Rapp Plumbing & Heating

Muse M.

I believe Rapp plumbing must have a Rap sheet somewhere for shady unpleasant and poorly done work!!

I hired Rapp to replace the washers on an older cast iron sink faucet. The repairman, Tyler was helpful but told me that he didn't have the right size washer so he left to find them. When he returned he installed the part. I tested the faucets and they were very difficult to turn but I agreed to give it time and see if they loosened up with use. Time has passed. The faucets now turn themselves back on they are so NOT fixed.
I called Rapp multiple times and even requested they revisit this repair when I handed Dan the owner cash to pay for the repair. He never indicated that he wouldn't back up the work to my face and happily too the cash. Now 4 calls into getting this poor repair addressed I'm being told that it was explained to me that they couldn't fix the faucets and that I should just buy new ones which they can charge me to install. Seriously!!!!
Now that they have been paid they don't back up the repair and went so far as to lie to me about what they told me. HELLO I was there! Dan who wasn't there tells me I was told they couldn't fix it. Does he have a microphone on his tech?
What a shady unreputable way to do business. When there are so many good solid hard working service people out there I say RUN don't walk away from Rapp!!!!!!

Taylor V.

Fast and great service. Very experienced plumbers working for them who actually solve the problem. Other plumbers in town are a waste of time and money. Choose Rapp first ! We will always be customers! Such great work and communication on every level !