RBS Mechanical and Handyman Service

Garrett B.

RBS was hired to remove and install a new sump pump system in a home. Rob had said that he was a master plumber and had been doing it for years. He said that he could have the project done in about an hour since it was a total rip out and replace. On the day of the job, he showed up 45 minutes late. He and his assistant looked to be about done, and I had somewhere to be so I paid him the agreed upon sum of $1100, with a tip for his willingness to take the job short notice and said I'd be back in an hour to check out the finished product. I returned and got a call that the job had not been completed, there was an issue with the primary pump and he needed to come back the next day to finish it up. The next day he spent 2 hours with it and still couldn't get it to work correctly and would need to come back on day 3. On day 3, he was not there, but some of his employees were there and they resolved that the pump itself was broken and would need replaced. Rob admitted that it had sucked up some gravel and that it was his fault it wasn't working. They would need to come back on day 4 to replace the primary pump. On day 4, again, Rob was not present and his crew attempted to replace the primary pump with an inferior pump that wasn't a like for like replacement. His employees stated the job was done and we went down to look at the finished product. On the surface the job looked complete, but it was very sloppy. After his crew left, piping disconnected and sprayed water in the basement. His employees again returned and worked until they said the job was done. I took their word for it and a few minutes later, again returned to the pump to check their work. Something was clearly not working correctly as water in the pit was not being removed correctly, the backup pump was working near constantly as well. I called Rob and sent multiple videos of the backup pump running regularly, and the primary pump not functioning. At no point did this ""Master Plumber"" actually come to the home to check the work of his employees. Instead I was told that 'his people said it was working when they left' and then he stopped responding to me. He blocked my number and refused my text messages. I was forced to call another contractor to completely redo the entire job at a cost of $3200. The plumber for Arlinghaus stated that the primary sump pump had come totally disconnected from the pipe and was non-functional. During installation they had broken the pipe that attached to the pump and tried to use a non-plumbing adhesive to glue the two parts together. The wiring for the backup battery had not been done correctly and that the battery probably would have failed under different conditions because of that. The contractor said the entire job looked like it had been completed by amateurs and that even a journeyman plumber would have done things differently. There was never any other follow up or contact from RBS and Rob. The job that supposedly would only take an hour of time went over 4 days, cost me over 12 hours of personal time to handle, saw the contractor block and refuse all further communication and failed to even sign off or even inspect the work of his crew. He refused to believe a homeowner who was not satisfied with clearly defective work and offered no recompense for the failure of his company to install the product correctly. I would never recommend anyone to hire this company. Rob may talk a good game, but he oversells his product, doesn't stand behind his work, and will cut off communication with you if things become difficult for him. Totally unprofessional and unacceptable for a contractor who says they specialize in plumbing.

Abbie L.

They provided electrical, plumbing and trim carpentry services in my home and did a fantastic job. The process for getting a quote and providing the work was timely. The workers were very respectful. I am already thinking about our next home improvement projects and I know just who we will call!

Nicki K.

Beware. I called this company and spoke to Rob about a few small things I needed to have done. He was very nice until I asked about how much would I pay for the first hour, a perfectly appropriate question for someone on a fixed income. That's when he decided to bow out of even doing business with me and said ""we'll figure something out and I'll call you in a little while"".
He never called back.
So, what kind of a company is turned off at being asked what it would cost me for the first hour?
After this, I question that the good reviews are from actual customers.

Julie F.

had Rob go out to a property i own. i spoke with him at 9:30 this am about a sewer smell. i thought i might need to have the main sewer line snaked. rob went to the property and just informed ne it was a dry pea-trap. didnt try and sell me something i didnt need. He changed furnance filters and looked at my expansion tank. Fabulous service and he is my new GO TO service company!!!! Couldnt be happier

Joseph B.

Highly recommended! Quick response, clear communication, showed up on time, very polite and helpful. Rob will also give you a detailed explanation (if you'd like) so you can decide if you want to try to do some simple things on your own, rather than have him add it to your bill. Reasonably priced and great work on multiple projects. Give him a call!

Mary W.

The guys at RBS did a great job installing new ceiling fans, bathroom exhaust fan and window blinds in my home. They are very friendly, experienced and hauled away old fans and blinds. I would use them again and recommend them highly.

Zella C.

Rob came out to do a walk thru with me, looking at the various things I need done around my house. He was friendly, professional, and his knowledge and experience were appreciated! He put together a plan of action, and left with me peace, knowing the job will be done well and with integrity. I look forward to the upgrades and repairs and will gladly recommend him to anyone in need of handyman services!

Nate A.

I work with contractors for my job on a daily basis. It was soooo refreshing to see how RBS conducted business. Great people. Great hearts. And cared about a job done right. Thank you

Ron E. L.

Kitchen Sink drain, pipes, and garbage disposal.
RBS Mechanical did a great job, very knowledgeable, and cost efficient. Their customer service is top notch!
Please give them a call when you need a contractor for your upcoming home projects!

Karen G.

Joys of home owning. Had RBS come out for plumbing this time. Not sure why my first review was not recommended for the electrical work I had done.
My main valve into the house was badly corroded. Rob put in a new valve and a PRV.
Work done quickly and very reasonable.
Once again I can't say enough good things and highly recommend !!