Rayco Plumbing

Tracy H.

Rayco was able to squeeze us in today, we had a leak under our kitchen sink. Cyrus showed up after contacting me a couple of times on the phone to give me approximate arrival times. Cyrus was extremely courteous and professional, he fixed our issue very quickly and we will be sending all of our plumbing business to Rayco from this point forward. They turned a stressful situation into painless in no time. Very Thankful for their services

Kawena L.

Had an issue with our main line being backed up. Gary was quick to answer and able to dispatch his worker for same day job. Cyrus was very professional, and helped unclogged our line. The previous plumber we hired did a horrible job and put in less effort than Cyrus. Our issue will require a bigger job, but I have no problem working with Rayco Plumbing for the additional work. Mahalo to Gary and his awesome team!! Update almost a year later 02/27/2020 This morning we experienced the same issue with our main line. I contacted Gary early this morning and he was able to have Cyrus come back out. Same quick response and professional work. We plan on finally scheduling the walk through to run a new line. Mahalo mahalo Gary and Cyrus for coming through yet again! You guys are the best!!

Allen G.

They replaced three shower valves in the house...Very responsive, fast, and locally owned. They took the time to explain everything I asked and even fixed my running toilet while they were there. Would definitely be using them again for all my plumbing needs.

Kunio K.

Our toilet was whistling and continuing to run. Thus, we were wasting a lot of water. I called Rayco Plumbing and was pleasantly surprised that they were able to come on the same day and fix the problem. I would definitely use Rayco Plumbing again and refer my family and friends Rayco.

Bruce Y.

We have used Rayco Plumbing twice now for issues at the parents house. In both cases, when I called to make an appointment, Gary called me back within minutes and was super nice about diagnosing the issues over the phone with me and then scheduling someone to come out at a convenient time. The first time was for a plugged sewer line that had the bathrooms in the house backing up, so it was kind of an emergency. Called late morning and Cyrus came out that afternoon and cleared it all the way out to the street for us. He was extremely courteous and professional and he made sure that everything was working perfectly for us before wrapping up. Second time was for a laundry sink that was plugged somewhere far down the line. This sink had not been draining very well for some time, but it was finally completely plugged. Cyrus figured out where the blockage was and had it working perfectly once again. Rayco is our top choice from now on because they clearly got the job done right for us (at a reasonable price), and we really appreciated their excellent customer service.

L C.

I noticed a leak in my front yard. I called a couple Plumbing companies, where Gary (Owner) was the first out of them all to call back. He made it a priority to make it out to my home to give me an estimate the same day (even tho it was a Friday, he made it a point to fit me in before he ended his day). He is knowledgeable, friendly and had great communication. I received the estimate via e-mail later that afternoon. I needed to cut down a tree and get the stump and roots removed. He referred me to a company and they both came out on Monday and fixed everything. They communicated with each other and I didn't have to worry about a thing. Brandon and Cyrus did a great job. I know it was a messy job, not only did they fix the broken pipe, but they cleaned up well and I didn't have to WORRY OR STRESS at all. For that alone I'd recommend Gary and his crew. It's nice to know there are honest, loyal local businesses with integrity on the island. Call Rayco for your plumbing needs!

Will M.

Gary was very responsive after we called and diagnosed our problem in no time. Great experience with this company and highly recommend them! Will M.

Sean J.

UPDATE 2/18/2019: Gary tried to bully me - HA! He asked me to call him through Yelp. He first tried to convince me that we did not have all the facts, and even claimed that they went back several times at no cost, when they only went back once and flushed a few buckets of water down and disappeared. When I asked him why after taking $5000 from my in-laws and the sewer backflowed again within days, he did not have the decency to use his camera to figure out where the real problem was and then clear the drain like the other company easily did later (instead he told my in-laws that they had to do a bigger job), with no answer he said: ""You obviously have no clue about what you're talking about, let's just handle this in court ok?"" and hung up. WHAT? Note that I never mentioned about legal action in the conversation (yet!), and he brought this up trying to intimidate me. Sure! Junvenile! My lawyer will be very glad to give him a lesson and claim all the costs. Wonder how many dissatisfied customers that they've bullied. ------- I'm writing this so that others especially the elderly would not fall prey to Rayco's unethical practice again. If you wonder why they claimed to have been in business for 30 years and only have 16 reviews (watch out for new fake reviews!) -at least in my in-laws' case, they're elderly and did not dare to complain about them ""because everybody knows everybody in the island"", and they did not want to get into trouble for complaining. Well, not me. My father-in-law has been hospitalized for over 20 days now and still in the hospital because of what Rayco did, and I have record of the phone calls from my mother-in-law that they ignored. Two plumbers after them confirmed that their work was not needed and did not fix the problem, and I have dated video recording of the clog sewer a couple of weeks after their $4500 ""repair work"". If Rayco has an issue with my review here, feel free to message me directly. But I'll for sure pursue this through the Contractors' Board, BBB, as well as other legal venue if my in-laws are contacted and/or harassed due to this. NOW FOR WHAT RAYCO DID TO MY ELDERLY IN-LAWS: My in-laws initially hired them to clear a sewer drain blockage about a month ago. They charged my in-laws over $350 to supposedly clear out the drain, and then another about $4500 to supposedly repair/replace the problem pipes. The day that Gary the owner came in to ask for the final payment immediately after the job, he hinted to my in-laws that they probably needed to do another even bigger repair job to truly fix the problem, which left my in-laws confused. He took the money and left the old pipes at the house, when they're supposed to remove them per their quote. Several days later the toilet backflowed with toilet/fecal sewer water. It went all the way into their master bedroom carpet, and my elderly in-laws had to frantically clean up the mess. When my in-laws called Rayco about the problem, they sent someone to come flushed 5 buckets of water down the toilet to ""fix"" the problem. It back-flowed again a couple of days later, and Gary suggested that they had to do the bigger repair job that he proposed earlier. When my in-laws argued that they're supposed to provide the warranty for the repair, Gary said that if they could prove that it's ""his pipes"" that caused the problem, then he'd gladly come back to fix it. Really? He charged $350 to clean out the blockage and $4500 to ""repair the sewer problem"", and it backed flow within days and that's not his problem? When my in-laws declined to do the ""bigger job"" immediately, Gary stopped responding to them. He basically abandoned them with a non-functioning plumbing system, perhaps as a way to force them to do the bigger job. My father-in-law got pneumonia possibly from the foul water smell and all the stress a couple of days after frantically cleaning up the fecal backflow, and had to be ambulanced to ER. Since my father-in-law has been in the hospital, I called two plumbing companies with HIGH number of good yelp reviews. The first one came and assessed that the so called ""repair job"" (the $4500 one) was not necessary (and obviously did not fix the problem) as the problem was further down. Since they did not have the right camera with them, I called the 2nd plumbing company and they camera-traced and videotaped the location of the blockage, and cleared the clog for less than the $350 that Rayco charged to do just the clear out without the video camera service (which did NOT fix the blockage). And my in-laws have no sewer problem since. Like I said, I have all the records of the whole situation and unlike my in-laws, I happen to have a family retained lawyer and am fully prepared to deal with them if I have to. I'm doing this without my in-laws' knowledge as I don't want anybody else to have to go through what my wife (who just came back from Hawaii to deal with this) and her family have gone through.

Danielle H.

Called in because my 2nd shower would only spew out lava temperature water. They were able to come out the very next day and fix the issue quickly. Everyone was friendly and professional. I would defiantly recommend them if you have any plumbing needs .

Lyra A.

I was referred to Rayco Plumbing by Hirayama Plumbing (another 5-star plumber IMO) because Rayco deals with sewers. My sewer backed up my toilet and my shower drain at 11PM the night before water seeping from behind the toilet, towels laid out everywhere to keep the damage to a minimum; just so very exhausting and stressful. From the minute I called Rayco Plumbing, they were nothing but professional and courteous and responsive. Gary does everything electronically and he informed me their show up window is within 1-2 hours, unlike some cable companies that say they'll show up between 8am and 5pm. He called me back in less than an hour to let me know he dispatched Cyrus to my location. Cyrus is very professional and knowledgeable. I don't want to publish their starting rate but it is not unreasonable to me. After snaking our main line, he then proceeded to clean up with Simple Green! I think he left the bathroom cleaner than he started with! Payment is convenient - remember everything electronic? I appreciate how technology makes everything so easy. I'm happy to have two good plumbers in my back pocket. You will be, too.