Rapid-Rooter Plumbing & Drain Service

Marcus P.

I had a backed up kitchen sink. Called early a.m. and asked for an early appointment. I did not realize they were in Pompano Beach which is quite a distance from me. Because of that it took the plumber a while to get here. I knew I needed a roof snake and the price seemed high to me but he was here and I needed it done. The work was done, and he worked cleanly which is important.

Luis V.

Gavin came to my rescue. Replacing the seal and components of the guest bathroom.what a nightmare I am going through..all trying to help give my father a nice existence while he is with me. In the process of snaking my toilet got broken. A huge chunk of porcelain was broken resulting in Gavin having to pay out of his pocket 150.00 for a brand new toilet in my bedroom. Because there was a big clog in the entire house line a gentleman named Mike had to come to help gavin. They have been here 6 hours now. This was a very laborious job and didn't look easy at all from what I witnessed. We declined an extra 200 camera ..I had that done 4 months ago. We went from 490 to 889.00 and if we went with an extra 200 it would bring it to 1089.00. I feel I was charged way too much seeing that they first quoted 480 and then because of their own mistakes and having to bring some jet hose in to blow the line out even more it went up 400 more dollars..HUH??? AND they would not warranty the work. I dont think I will be using them ever again in the future... In addition I have now received 3 phone calls from the company and I really do not care to discuss my rating or my review and I am certainly NOT removing it after the 7 hours I went through and being charged 890.00. They claimed it was due to the time they had to be there, IF my toilet had not been broken it would have been an easy job..and this is NO reflection on Gavin the worker he was very polite and tried his hardest to do the job until he broke the toilet in my bedroom(the master toilet) ALSO the toilet they got to replace it is a LOT smaller than my original toilet and my friend said I should have made them get the exact toilet and not have taken a LOT SMALLER toilet than I originally had. I also refuse to take this article down. I wish they would stop calling my home. ONE last thing..Mike told me that they charge 300 a FOOT to repair pipes under the house and that the job had I chosen to do it would be """"do not quote him"""" 10 to 20 THOUSAND to do..UM...I dont think so...thanks anyway Finally: After about 4 calls I decided to answer(they called from a different number than the shop number) and I explained what took place and about the tiny toilet the worker bought out of his own money and they offered me a new toilet which was way too much trouble ..I didnt want them back in the house removing a toilet they just installed...the only thing they could say was the jet hose flush thing was an additional 300 dollars on my bill...and I guess thats it...Im not unsatisfied I just feel it was price gauging at its finest...

Joyce B.

I have to say they came fast and the plumber was very professional. Their estimate was very high and didnt want to give me credit the for initial visit so I went with another plumber.

Ralph B.

This company blows! I recently purchased a house and needed two very simple tasks completed...hook-up the copper water line (already there) to the new refrigerator, and install a new disposal I bought. I called on Monday morning, and was told they could have someone over at noon. Great! That's fast! However, they could not give even a ballpark estimate and said I would get a quote when the plumber takes a look at everything. But, a plumber didn't show up until 8 pm...after numerous calls and being told one was on his way over shortly. The quote was twice what I expected. He tried to pressure me to accept the quote. Nope....better to get a more professional plumbing service. ______________________________________________________ Update: I was contacted by telephone a few days ago by the owner of Rapid Rooter Plumbers. As a business owner, he was concerned about the review I had written. He apologized for the extreme delay in a plumber arriving...and I do understand that sometimes there may be extraordinary circumstances. However, their customer service/dispatch could have done a better job that day - a least done a better job at keeping me informed as to what was going on. His second concern was about my comment on their estimate. He explained why he had to charge what they were quoting. Yes, they may be valid reasons why they charge what they do, but I don't have to pay for it if I can find someone less expensive...which I was able to do. Sure, I could give them another chance, but I've found a great reliable, and less expensive plumber, so why should I?

Brian W.

Call anyone else At all... But do your hard working money a favor.... Do Not call them.

Samuel P.

I called Rapid Rooter today because all of the plumbing in my house was VERY slow to drain. Luckily they sent me a technician quickly ( under an hour!) who was able to explain why I was having all of the issues. Other companies I called told me there would be a charge just to come out. I like how they gave me a price up front and it was free to come out. for all the provided services and tips on how to keep the pipes working properly, I was more than happy to pay. I now know they are open 24 hours a day, even holidays. I know who to call if I have any more problems.

Linda C.

My outside pipe sprung a link on a Sunday morning. After a few calls I got Rapid-Rooter. After the water company shutoff the water they were there within the hour. John was professional and did a good job. The price quoted was $450 for 1.5 of work. I figured the fact it was Sunday raised the price. In the end it took about 3 hours. The issue was resolved for which I'm thankful but not sure the price was fair. I didn't have much choice.

Penny B.

Second time I called them in six months for my property mgmt company. Both times they never called back. Call plumbing professionals.

Art T.

My husband noticed our outdoor spigot was leaking this Sunday morning. We connected with a customer service representative and manager. They were both very professional and helpful. We were able to have a technician over within the hour. Allen was very professional and prompt while fixing our problem. Price was over $300 to repair however didn't have time to shop around. Everything appears to be working properly at this time and we are grateful for their help.

Justin P.

My elderly mother lives in Boca and we live out of state. Anyways we had a large job done and the tech kept in touch with me thru the whole process. The price was fair for the amount of work done and my mother said both guys on the job were very nice and cleaned up after they were done. Overall great experience with this company