RC Pros

Tristan W.

Had a bathroom leak going on, probably something easy to fix but I'm pretty stupid when it comes to this nonsense so I did the obvious thing to find someone who could help out, I googled it.... RC Pros came up and I figured why not? I can't remember who I talked to on the phone initially, but I met Mario a short while later. Nice guy, did the work as discussed and had no issues considering the short notice. I'd have no hesitation using them again if it happens. Thanks.

Rachelle T.

I used RC Pros's services during the winter storm earlier this year. First off, this review is mostly directed towards the management of RC Plumbing, not the plumbers and technicians who came and did the work.

The workers were professional and courteous. The work they did was decent, but they were obviously stressed for time and overworked. They did not completely patch one of the pipe leaks during their first attempt, but did come back quickly the next day to finish the job. I just hoped they could wear the plastic booties more often, because a few of them tracked mud all over the house.

Now regarding the management, they were very unprofessional, dishonest, and uncommunicative. The biggest issues we had with them were with (1) what services they could provide, (2) billing, and (3) communications/scheduling.

1. I had two pipes that burst because of the winter storm: a regular pipe and a fire sprinkler pipe. I found out that not all plumbers are licensed to repair fire sprinkler pipes and we would need to hire somebody who could do that. When I called and asked RC Pros if they were licensed, they assured us that they were licensed to do these repairs and they even provided email confirmation from their management regarding their licenses. However, I still had to wait before they were ready to start on the fire sprinkler repair - over the next couple months, the receptionists over the phone justified the long wait with different reasons, alternating between that they had the license, but needed a Texas state fire marshal to authorize the repair, and that they were still trying to be licensed for the fire sprinkler repair.
In the end, after waiting for months, we were told that they did not have the license and could only offer a refund. By then other licensed local plumbers had extensive waiting lists on fire sprinkler repair, ranging from 3 to 10 months.

2. Billing seemed business as usual until my husband had to submit the invoices/receipts to my insurance agents for claims. The management initially refused to send the itemized receipts, claiming that they can simply forward it to the insurance agents directly. This was all sorts of shady, and they only relented when my husband pulled out an earlier copy of itemized invoice that they had emailed us. It was only then that we found out they've double billed us for the initial estimate on the fire sprinkler repair - over $1k charged twice, which they offered to take off one entry as refund. Had we not insisted to at least view an itemized receipt, we'd be charged an extra $1,150, which was horrendously overpriced, because the subsequent licensed plumber was able to do the repair for $260.

3. The management was responsive initially - when I or my husband called, they called back within a day or two, and scheduled workers who arrived on time. But once they completed repairs to the regular pipe leak and had no progress on the license for the fire sprinkler repair, it took multiple calls in a week with emails to get an update.
At one point we started getting residual leaks from the broken fire sprinkler head - water dripped throughout the night sporadically, when we called to scheduled for them to send someone to take a look, the management first refused, and then upon scheduling for someone to check the residual leak, the person never showed up. We called the next week and was assured that it was just a scheduling error, and the person will make another attempt to visit. It was another no show.
The sad part was that when I called their office, the receptionist was so surprised that she asked, over the phone, that if we were -sure- it was their company who missed two appointments in a row. And since my husband was calling them initially, they've stopped responding to his cell number - he'd call, got into voice mail, then I'd call, and it was picked up right away. This was a regular occurrence for the last month and half before them giving up and offered a refund.

So to sum it up - honest, hard working plumbers and workers who did their best with the time and resources they had, but the management was rife with errors and obvious miscommunication, if not outright intentional neglect.

Lauren C.

We were quoted roughly $16000 for a reroute of our plumbing after they told us our pipes were cracked as seen on their camera. This number was absolutely earth shattering. We decided to get another opinion, and this new plumber said they had no idea how a crack could even be identified on a camera. He suggested a jetting of the pipes, and sure enough, the 42 years of gunk was the issue. We ended up paying a whopping $350 and now have good as new pipes. I am horrified to think we almost completely depleted our savings account to be completely scammed by RC Pros.

Wendie A.

Mario was very patient, respectful and explained in detail what the issue was. Him and his crew showed up on time and did an amazing job, i Highly recommend! Thanks again!

Chad M.

I have used this company two times this year. Their standard Mo is to come out and diagnose the issue. Once you have agreed and they have started the repair, they "discover" additional issues and you then have to agree to pay double, or triple the original quote. On the second repair, the plumber came out and quoted the repair. He told me that they would have to demo part of the wall and floor, but not to worry "we will clean that up and fix it". Well after the repairs )which took weeks, not days as quoted, the plumber disappeared. I called Irene, the office manager numerous times. Irene continually lied, stating "we do not do repairs to the walls damaged, that is your responsibility". She refused to stand behind the words and promises of their employee, after I have spent more than $20000 with them in the last year (all a rip-off, in my opinion). The owner, Dan Jordan, refuses to return my calls even though we had numerous conversations when the initial repair was being made. Highly unprofessional and bordering on the edge of a criminal organization. VERY DISHONEST and WILL NOT FOLLOW THROUGH!! RUN FROM THIS COMPANY!

Greg H.

Only because you can't give zero stars! I wish I'd read the reviews before calling this company in response to their coupon in the AdPack. Thought I was getting a drain cleaning for $69 and a free camera check of the line. No, to pull a toilet and do a camera check - since this wasn't the MAIN line - cost $447.00. They also missed their first two appointment and were late for the 3rd - which I only kept because my wife had already paid them for work they hadn't yet done. Run away from this company as fast as you can.

Greg W.

This was the worst plumbing experience ever. All I needed was a simple shut off valve replaced and the tech tried to up sale me for $2400 in additional work that was unnecessary. They charged me a $149 trip charge after I refused the work. I tried to get the matter resolved by phone and email but to date have not received a response. I would not recommend this company for any work. They are just a rip off. I would give them a negative if that was an option.

Mangesh K.

Worst company ever to work with. Extreme price gouging during the Texas winter storm and you will feel they are taking advantage of you. They mentioned they will be coming in the next 48 hours to look into a pipe damage. Then suddenly show up 3-4 hours later and charge me 349 dollars only for the trip. Extreme pressure to give your credit card before they set a foot in the house. The person who came to check out for the leaks didnt do anything worthwhile as the water was already stopped last night and tried to sell everything apart from fixing the main problem. In either case charging 349 dollar during a winter storm when it was not even an emergency shows that they were only into Fraud. I would not recommend at all.

Patrick S.

Incredibly fast and professional service. Audi was very knowledgeable and easily fixed my problems. 10/10 would recommend!

Carol V.

Plumber Dan Jordan is a scam artist and a fraud. July 23, 2020, he came out for a routine drain cleaning and said I needed to replace the broken sewer pipe underneath my house at a cost of $18,000. He immediately started spraying white paint all over my ivy and pavers. When I called him to complain about the damage to my landscaping, he got really snarky and condescending, so I hung up.

All I really needed was a competent and honest plumber to clean the kitchen drain. Drain is clear and plumbing is fine!

I see that he tried the same SCAM on Shantel M. June 19, 2020. I wish I had read her review before calling the crooks at RC Pros.