Ray May Plumbing

Cindy B.

I was double charged for a shower faucet cartridge. First off the cartridge was over priced, then I was charged twice for $32.69. I immediately called and made them aware, and they argued that they only charged me once. I explained to Sandy that the older man ran my card once as a debit and told me it didn't go through. I handed my card back and the other gentlemen told him to run it as a credit. When I got home checked my bank account and there was the $32.69 deducted twice. What ever happened to good customer service? Ray May's Sandy would rather pass me off as a
liar, then treat me as a customer should be treated. Shame on Ray May plumbing.

Janet D.

Never came back or called to finish job. Whole system backed up three days after putting new toilet in and telling me the pipes were clear.

Gary H.

I had a sewer line that needed attention. RayMay was unable to busy to get someone here for couple days. They called me back about 30 minutes later to tell me they found another plumber that could come the same day.

Dan D.

We had a leaking water pressure regulator, which started after having concrete work done. I had ordered the parts online from a big box store and was planning to rebuild the regulator myself. After waiting ten days for delivery, I finally called to check on the status. I kept getting a ""your delivery is being prepared"" message. It took three days to get through and they told me my delivery was being prepared.

At this point I called Ray May to see if they had the rebuild kit in stock. They didn't. He told me they don't stock them because the rebuild kits don't work very well. They replace them. I asked how long it would take if I hired them to do the work. He told me they could be over in two days. I logged back on to the big box store website and canceled the order.

Floyd from Ray May came over and changed out the regulator in about 25 minutes total. He was very professional and knowledgeable, not to mention friendly and jovial. It's funny when you watch the plumber do something, they make it look so easy. Next time I'll do it myself. Maybe not. We'll see.

Anyway, if you need plumbing work done, there is no reason to hire anyone besides Ray May. They've been in business forever and a day and all their employees are great. They know their business well and provide top notch service.

Darlene D.

We called to have a standard dishwasher installed from Ray May Plumbing. The worker took three hours to install and charged us $420.00. It took him three hours to install at $140 an hour (no job issues were noted on the invoice that would have made this job take so long). Ridiculous price and length of time for a dishwasher install from a licensed plumber. When I called management the next day to complain he said he'd get back to me when he spoke to the worker; never did! After this large expenditure, we'd researched the average plumbing labor which is 80$ an hour. Never again

Peggy M.

Have had nothing but great service. Showed them what I needed, he went behind the wall and was back in 2 seconds with the correct part. Another time I brought them a part that was no longer available. He made a phone call and had it made special. You can't get that kind of service just anywhere.

Gabe C.

Ray May Plumbing saved us. We had a sink picked out to match a toilet from a vendor we've been using for other things. They could get the toilet but then discovered the sink factory was closed due to covid. They could get us the sink but not the pedestal. We searched online multiple places and found nothing except from sketchy companies with terrible reviews. We called Ray May and others for the sink and pedestal. They were able to obtain it for us and got it in a day, and requested no money until it was at their shop. And the price was less than we were planning on getting it so their prices are likely very competitive.

Robert P.

Highly recommend them. They have always assisted me in selecting plumbing fixtures for many projects. The staff is very knowledgeable and friendly. They are very professional and always very timely when I have needed them. Very reasonable cost compared to some places. Highly recommend.

Jason F.

I have used Ray May Plumbing several times now and can't say enough good things. Steve in the office goes out of his way to be helpful, whether answering basic questions or finding something no other big box stores carry. Their technician Alex is professional, prompt and has always treated my house as if it was own. They are straight shooters with old school customer service you just don't find anymore. Absolutely can't go wrong with Ray May Plumbing!

James S.

Rude and unprofessional. Dealing with Ray May Plumbing today showed me just how poorly their customer service is and how greedy they are for every last dollar.