Rapid-Rooter Plumbing & Drain Service

Bobby K.

i am so impressed and grateful for the service their technical """"Ace"""" provided. I had drainage issues with water not going down quickly. Ace did a thorough job and also cleaned up after himself which was very welcomed. I would certainly use them again.

Robert b.

Hello & Good day, on Wednesday morning Gavin the Rapid Rooter Tech. came to my Apt. Hollywood, FL. and he was able to un-clog the the toilet and bath tub drains, the building is 53 years old and I had Gavin do the camera so that we can see where the intrusion is and so that it can be documented for the Coop board in the building for when they can start assessing the damage which in turns means a replacement of the cracked & corroded sewer lines needs to be addressed ASAP. Gavin was here about 4 hours and he did an awesome job He did everything that needed to be done and he cleaned my bathroom efficiently. Gavin is a great worker and very knowledgeable in his trade. I also met with Chris his field supervisor because he is the person with the cameras to make note of the recording for future reference of the issue at hand. Both tech's Gavin & Chris were great and with wonderful Customer Service skills with awesome feedback. I would recommend Gavin to all your Customers and also Chris. They both did a stupendous job of clearing those sewer lines and clean up and putting all the equipment back to its original bases with love and carefulness. Gavin and Chris went above and beyond within their duties. So they get 5 stars plus another 20 stars for a total of 25 stars for wonderful service. Please keep these two Tech's in your company for as long as you can. It's hard to find great and dedicated plumbing tech's who give you 100 % satisfaction and with awesome Customer Service demeanor. Again thank you for coming to my rescue and finding and clearing the sewer lines issues. Kind regards always from a great customer, Robert B.

Belldy D.

I called Rapid Rooter for an emergency on 9/01/15 as well as I called other companies, only THEY got to my house in less than 45 min, with a very professional attitude, worked with me and my problems, explain very understandable what was going on. My second problem happened 10 days later and I called them again and ask for ALAN, the best service ever.

Nancy M.

Gavin came to my rescue. Replacing the seal and components of the guest bathroom.what a nightmare I am going through..all trying to help give my father a nice existence while he is with me. In the process of snaking my toilet got broken. A huge chunk of porcelain was broken resulting in Gavin having to pay out of his pocket 150.00 for a brand new toilet in my bedroom. Because there was a big clog in the entire house line a gentleman named Mike had to come to help gavin. They have been here 6 hours now. This was a very laborious job and didn't look easy at all from what I witnessed. We declined an extra 200 camera ..I had that done 4 months ago. We went from 490 to 889.00 and if we went with an extra 200 it would bring it to 1089.00. I feel I was charged way too much seeing that they first quoted 480 and then because of their own mistakes and having to bring some jet hose in to blow the line out even more it went up 400 more dollars..HUH??? AND they would not warranty the work. I dont think I will be using them ever again in the future... In addition I have now received 3 phone calls from the company and I really do not care to discuss my rating or my review and I am certainly NOT removing it after the 7 hours I went through and being charged 890.00. They claimed it was due to the time they had to be there, IF my toilet had not been broken it would have been an easy job..and this is NO reflection on Gavin the worker he was very polite and tried his hardest to do the job until he broke the toilet in my bedroom(the master toilet) ALSO the toilet they got to replace it is a LOT smaller than my original toilet and my friend said I should have made them get the exact toilet and not have taken a LOT SMALLER toilet than I originally had. I also refuse to take this article down. I wish they would stop calling my home. ONE last thing..Mike told me that they charge 300 a FOOT to repair pipes under the house and that the job had I chosen to do it would be """"do not quote him"""" 10 to 20 THOUSAND to do..UM...I dont think so...thanks anyway Finally: After about 4 calls I decided to answer(they called from a different number than the shop number) and I explained what took place and about the tiny toilet the worker bought out of his own money and they offered me a new toilet which was way too much trouble ..I didnt want them back in the house removing a toilet they just installed...the only thing they could say was the jet hose flush thing was an additional 300 dollars on my bill...and I guess thats it...Im not unsatisfied I just feel it was price gauging at its finest...

Neil K.

Prompt, courteous service. Pumping of septic done effectively, if expensively. Could not clear the clogged bathtub or fix flooding bathroom after about 2 hours of running snakes inside and from the roof, and then bringing in a high priced camera to locate """"broken pipes"""". Recommended treatment? $6700 to tunnel under the house and replace old pipes. I brought in another plumber for 2nd opinion. This one cleared the clogged line in 1/2 hour and recommended replacing a broken pipe behind the wall in the bathroom. Total cost - $600. To their credit, RR refunded the part of the bill related to the snaking and diagnosing

Misty T.

My husband noticed our outdoor spigot was leaking this Sunday morning. We connected with a customer service representative and manager. They were both very professional and helpful. We were able to have a technician over within the hour. Allen was very professional and prompt while fixing our problem. Price was over $300 to repair however didn't have time to shop around. Everything appears to be working properly at this time and we are grateful for their help.

Alison G.

We called them after a pipe broke just next to our water meter and the water company had to shut off the entire water supply. We called just after 6PM and they came when promised and within an hour, despite it being after normal business hours. Demetri arrived and was nothing but professional. He and his manager Christopher were wonderful to work with, very reassuring. They quoted a price to fix, which we felt was very reasonable, especially given the """"emergency"""" situation and even kept to the original estimate despite having to repair more of the pipe than they originally anticipated. We will not hesitate to call them again or refer our friends.

Alexander Z.

Abner was great. He was on time and worked non-stop till he resolved the issue I had in the kitchen. Roto rooter isn't cheap by any means. If I had time to look around, I probably would have gone elsewhere. The only reason I went with Roto besides the fact I needed a plumber ASAP, was due to Abner. Great worker, and very clean. Thanks for all your help Abner. You were amazing.

Flory S.

They came the same day I called to see if my tanks needed pumping. One tank was fine,the other needed pumping. Besides pumping i installed two lids on the septic that didn't have a lid. I'm not sure I needed two of them, also not sure I needed what they called complete service pumping which was more expensive than just pumping. A leak from a bathroom was also found and a part in a toilet was replaced. The service was done quickly in spite of heavy rain,and professionally. But it was expensive! Technician Alan was very knowledgeable.

Kendrick S.

Pushy tech for septic pumping, Power washing was not an option then septic treatment after, up saelling is bad, will look else ware next time