Rapid-Rooter Plumbing & Drain Service

Fritz E.

Plumbing issues are probably among a homeowner's worst nightmare. Yesterday our kitchen sink became clogged. I called Rhino Rooter and my call was answered right away and an appointment booked for today. Mo was great! He took great care to leave everything clean. He was also very kind and explained why the clog happened in the first place. Basically I had been using my garbage disposal all wrong! I highly recommend this company. They're professional and efficient. They're also super friendly and helpful!

Paul C.

Nishan and Bo came same day to fix a clogged toilet. My house was under renovation and the original plumber who installed the toilet had come out twice already to try to fix plumbing issues. Nishan and Bo were friendly, courteous, clean, and really explained everything they were doing. They even alerted me to potential issues so I could get my general contractor to fix them. In fact, my general contractor ended up hiring Rhino Rooter as well for their diagnostic expertise. Nishan and Bo are definitely on my """"on call list"""" for any plumbing issues.

Brittany S.

I found rhino online and they had all positive reviews. I reached out for a quote and they got back to me right away. The communication was excellent and the person i booked appointment with was professional and pleasant. The technician came to repair my sink and toilet. Bo was very polite and professional. He took care of the repair and kept everything clean and organized. He was very knowledgeable and explained how things work. Overall i had very good experience with the service and definitely will use them again.

Bam B.

The plumber was very professional and courteous. However, to snake a shower drain the fee was $395.00

Maria Fernanda M.

I had several good experiences with rapid rooter in emergency situations but today was just outrageous. I purchased a replacement kitchen faucet that needed install after removal of the fixture with a leak. The technician warned me that the price was $350.00. At first it didn't seem bad but I had been used to emergency pricing. Turns out the technician explained that the job would take 30 minutes. WHOA! On an 8 hour day that would $5600!!! I called the office offering that I would pay 150.00 or would get another plumber who would be happy to be making a rate of $2400/day. The owner explained that they charge by the job, and that he wouldn't budge on the $5600/day rate that my job required. When I told him I would pass if he couldn't be competitive and that I would have no choice but to report on social media, the price gouging exhibited to a returning customer, he quickly threatened me with a lawsuit. I just wanted to give the guy a heads up. Maybe he didn't realize that his rates were completely out of whack. So, I am not sure what customer service manual the owner refers to, but I went ballistic when hearing that my free speech was threatened. I have never quite had this level of nasty service but this company must be VERY successful. They apparently don't care to be competitive nor if they are slammed for price gouging on social media. Buyers beware! You can do a lot better that the $5600/day for an plumber from rapid rooter. No matter how he may respond, getting 300/hour or 2400/day for work is plenty unless you are ripping off customers and likely employees who probably make a small fraction from this greedy owner. UPDATE BASED ON OWNER RESPONSE: The owner of this terrible rip off business apparently has lots of experience with extortion. His familiarity with the subject tells you everything you need to know about his business. I am happy to crap all over your company in public because your prices are the extortion! Needy people with plumbing needs from a company that price gouges. Go get your lawyer, little boy, it will give me motivation to adviseusers of angie's list, home advisor and anyone else who needs to be warned of your ridiculous pricing. And should you think otherwise, I am happy to provide you with the estimates from one other big service like yours and one individual licensed plumber. Both were half what you charged and for anyone wanting to see bills or estimates, I am happy to provide. Meanwhile, go to the Supreme Court, loser, see if you can make progress taking away my freedom of speech! Threaten someone who actually believes your bullying bullshit. You're a little boy, a cry baby and your pricing, in my personal experience, having done due diligence, is not nearly competitive. What I can promise you, is that any further slander or suggestion that I am not telling the truth here will be met with a swift response. And for any of you out there that are reading this, can you imagine the ignorance of a company owner to not wanting to make peace with a regular customer? What a fool!

Wendy L.

Excellent customer service and very professional. They where able to get the toilet fixed and explained everything that caused the issue to begin with. Called and they had someone out to the house right away. I would highly recommend there services.

Sheila L.

Fast response time on a Sunday. Tech was friendly and professional. Got Several quotes through Yelp and this was right about in the middle to uunclog kitchen sink. Have used before and will use again.

Rose M.

I just want to say what a great job you did for me I called with a plumbing problem and your staff responded quickly. Your service person was courteous and efficient. He quickly analyzed my problem, told me what needed to be done, and did it! I was pleasantly surprised at the cost, far less that what I had been quoted by another company. You also were able to offer same day service which I truly appreciated. I highly recommend you and your company to anyone who is faced with a plumbing crisis. Thank you for so much for all you did. John

Frank S.

Came out and tried to tell me I needed to replace 3 toilets for $500 a piece because they couldn't guarantee the work if they didn't do everything. Never heard more BS in my life. Getting them all fixed for $150. If you go out of business you deserve it

Leslie H.

Great experience! Chose Rhino Rooter based on the Yelp reviews. Bo came this morning to install a new toilet for us, fix a shower faucet & clear a clogged sink drain. He was very professional, honest & helpful. Turned out the extent of the work wasn't as costly as we had feared. Setting the appointment with Nishan was a great experience as well. He followed up this morning to let me know Bo was on his way. Both guys speak perfectly clear English which is important to me. I will definitely call them back the next time we need a plumber!