Ray the Plumber

Mike G.

I would leave zero stars if I could.
Ray was recommended to install a whole house water system by the company who sold it to us. In good faith, my wife called Ray to get an estimate. Unbeknownst to me, Ray charged my wife $75 (69 +tax) as a ""service fee"" to give us an estimate. I spoke to Megan at their office and she was quite uneducated as to why someone would be upset for having to pay for an estimate. The company policy is that if you hire them at their exorbitant prices, they'll credit you the $75 toward the price if the job. This seems to be a shady practice in my opinion.
I have several other plumbers in my area who will give me free estimates and do quality work for a lower rate.

Mike M.

Quoted a job for me - $1500 MORE than next closest bid. Advised that I needed much more work than the contractor that eventually did the work. Stay away from these guys. They seem very nice - but they are sharks ready to take advantage of the consumer.

Janice M.

Our main water pipe rotted (original in home since 1952). My son called Ray the Plumber, they came right away the next morning. We got our quote and they cane on time early the next morning and did an awesome job. We even got a senior citizen discount! Very professional, neat and cordial. I recommend them to anyone in need of their services, very happy.

Carol P.

I always call Ray the Plumber for all of our offices when needed. I am never disappointed. They are always professional and reliable.

Bob G.

From a service standpoint I can't ask for anything better.
The plumber was 100% professional! Every service Pro who walks into someone's home should have to take a lesson from how ""Ray"" conducts themselves! The homeowner should feel as if the job was fixed and you had no idea anyone came in your home! That's Ray the Plumber. They lay a mat out upon entrance and wear booties as if they were walking into a surgical procedure!
Everything installed and fixed within an hour and I had same day service! Spectacular!
The only drawback is you pay for professionalism!
$399. Plus tax for 1 hours work. ( no parts) Needless to say I paid the bill as I had the right not too.and find someone else! I would have shopped around but beggars can't have the time to be choosers two days before Thanksgiving! Very happy but it ain't cheap!

Keith W.

. I would give a minus 5 rating if it was allowed.It is well known in the industry, plumbing supply sores and locals that this is the most crooked, bad news and nefarious plumbers. They are set up to story-tell and steal. In Bay Shore, they not only lied, charged me up the gazoo and then barely make my heater run, they induced a leak over time, disregarded my proofs ands pics, and forced me to find out from my HS plumber friend what htey caused, denied at had me fix after hundreds of dollars. I had to self learn and fix it myself. They give you the honest and convincing sales pitch and then play dumb when it is broken. Buyer beware! Caveat emptor!!!!!!!!!!!!!!!!!!!!!!!!!!!

Keith
Do not become a victim or sucked in by well-painted trucks and lines of convincing crap fed to know by the estimators.!

Connie M.

They charge $69.95 plus tax (I gave him cash which he dropped outside my house) just to come look tell you what they think is wrong and then give you an estimate.
My issue was a leak from the upstairs tub and I needed a new spout. After the price they gave me of over $900. I called a friend to look. 1st he laughed at the price. Then he tighten the screw, we ran the water for 10 minutes no leak. The spout he found one for $7.99.
I was afraid to ask about the leaky toilet. So watched a HOW TO video. Installed a new toilet myself.
Try to do it yourself before calling anyone.

Carl B.

From the call to the install they were very professional. They gave me a time table and arrived on time even a bit early. Megan at the the call center was professional and easy to work with. The installer Conner was very professional kept his work area clean and did an exceptional job with the installation of a toilet and new water line. He inspected all the lines and systems before starting the work. He informed me of everything he was doing and did a great job.

J. N.

I can't even explain how thrilled I am with the work Ray the Plumber and his guys just did at my house, but I'll start here. I just bought a house and called Ray to do all the plumbing for the new kitchen and also move around some other things downstairs where the plumbing was. It was a TON of work, but he and his guys did it all so seamlessly, incredibly quick and beyond nicer from what I even imagined! They pointed out ways to make things neater, smarter and went over every detail with me to make sure it was exactly what I wanted. Dennis, Rob and Kenny were all so polite, incredibly professional, on time for both days of work and cleaned up every bit of the little mess made. They even fixed my garden hose line on the spot when I suddenly realized it wasn't working from previous owner. You never know what you're going to get with a contractor, but these guys truly left me speechless with what they did and how quick they did it. I've never experienced such incredible service from the first girl I spoke with on the phone to the office mgrs that called to check if I was satisfied, to the guys, etc.. Can't thank you enough RTP and will definitely refer you and use you for any future plumbing needed!!

Bruce Z.

Anthony was absolutely great, professional courteous, very good at what he does. He explained everything before doing the work . I would give Anthony a 5 star rating, the reason for me only giving 2 stars is the fact that the pricing for the job, which Anthony has nothing to do with, is very high, more than expected. I found this out after the fact, that the job he did is much higher than what the industry is charging. If ray the plumber would bring their prices back to what the going rate us, they would have better reviews. Great company, but paying double isn't fair. And I am comparing to some other big name plumbing companies, which unfortunately I might call in the future just because of how expensive ray is.