Razor Rooter

Erich H.

Plumber ran auger and told me that the main sewer line was broken so he couldn't clear it. So, I called a company called The Bearded Plumber to come out and dig up the sewer line to replace. He was nice enough to run the camera down the drain to make sure it was really a broken pipe. It was not a broken pipe and so he ran the auger and cleared it no problem. I asked Razor Rooter if they'd refund my fee since they were wrong and didn't clear my drain and they said ""no."" So I paid them but I won't use them again for my 60+ rental houses.

Razor Rooter also busted out a bathtub drain at another rental house I own. I think they used to be a good company but as of recently, I have not been happy.

Jenifer H.

Our kitchen sink quit draining on a Sunday morning. Beginning Monday I began looking for a plumber after all my attempts to fix it failed. After calling two other companies and having them call and want to reschedule for the next day at the time they were supposed to be at my house, I called Razor Rooter. They showed up on time, were quick, clean, courteous, helped me understand what happened, why it happened, and how to prevent it from happening again. From now on, they will be the only ones I call!

Laura M.

Justin was awesome. I called mid afternoon today...he came about 6:30, no extra fee for after hours since I called during day. $126 dollars to snake my kitchen sink that was backing up into bathroom sink. Plus he found a ring I needed under bathroom sink and added that for free...and wondered why my toilet was running, so he opens tank and bent the metal arm in place. $10 bucks off for having the magnet. He explained everything he was doing and was nice and neat. Thanks!

Buddy B.

Josh was a fantastic serviceman and showed attention to detail, cleaning up beyond our expectations after clearing our clogged (and disgusting) kitchen sink drain. We couldn't be happier with the service we received. Thank You!!

B B.

Sump pump installed by Razor Rooter does not work. They will not even schedule an appointment to look at it for three weeks.

Jennifer L.

I have lots of rental properties & razor rooter has damaged more then one by incompetence. One Saturday I called in a service call and apparently they don't staff plumbers on the weekend so the entire hardwood floor was ruined costing me $1300. Additionally I had a unit they serviced & damaged my counter tops - carpet & left a mess for my tenants ... $1000 worth of damage to my unit and didn't properly fix this issue & we've been arguing over a $500 bill for months now as they feel they are somehow entitled even though damage was done & work not complete. NEVER USE THIS COMPANY! The owner Mark was also very derogatory to me on the phone and hung up. None of my issues were resolved and I ended up hiring to have issues fixed they created. They were so bad my tenants did not even want them back in the property.

George H.

Search for this name on Yelp and see my long review
Do that before you call the ""classic"" name firms
No I'm not in any way associated with them

Barbara K.

Wow! I love this company! I had standing water in my kitchen and couldn't find the source. It took this fabulous and friendly company 10 minutes to arrive with a very competent serviceman.
My problem was diagnosed, treated and solved within an hour. Plus the price was right!
Will use forever!

Brent W.

Charged just about $130 and several others quoted higher. I called them on today's date and they came out the same day. They were fast and respectful!! Had the issue fixed in about 15 minutes. They also cleaned up any mess they made. I'm extremely happy with Razor Rooter. I hope I never need them again, but I'd give them business again if I did.

Joshua S.

If you ever need plumbing work done, DO NOT use Razor Rooter. Earlier this year my wife and I were having trouble with our KC home's sewer system backing up into the basement. We asked Razor Rooter to come check out the problem and see if they could fix it. They sent a technician, who snaked the drain and then left. All was well for about two weeks, but then the sewer drain started backing up into the basement again. We called them again, and they sent another technician to come out and snake the drain again. This time, it was just a few hours before the drain was backing up yet again. We called and had the same technician come back a third time. He snaked the drain and left; a few days later the sewer was backed up yet again.

We called multiple times to speak to a manager, but each time the owner just so happened to be ""out of the office"" and ""unable to take our call."" So we contacted a different company; they promptly sent out a technician who quickly and accurately diagnosed the real problem with why our system had been backing up in the first place (something Razor Rooter neglected to tell us). Within a matter of days the other company had repaired our system, and we've had no other problems since then. My wife called Razor Rooter and asked for our money back.

Weeks later we received a letter from Razor Rooter's owner--riddled with spelling errors--claiming that because we had gone with a different company rather than continue to do business with Razor Rooter while their job with us was under warranty, they ""did not believe"" we were not entitled to a refund, and that therefore we would not be getting our money back. How many chances should a company receive before the customer is within their right to ask for their money back? Obviously three failed attempts were not enough to warrant a refund--perhaps four would have done the trick? Five?

Furious, I called the company's office as soon as I read the letter. When someone finally answered my call, the first thing I heard on the other end of the line was the accusation, ""You brown-noser!""

It took me off guard. ""Excuse me?"" I asked.

""You dirty brown-noser!""

I paused and thought for a second, confused. ""Could I speak to your manager, please?"" I asked. The administrator on the other end of the line quickly realized what had happened--she had mistaken me for one of their technicians with whom she apparently had a running joke. I was not amused. She told me that the owner was--surprise, surprise!--out of the office and unable to take our call. I vented my frustration for at least five minutes before hanging up.

Our last-ditch effort was to report them to the Better Business Bureau, but because it boiled down to a ""he said/she said"" situation, the BBB was unable to do anything. So this is our last recourse: utilizing social media to let everyone to what a horrible company Razor Rooter is, how they swindled us out of our money, and how consistently unprofessional their handling of the situation has been. If you want a quality plumbing company that offers timely and courteous customer service, DO NOT call Razor Rooter.