Raptor Rooter & Plumbing

Rhonda F.

I did not have enough praise to give to Raptor Rooter & plumbing! My family suddenly lost all water in the house yesterday. We have a 2 year old and 11 month old in the house so water is sort of important. We called Raptor and they were speedy, knowledgeable and really cared about us and getting water flowing again. They took the time to even educate my 25-year-old niece to the world of cisterns and wells. And to top it off they were totally financially reasonable! Thank you Nate and Chris for making this stressful situation a breeze!

Sylvia H.

It was such a breeze working with Raptor rooter and plumbing. They fixed the faucet, replaced an old one with a new one, and switched out the old valves highly recommend them.

Karen R.

Thank you for the full refund







THIS COMPANY IS A JOKE!!!
Charged $400 for a service call on a clogged kitchen sink. Came out snaked the drain said it was frozen could not get the auger to continue in the pipe and then said a quote of $1600 to thaw the frozen pipe. Not even an hours work performed. Contacted another plumbing contractor, he came out, snaked the drain and continued until it cleared. Drain was not frozen !!!

Gretchen V.

Avoid using this company unless you want your problem to be worse and pay an exorbitant amount of money for nothing fixed. My mothers shower was leaking so we called raptor rooter. When the technician arrived he took the shower valve apart broke a screw off which intern made that leak worse put the cover back on and left saying he would be back with a needed part. He never returned until many days later and the shower had been leaking significantly worse in the meantime. was not to mention he did something that stopped the cold water from being available so The water was scalding hot. The bill was $350 for nothing fixed. They told me it was a free estimate which is why I hired them to begin with but once he was here and had tried to find the problem he said the diagnosis would cost $350 which we had to pay. Avoid using this company at all cost!

Warren S.

Avoid Raptor Rooter unless you want a very expensive hassle.

On Monday afternoon I called to ask about availability for a simple kitchen drain cleanout service. It was about 2:30pm and I was told yes a tech was available and would be there between 2:30 and 5pm. I already had an appointment scheduled for the following day so based on this expectation, I cancelled my other appointment. (Actually this was also based on my other expectation that pricing from Raptor Rooter would be fair.) Turns out, I regretted not keeping my other appointment.

At 5:30pm nobody showed and I hadn't heard from anyone. I called dispatch to inquire and later got a call from the technician asking if I still needed service. Yes I did of course. He finally showed up at 6:15. I believe had I not chased this down I would not have seen anyone. This was a hassle but is not even my big problem; at the end of the day he did his job without issue. My big problem is with the price.

The other appointment I canceled was for a simple drain cleanout special for $79 (regular $149). Imagine my surprise when my Raptor Rooter bill was $410 - nearly triple. (Gulp!) This equates to over $500/hr!

The service was nothing special: it was completed in under 45 minutes and only required 25' of snake (according to the tech). It was not scheduled after hours, was not an emergency, no special tools were used and no extra plumbing was done - and no special pricing was mentioned at the time I called to schedule.

I've hired Raptor Rooter several other times in the past. My last call to Raptor was about a year ago. At the time the bill was for double the amount of time the service actually took. And at the time I had to take steps with Raptor Rooter to resolve the bill. I will say at that time they did correct it, but only because I pressed the issue. Coupled with my current bill this now seems like an unsettling pattern of incorrectly/exorbitantly inflated pricing. Is this a coincidence or is it Raptor Rooter policy to overbill customers and hope they pay without complaint? I encourage you not to find out and avoid calling Raptor Rooter at all.

Raptor Rooter claims they don't have hourly rates, only flat rates. When I bring this up to them they just parrot ""flat rate"" and seem incapable or unwilling to understand my problem with the overall price. As of this posting I've sent an email, a text, left several messages, and been passed off several times on hold with them. Nobody has texted, emailed, or called me back. Raptor Rooter is at worst prone toward unethical pricing and at best not an affordable company to do business with. Unless you are wealthy and don't care, I would just steer clear of Raptor Rooter altogether.

Gail P.

Raptor rooter fixed a pipe under my trailer fine but did not replace the heat tape or insulation on the new portion of pipe

Brian K.

Nick Edmonds came out and did some work removing and replacing 3 toilets for us. He was punctual, polite and hard working. We had 1 existing toilet that was installed very poorly and he had to do addition work to get the new one properly installed. Rarely have I seen someone work so hard and attentive to make sure everything was as it should be. He offered professional insight to a few other jobs I had in mind. He was honest and upfront. If/when anything else comes up, I won't hesitate to call Raptor Rooter.

Casey H.

Brett provided us with amazing customer service today! He was awesome! We inquired this morning and received a quick response and were scheduled for later the same day. I'll use this company every time for our plumbing needs.

william m.

Had a slow draining shower drain, so I called them to see if they could help. I chose Raptor because I saw that they were a local family operated business. Not an emergency, but they immediately responded, and were able to come out the same day. They solved the problem right away, and were so professional and friendly. I will definitely use them for any plumbing problems I may have in the future. Yelp profile still shows San Diego location, but we just moved to Spokane, and glad to have found a honest and reliable plumbing company here.

Courtney S.

Excellent care and service. Very mindful of our budget and helped us save our water heater! Thanks to everyone from the receptionist to the technician.