Rays Plumbing Service

Tyler P.

These guys were great. They showed up on sunday me calling the same day and got my water heater back up and running. Also very informational about the Issues I was having. Honest and polite. I gave 4 stars because I felt the cost was a bit more than I expected. It was 250 for the after hours/weekend visit and that seemed reasonable. But then it was 250 to replace two supply lines to my water heater. If I had dOne it it would have been 500 (approx 250 each) to replace the holding tank and a bad shutoff valve. To me tHat seemed like too much. So we just replAced the supply lines and decided to wait on the other things since we plan to replace the water heater entirely soon. Also was quoted ballpark 4500-6000 for a tankless water heater including electrical which was also more than I expected. Perhaps my expectations were wrong for the cost of plumbing work ?? Either way these guys will do high quality work and will be polite and honest. Thanks!

Karen K.

My husband and I woke up to our water heater flooding our garage at 4AM one Monday. He had to go to work so I had to take care of calling the plumber. We have used Ray's Plumbing in the past and been extremely satisfied. Matt came out and determined that the control panel was broke. The water heater was 8 years old so we decided rather than get a new control panel, just get a new water heater. Matt was wonderful. He is very knowledgeable, polite and courteous. I always ask a lot of questions and he answered them for me. When the inspector came out to inspect the water heater he said that our water pressure was too high so I called Ray's again and Matt (and his assistant Megan) came out and installed a water pressure reducing valve. Again I had questions which he answered very thoroughly. We signed up the for maintenance program and Matt was very thorough in checking out all our plumbing (our house is 26 years old). There are a few things that we are having Matt and Megan return to fix for us because they need replacing. Matt and Megan were very pleasant to work with and did an awesome job!. Matt is fantastic! I have reviewed Ray's Plumbing before (with a 5 star review) but felt I needed to leave another review because their service is so great. Very nice company and very nice people to work with. Highly recommend them for anyone needing plumbing services.

John F.

Hello! We contracted Ray's for the plumbing install, rough and finish, at our new restaurant in Uptown Vancouver, and they did an AMAZING job! They were knowledgeable, efficient, responsive, easy to work with, and were masters at problem-solving outside the box whenever necessary.

Thank you, Ray's!!

Joshua A.

I called Ray's last month to schedule a sewer scope (aka sewer lateral inspection). They were able to get me in day after I called. I inquired about price and was told it would be $150 or $175 (I forgot which) and ""ya, that's about it."" I was in a crunch, competitors charge between $100 and $150 so I figured why not.

Tech got to the house we were inspecting on time. He was polite and professional. Showed him to the clean out and he pulled out his machine. He then pulled out his iPad and said ok, the service call will be $150/$175 and to scope the drain it would be another $445. I told him that wasn't what I was told on the phone. I asked him to honor the price and he wasn't able to. Basically, I ended up turning him away.

The owner did contact me afterwards and asked where the miscommunication was. I explained the whole situation. He responded by saying the $150/$175 was to get them on site and then they would quote for the job from there. Why wasn't I told this on the phone? Also, this is a standard inspection with an easily accessible point to the lateral. He also stated because they were in WA that once they crossed the bridge their prices went up. Anyways, no apology, just curious why I turned his guy away.

Ended up going with another company here in Portland, they were able to make it out next day, and showed up and scoped the line for $125.

R C.

Called around to find a plumber for an urgent service when our water heater went out suddenly. Not only did they return my call within 15 minutes, they were able to rearrange the technicians schedule to fit us in.

The technician was very informative and professional. He even contacted the manufacturer to check on the warranty and the parts were covered.

What fantastic service! Honestly, I was expecting to have a hefty bill and hoped it wouldn't break the bank especially with it being urgent, but they were very reasonably priced and well under what I was expecting.

Misha P.

I just purchased a new house and had a dishwasher installed. When they installed it I noticed that the garbage disposal wouldn't work. I called and spoke to the office, and scheduled an appointment. Matt came over and was amazing!! He was able to fix my garbage disposal, and get it up and running. He was prompt polite, and professional. I would call Rays for any plumbing needs I have.

Elisheia P.

I called Ray's plumbing for a drainage issue. Our upstairs toilet seal had not been installed properly and was causing a leak into our bathroom and down through the floor to the light fixture below. We knew what the problem was, it was pretty easy to figure out. We called around for plumbers and Ray's was able to come out on the same day. Kudos for that. However, I was informed that it would be $86 for them to just come out. If any work was completed it would be extra. I bit the bullet figuring we should make sure there were no other issues like a cracked toilet, leaky valve, or cracked piping. The guy came out as promised. Here is where things got iffy. He made me sign something right away promising to pay the $86 (+$10 tax). I had a check ready and wasn't thrilled about this, but I guess companies need to cover themselves. So, next he looked at the toilet, repeated the steps that I told him we had already taken. He started to question how much money we had budgeted for plumbing, flipping through his sales book. He asked if we had other companies working on our plumbing issues. Basically, he wanted to know if he was in the clear to charge me ridiculous amounts for things I didn't need. I had to redirect him to the issue. He then said, ""yes, it looks like it is probably the seal."" Uh, no kidding. I asked if he was going to take off the toilet to look and he skirted around the idea. I finally had to tell him that I could have done what he did, in fact, we had. I needed a professional opinion about the rest of it also. I asked him to remove the toilet and look for any other issues. He reluctantly did so, well partially. He tilted the toilet to the side and said he didn't see any cracks. He didn't look into the drain, didn't look at the valve, or do anything else.

I feel like I was charged $96 for someone to come out, do nothing, and try to see if they could con me into spending more money. The only reason I gave them one star is because they were on time and came same day. I would not recommend this company to anyone. I will never use them again.

Dean S.

Very professional and prompt service. Had a water leak issue on a Sunday. Came out in just a few hours and capped it. Fixed it the rest of the way the next day. Very good company! No hesitations recommending them.

Darren C.

Who needs plumbing service in the middle of the night at the drop of a hat? I never thought I would, but when I did Ray's was the easiest to get a hold of and buy far the most responsive. Matt picked up the phone, fielded questions well, and got ready to head out promptly. He worked with my landlord directly and was well equipped with what he needed to take credit card payment. He communicated well and did great work, very professionally and efficiently. They fit the bill for my highest expectations, very glad they are around. I'll be using them in the future and highly recommend their services. Thank you Ray's!

Mary D.

Ray's Plumbing is an exceptional company and Ronald is The Best. Found them thru a Google search. They were easy to contact and schedule. Ronald fixed three kitchen plumbing issues that a previous company was unable to diagnose. He recommended an ""in the future"" update but did not push to do it now. Very personable and did just the right amount of explaining the situation and what he was doing. Price was reasonable. I am more than pleased and would highly recommend them. If available, I would give them ten stars.