Ray Blom Plumbing

Lorraine M.

Recently installed a new water heater in my home. Great service, very professional. I felt as if they really knew what they were doing!
I would definitely use Ray Blom Plumbing again!!!

Fred R.

I bought an AO Smith 50 gallon hot water heater about two months ago and during this period there has been an occasional loud single ""bang"" or explosion coming from the unit. I contacted AO Smith customer service and they referred me to Ray Blom as an authorized AO Smith repair facility and gave me a labor authorization number since the hot water heater was only 2 months old and was under warranty. Ray responded immediately and would have to order the replacement part which should take a day or so. I gave Ray the model number and serial number of the water heater.
When the replacement burner arrived, Trent, Ray's son, came to replace the defective burner unit. After disconnecting the pilot and gas lines from the burner unit to get accesses to the burner assembly, Trent noticed AO Smith had sent the wrong part. There are evidently two burner configurations; a short version and a long version. I decided to have AO Smith ship the correct burner unit UPS ground instead of next day air at a significant cost savings. The pilot and gas lines of the original unit were hooked up and Trent checked out its operation. Fortunately, there was an explosion again which confirmed the problem, but unfortunately, the ""bang"" or explosion happened when Trent's face was next to the gas control valve. Trent said this is not good and he would locate and drive to get the correct replacement burner unit and not have to wait for a UPS next day air or ground shipment. About two hours later Trent returned with the correct burner, installed it, checked out its operation and everything appeared to be working as it should be.
However, several days later a low frequency vibration occurred when the burner was ignited and it lasted about 40 seconds. It was a strong vibration. It sounded like a ship's fog horn. The low frequency vibration was recorded on a cell phone to document the vibration. We notified Ray Blom about the low frequency vibration problem, and after they spoke to AO Smith technical department, he ordered a replacement bracket to correct vibration. Trent came with an preformed aluminum bracket (1/2"" x 7"" long) sent from AO Smith and taped it in place to support the far end of the burner. Vibration problem appears to be fixed but there still is an occasional vibration lasting about 5 seconds. However, whether the bracket will remain taped for many years is questionable since the high heat from the burner may affect and degrade the adhesive on the tape.
I really appreciate the extra effort Trent made to get the water heater operational the same day and to follow up with AO Smith technical support to fix the vibration problem. As they say, he went the extra mile...it was actually much more than a mile to get the replacement burner. It is hard to find this attitude these days. I offered Trent something to show my appreciation and he smiled and said no thank you. So, Ray Blom is on the top of my list when I need a plumbing service.

Ken N.

Just used there sister company at my house. Know just service my rental property. Leak under since k was repaired in a jippy. My tenants were very happy with the prompt clean honest service.

Steve C.

Excellent service, Came to my house on time. Estimate for work was competitive.
Work was done in a clean timely manner and was very professional.

Thanks again Leo!
Highly recommend!

Leo V.

i had an emergency with my sink over flowing and causing a leak. dominic the plumber to the rescue i Call at 9;30 p.m and dominic show up withing 30 minutes he clear the clog in the drain line and he did a great job

Blake W.

Excellent service today. I am a local contractor who uses different subs for apartments we manage around town. This is the first time we used This company. Dominic wAs the plumber they sent out. He was on time as promised. He called me with details of the water leaks by the water heater. He was up front with repair cost and got the job done right and within the cost he quoted. Dominic and Dave at the office were great. Just found myself a new plumbing company. Great honest service.

Eve B.

I have used plumber Brandon at my rental property. Came out today to my house, was able to clear a backed up drain in no time. Again, excellent service. Brandon is my go to plumber for all my properties.

David P.

A plumber Dominic came out to my home today. He was here on time as promised. He was upfront with the cost and he got the work done just the way he described he even cleaned the mess after he was done. I really highly recommend Dominic and his plumbing company thank you

Vladimir V.

Terrible experience with these guys. I paid them several hundred dollars to fix something. Plumber was nice, he came and went. A week later I'm having the same problem. I called them up and they told me it wasn't their problem and they did what I paid them to do. Huh? Not only that, out of hundreds of people I work with on a yearly basis, the guy in charge at the shop was the rudest I've had to deal with, maybe ever.

I'm not sure why you would treat your customers this way, let alone other local Culver City business owners.

I can no longer recall the name of the gentleman I spoke with on the phone, Stacey? Thanks for nothing.

Condensed version: Cheated me out of a few hundred dollars. Rude guy answering the phone. Definitely do not care about their customers.

Steve S.

Our water heater went out after 3 years. Our plumber had us call Bloom because he services A.O. Smith heaters. Was trickier to fix than we thought. Let's just say they fixed everything to our satisfaction without any hassle. Great service.