Ray's Plumbing & Heating

Sandra K.

Had an appointment for someone to check and clean my furnace the day after thanksgiving November 26 left work early they never showed up and never called and I waited all afternoon, dont know what happened I used them before for the furnace and for plumbing always kept the appointment and did good work very disappointed this time around, even confirmed the appointment ahead of time to make sure it was still on but they were a no show

Anna R.

They came out for an emergency water leak under the sink In 1 1/2 hrs. So grateful to Carol for her quick scheduling & responsive attitude. plumber Louie was professional, quick & replaced the valves causing the leaks. He explained what he did, how to use new valves(unlike what we had). Grateful to Ray's for their efficient employees & great job!
Anna

Dave C.

Thie people are great,honest,caring,do a excellent job.I have used them for over 25 years,highly recommed.

Debbie H.

We have been using them for years as well as my Mom. Very fair, honest and efficient. A little longer response time than usual lately but very happy with their work.

Rick A.

Used this company for years, always had them out twice a year for maintenance in the spring/air conditioner and fall/ furnace. A month after my spring maintenance, the air conditioner broke, they charged me full price to fix the problem... strike one. I then tried to use them to install a garbage disposal, I was told they would call me the next day at 7:30 am to tell me when they would be out, no call and no show, I called them asking when and where they were, received their answering service who told me I should expect a call ASAP..... waiting still strike two.... there will be NO strike three, I guess they don't need the business

Jane C.

A big Thank You for the amazing job on our entire house repiping. Our house is old and had galvanized pipes, the team was extremely organized, fast, clean, and professional. A special shout out to Tim and Kim. We are profoundly grateful for all you did, we have a large family and your phone number will be given to all the family and friends. God Bless you all!!!!
Jane from Lombard

Kathleen T.

Never again. We needed a new hot water tank and called Rays. After a couple of days we started to smell gas and needed to call the Gas Company. This is what they found.

1. Gas company found a loose fitting from where the new hot water tank was installed and commented that those fittings should have been replaced.

2. The Gas company found that the exhaust flue pipe was not at the correct angle and had to be corrected at homeowners expense.

3. Installer needed to remove duct work from the humidifier to make room for new tank. Upon completion installer pushed duct work back in place and did not bother to retape it.

When the Gas company representative entered our home he said the smell was strong. Thank God we were home and not out of town. I shudder to think what the outcome could have been. Perhaps some of your installers need more training. No excuse for this.

P. S.

We have a ranch house on a slab. Back in July we started noticing water down the vent in the bathroom. We had another plumbing company out who told us it was just ground water; we asked the opinion of those in our village's building department who also told us it was just ground water. We were really skeptical because there was no water in any of our other vents and the ground water never evaporated - it was there 24/7. We called Ray's and they sent out their technician Mike. He was absolutely wonderful! He told us there was a leak under the bathtub drain, fixed it and the problem disappeared. Mike was friendly, professional, and very very thorough. We will not hesitate to call Ray's with any plumbing issues we may have in the future.

Kyle J.

$290.00 for a new igniter. C'mon!

I am okay with the labor charge being time and half ($125.00) since it was a Sunday and the guy was upfront about that overtime charge on the phone.. But to charge $170.00 for the part that was seriously only $14.00 is ridiculous

I saw the guy put it in the part and i am pretty sure it was this part here (link below) that costs $14.00 online. The thing that is really irritating is that it is the CHEAPEST igniter available. If you are going to charge 1200 % mark up on a part at least give me the good one. this was a generic part that did not even fit my system without needing to modify it and break off a small piece to make it fit. Pretty piss poor business practice if you ask me.

https://jet.com/product/detail/9df91585e5484c989f7241eabef9752e?jcmp=pla:ggl:badnj_home_garden_a3:badnj_home_garden_a3:na:na:na:na:na:2&code=PLA15&k_clickid=4b0bdcc8-bda6-4e77-9a3a-5c88f53cacef&abkId=403-887639&gclid=Cj0KEQiAlae1BRCU2qaz2__t9IIBEiQAKRGDVSr94oshjXTDt5KBcPgNO_x1VaSMGW94-zw_nXdKG1saAhpa8P8HAQ

Anyway. I hope this helps if you are in need of HVAC assistance

Seth M.

I feel like I was basically robbed of 100 dollars. Ray's plumbing came out through our insurance company to assess some water damage inside our home(we had to pay the $100 service fee). The problem was misdiagnosed, not fixed, and we were told we had other problems which turned out to be completely false. Ray's spent 15 minutes in my home, grabbed up his $100, and left doing more damage than good.