Ray Duncan Plumbing Today

Yunxi M.

Keep looking. I made an appointment to replace a faucet. It was the week before that the appointment was made for the next Wednesday - first thing in the morning. Wednesday the 21st came and by 11:15 am I called the office and the very pleasant lady told me my name was not even in the system. Some guy answered and took down all my info, but either dropped the ball or something. I called these guys because I saw their truck in my condo lot and have seen them several times before. I will find a Good company and refer them to the other 150 owners where I live.

Robert W.

Needed a new garbage disposer installed and called to get a quote. They do not give quotes over the phone so a technician came over and, after looking at his fancy ipad, quoted me 350.00 to install a garbage disposer and 550.00 if garbage disposer purchased. If this is not highway robbery, don't know what it is. Called Dunedin Plumbing and got the job done for 261.00 (including purchase of new unit). Still think that 261.00 is a lot of money but not as bad as 500.00???????? Moral of the story, Ray Duncan lost a returning customer for good.

Laura G.

Had them out to install a new Hot Water Heater. When they came I asked for an itemized list of what they were doing for $1200. They were confused. I said-like how did they come to that amount-how much is the Hot water Tank, the new Pan, the Alarm, - you said I needed a new shut-off - what is the cost of these? He said they """"don't do written"""". I asked how did you come to that amount for mine? He says that's """"what they always come to"""". I want to know prices.He told me MY tank came right from the SHOP-better than Loew's! Also $100 more than Loew's for same tank! The Alarm runs from $18-$24, he told me $48. So they were upset and called their Boss. I heard them say that """"the lady wants something in writing"""". He came in and scratched ..hotwater tank..alarm..few other things.. 2 works...permit...$1200. I said fine. I was OVERCHARGED! When they were finished they took off the $50 coupon they had on-line and told me I had a 6 year warranty.I paid on his phone or Tablet-signed my name. Asked my email address saying he would send receipt of payment to email address. He handed me a folder which I thought had all paperwork from today's work in it. I have Lupus and it was a LONG day. After they left I looked in Folder. There was NOTHING from today's work or about the warranty for Water heater. It was about something for an A/C contract maintenance program! So I waited a few days-nothing in my email. I hadn't heard from inspector either. I called Town of Dunedin to see if they even pulled a Permit. NOPE. The man at the Town Building Dept told me that """"they know better than this-they know they have to have the PERMIT BEFORE than can do the work"""". I called Ray Duncan Plumbing. I asked for a Receipt - a REAL receipt with their letter head, with the date, telling what was done, parts numbers, telling I have a Warranty on Water heater and I told her I spoke with Town of Dunedin and NO Permit was Pulled but I was charged for one. A Man from Ray Duncan (was told there is no longer a Ray Duncan that they just use the name??) called me. He said guess I wouldn't leave my email so they couldn't email receipt. NO..I gave my email. I want a paper with letter head showing everything done with serial numbers and prices with final cost, saying there is a 6 yr Warranty-not just that I paid. Then he said his man """"Forgot"""" the paperwork for Permit. How can that be? They do this for a living! I'm sorry I find this NOT HONEST. I won't be using them again.

Iris C.

Victoria was VERY helpful on the phone and got Daniel, a plumber over to us within two hours. We had a drain clog that he cleared out and checked at the clean out outside. Very knowledgeable. We caught a good break with a promotion that they are running $69 which includes once a year drain clog clean out and two toilet assembly replacements. Thank you Victoria for turning us on to your promotion!!

Samuel P.

I had a leak under my mobile home and called Ray Duncan Plumbing. They sent a tech who took over three hours to tell me he could not repair the problem. The end result was an invoice of over $300 and I still had a leak under my mobile home. I was upset and called the company, who told me that to properly repair the leak, they would have to completely re-plumb the entire mobile home at a cost of $2500. I then called a different company. They sent a tech who had the leak properly repaired in just over an hour at a cost of $150.

Frank P.

I had a plugged toilet sewer line on a Sunday morning. After calling several Yelp plumbers, I reached the one I wanted to use, but he was not available. He recommended Ray Duncan Plumbing. 30 minutes later they were here. Their plumber, Matt, was extremely knowledgable and professional. He had my drain unclogged in no time flat and gave me some tips to keep drains clear. The price was extremely fair for a Sunday call, $200, and I was happy to write the check! I have now found my plumber!! Thank you Ray Duncan Plumbing! I would highly recommend this company and would give them 20 stars if I could.

Vivian D.

Formally Ray Duncan plumbing and now Ray Duncan Plumbing Today. If I could give them a zero I would. We used them in the past and are being billed for work done in 2016. We have proof we paid and are now, after two years, receiving a final notice we didn't pay. They can't do plumbing and keep their bookkeeping straight. My guess is they are totally disorganized and feel as though they are trying to see if we will pay again and make some extra money. The first call I received asked if I would like to put the payment of over $2000 on my credit card. I have proof I paid in 2016 and have emailed to them. Problem finally resolved. Do not recommend.

Glen M.

Ray Duncan has sold his business and the new owners have a new business model...rip off the customer by paying their technicians a commission! I used Ray Duncan for 20 years but I will never call this company again! I needed a 5 year old water heater under warranty to be replace. When the technician came out he quoted me $400 more on his estimate than I wound up paying another company to do the same job! Really? Then he tried to talk me into replumbing the entire house for $6000 just because """"it is 40 years old and pipes might start leaking""""! Ridiculous! If you have """"fool"""" written on your face and like being ripped off call them or do your research and find another company to get the job done!

Ana V.

I have two sinks in my master bath, with each having a hot water handle and cold water handle. One sink developed a drip from the center faucet, and the other developed a leak at the base of the cold water handle. I attempted to fix them myself and was not successful. I called Ray Duncan Plumbing based completely on their recent television ads, which commit to complete satisfaction. A plumber came to my house, about 45 minutes past the two-hour window I was given. I had some parts, but apparently not all he needed. He came with no parts, although I told the scheduler I did not know if I had all of the parts - he came totally unprepared to repair my sinks. I had to make a trip to Home Depot to buy a part, only to get home and be told it wasn't needed. After completing repairs, my bill came to $362.64. The next day a new leak had developed at the base of cold water handle that had not leaked before. And, a leak developed at the base of the hot water handle of the other sink - that had never leaked before. When I called Ray Duncan Plumbing about one of the new leaks and to schedule another appointment, I told them I did not want to have to pay another penny and wanted the repairs made. A note was made of this demand, but when I got a second call I was told I could not be guaranteed there would be no additional charges. $362.64 should be more than enough to pay for minor repairs on two sinks. I cancelled the return service call. I will never use Ray Duncan Plumbing again. I will either fix them with a friend's help or call a better plumber.

Steven B.

Save a call to above. They sent a boy who was totally incompetent. Charged $400+ to not find out the problem.