great! Finally, they are here to make the repair." But no. Actually, it turned out that Todd was only going through the neighborhood trying to drum up business by going to former clients' homes to solicit their positive recommendations to prospective customers. When I mentioned the problem with our shower, he offered to take a look at it and pass along the information to his boss. Before he left, and without asking, he whipped out his smartphone to take a picture of this "happy customer" to use for marketing purposes. I did tell him that I would be happy to speak to prospective customers IF and WHEN Re-Bath completed the shower repair to our satisfaction. I have yet to hear ANYTHING back from anyone at Re-Bath, even though I did, once again, call to report the problem and the length of time I had been waiting for resolution. Apparently, they have moved their store across town and gone under "new management", although Matt, the original guy, is still in charge. I was told that this would be at the top of their list of priorities. It has now been OVER 7 MONTHS, and I am STILL WAITING. Meanwhile, I did have a prospective customer call me to ask about my experience, and all I could do was be completely honest. Congratulations; now, your prospective customers can read my honest review here, too. We were happy with the shower that was initially put in, so I am giving one star for that, but their management, organization and customer service is severely lacking, and for the exorbitant cost we paid, this is absolutely unacceptable.

Donna M.

I had a very good experience with Re-Bath removing my 52 year old shower tile walls and tub and replacing them with lovely new walls and a shower pan/floor, along with new plumbing. it was exactly what I needed and could afford.
I liked the short time period (3.5 days)from demolition to new shower and new plumbing. Because I work full-time, I wanted the work started & finished while I was on vacation from work. The walls and shower pan look fresh and I anticipate their remaining so for a long time.
The two people who worked on my bathroom, A.J. and William, worked very well together and worked hard too. I appreciated their clear explanations when I asked questions too.

Bill K.

I called them to ask about fixing some cracks in my bathtub. I know I need a new shower pan and glass surround. I am also going to need to get new tile, vanity, toilet. I plan to do that myself. I was quoted just to redo the shower, $7500. A shower pan should be under $200. There needs to be new concrete backer board put up and tile done. A new shower surround needs to be installed as well. Even if I went with the top of the line products, I would never come near to the $7500 quote they offered me and that was going to be just for the shower. This did not include floor tile, vanity or the reseal of the bathtub.

For $7500, I will keep that money and use it to remodel my other 2 bathrooms and part of my kitchen in addition to my master bath.

Brian S.

ReBath did a complete remodel of our master bathroom. This comprised of tearing out the glass shower and garden tub as well as the 8ft vanity, full length mirror, and tile floor. The 2 drains had to be combined into one for the new "walk in" shower that is now 8 ft x 4 ft. The plumbing was completely redone as the walls in the shower and tub area were stripped down to the studs. This truly was a custom job from the ground up.

The remodel project took about 2 weeks to complete. Part of this time included ReBath coordinating with a flooring company we hired to replace the tile floor in the bathroom and to run the same tile into the master bedroom. ReBath does an excellent job on tiling floors too, but we wanted tile from another company. The cost of the tile flooring for the bathroom and bedroom was an additional $4000 above the cost of the bathroom remodel. The total cost of our project was $22,000.

During the 2 weeks we had plenty of opportunity to observe how the work was being done. These are our comments regarding our full experience with ReBath:

1. Working with the ReBath design consultant to plan our remodel was an excellent experience [Bryan Letts]. We were able to pick out all the materials we wanted to use as well as having total input to the design of the remodeled bathroom.
2. The same 2-3 man work crew came every day and did the complete job from start to finish during this 2 weeks period. This crew was led by Ismael, who is a plumber, carpenter, and tiler. It was nice not having different people coming each day as our remodel progressed.
3. The work crew did an excellent job of cleaning up before leaving each day.
4. I have never dealt with a more courteous and professional company than all the ReBath people we interfaced with .
5. Every part of this job was done right as Ismael and crew take the time to do it right the 1st time.
6. The entire ReBath staff was very accommodating with our all of our requests during this entire project.
7. The ReBath staff was even responsive to phone calls/messages after the job started.
8. The only area we could see for a little improvement was on one occasion I was trying to get pricing and a part number on an extra accessory that was not part of the original job scope. This request was not responded to in a timely manner, but eventually the accessory was provided and installed at no cost!

OVERALL.....BEST JOB EVER! WE ARE COMPLETELY SATISFIED!

virginia m.

A real lifetime guarantee. After 2 years the shower fixture started to leak. Could not find any paper work, but called to see if they would fix it. Next day a guy came out fixed the leak all the way to Liberty Hill - NO CHARGE

WOW!

Julie H.

After we had our foundation work done and recovered from that, the bathrooms were next. We looked at tile, but grout and me do not live together well. ReBath commercials wooed us to seek them here in Travis County and we have been pleased ever since this relationship has been established. Professional and personal at the same time that they were quick and kept it clean. Worth every penny we spent.

C G.

Need my shower/tub area repaired so I contacted Rebath of Travis County. They promptly contacted and scheduled an appointment. Arrived a bit late, but called to notify me. . . how refreshing. Sat for about 3 hours selecting material, but always wondering and asking about the cost. . . the sales person continued showing me Rebaths produces, and asking me to pick sample material. When this process started I thought, OMG, this is like the car buying process. . . which is exactly what it turned into, down to finance option to make my project possible...36 months, 48 months...but did not indicate the interest rate then the hard sell really began. A 10% discount ONLY available TODAY, if I leave, you will not be able to get this deal...aaarrrgghh...needless to say, ReBath and I parted friends -- salesman's words. The product looks great, and the promise of a 3 day reno job sounds wonderful, but without the ability to think about the $7,800 cost, when I was unrealistically expecting a $3,000 job...no way was I getting into a contract, especially sight unseen products!

Mark H.

I recently had the shower in my master bath replaced by ReBath and was very happy with the results. They are very professional, follow all code requirements, do excellent work, and quarantee their work for life.
I highly recommend them and would use them again in the future.