RCS Heating Cooling & Plumbing

Joe N.

The owner would rather argue with people on the internet playing keyboard warrior with a ""I'm right, you're wrong attitude"" than help the community. His customer service is garbage and extremely argumentative. I didn't even get as far as to see the companies work or standards because the owner lost my business from the beginning of the process.
Learn customer service skills and don't be a tool.

Kris R.

Horrible customer service. We were home during our appt arrival window but our Ring doorbell was dead. We noticed the tech outside and went out to have him come in. After tallking to tech, it was clear he did not bring the necessary supplies for the repair job. We explained the issue and he said, ""all he had was a shower handle.""

He could have chosen to come into our home and look at the necessary repair since we were still inside the arrival time window. He said he would rather ""wait to get redispatched to his next call"" and then proceeded to sit in the parking lot.

We were charged $95 as a ""no show fee"" despite talking to him and inviting him inside to see the issue. I called in & offered to split the bill as I felt that was fair but I was told by Accounting they don't do that.

There are so many other good options around the valley that put the customer first and don't try to gouge every penny from a working class family. This company has contracts with big HOAs & Property Management companies. Clearly, they are out to make money first and keep contracts their top priority. It's a shame when customer satisfaction drops down the ranks.

Brian S.

Writing to thank RCS Plumbing and HVAC for being so responsive to our call this morning. Our compressor blew, and we weren't the original owners of the home or purchasers of the unit.

They were able to quickly confirm the date of the installation and also verify the unit was still under the standard warranty. They found the original invoice for the order as well as the photos of the equipment they took after the installation was completed.

Given that I am not even their original customer, I was happy to see that their customer service was so responsive and eager to assist me. Thank you all for your help today!

Paul S.

Thursday afternoon our water heater decided to go live upstate on a nice farm where it could romp and play with other water heaters.

I googled Water Heater replacement and got ads for Lowes and Home Depot so I went on Yelp. Called my property manager and they said they work with a couple different companies and I chose RCS based on their reputation and the fact they answered instead of an automated system.

They said they should be at my place at 5pm on a Friday night and they were here at 5pm. So things were off to a great start. Wes was polite introduced himself and got right to the job, the water heater was in a small closet in the guest room upstairs. So if you're trying to imagine what this space was (you can see the photos I added but it was kind of like were Harry Potter slept, in his terrible Aunt & Uncles place.

Wes helped me clean out the closet, which he didn't need to do but he did it anyways. Then Carl showed up and those two got to work so fast I was blown away. They said they'd take two hours and they got done with 15 minutes to spare.

Our problem was a broken line and they grabbed a torch and got that old water heater detached and replaced it with a brand new Ruud water heater. In my photos you can see the difficulties they had to conquer to get that job done. Spiral staircases, The Harry Potter Closet and the Arizona summer heat. They were both very nice and now we got hot water again! Couldn't be happier we had RCS to save the day on a Friday night. They told me the specialize in sewer issues but they don't mind doing the smaller jobs like water heater installs. They said they can do it all.

Thanks again Wes & Carl and I hope whoever reads this review. Gets these two guys showing up at their door, because they're efficient, friendly and super careful considering they had to go up and down a spiral staircase with a water heater.

Heather L.

Employees of this company found it perfectly fine to enter my private yard and allow themselves into my laundry room while investigating a leak reported by a neighbor.
This is absolutely unacceptable as they were also trying to look into my home through the front windows to see who was home.
And I never requested service through this company, I already had my own plumber come and inspect the issue I was having on my end. So why they thought it was fine to let themselves into my property, I will never understand.
As a homeowner this is extremely concerning.

Carsyn T.

I cannot say enough about RCS and their amazing service. The guys are wonderful. Jesse and Alec came out to my home and removed an old claw foot tub and replaced it with a beautiful new one. They not only did everything I asked for- but they came in $500 under budget. I will never use anyone else. Highly recommend them for plumbing and hvac services. - Dawn

Mike D.

Jeremiah and Andrew were out today to install a new air conditioner. Showed up on time and they were very curtious. Could not have asked for any better service and I would highly recommend Reeds Crew Services for your a/c needs!!

Chris R.

Once again Reeds to the rescue! AC went out on Sunday. They were here by 830am! Found and diagnosed the issue. Then checked everything else to be sure all was well!! Fast, clean, polite, efficient and VERY reasonable! I won't call anyone else! Thank you RCS!

Jenna I.

sent in a maintenance request to my property manager around noon and was given there number to scheduled someone to come repair my ac which is currently still out. called them around 3pm and was told someone would be in my home today between 4-6pm which i thought was odd considering they close at 5. i called twice around 6:20 and no one answered and no one has shown up. will be calling again in the morning.

Michael M.

I can't give this business any stars. This business is quite possibly the least professional business of this type I have had the misfortune to have done business with. Our rental home management contracted with them to repair our air conditioner on Friday July 5. The technician informed that the compressor would need to be replaced, and due to the upcoming weekend, parts order would not be available until Monday. No one from the business calls on Monday until later in the day. Instead of just showing up and making the repair when the parts are available they are delaying completion until Wednesday. So , this company has no compunction against making their customers wait multiple days in the middle of summer for completion of a repair that should have been completed in one or two days max! Justin, from Reeds crew services was arrogant and unconcerned about our situation and offered no sympathy. To have this kind of customer service from an air conditioning company in the middle of summer with this level of apathy and arrogance is unacceptable. Do yourself a favor, don't use them, anyone would be better.