Rapid Rooter Of Central Oregon

Rene C.

We received exemplary service from Fred who went out of his way to locate a block in our distribution tank due to root invasion. His follow up was commendable, calling after hours to make sure we understood the problem and ensuring we were ok. He also went out of his way to cut concrete that previous owners had installed over the drain line and install a drive over vault. I would recommend them not only for their customer service levels, but fair pricing and job performance as well.

Janis D.

What an incredible company. They were recommended to me by an plumbing company that couldn't get to me as quickly as they would like (or I would like). I had a massive clog in my line to the septic tank and water was not draining. Rapid was able to come out the next afternoon. As busy as plumbers are and the fact others were telling me next week! Btw next week! I am supposed to wait a week to take a shower! Rapid really cared! They came fixed the problem told me how not to have it happen again and were incredibly friendly and personable. And more than anything didn't treat me like a dumb woman! And I do appreciate them and that! I will call them again in minute!

Maureen B.

Needed an expansion tank replaced. Same day service was not expected! Friendly and professional technician.

Jason A.

I would highly recommend rapid rooter to anyone looking for courteous, prompt and professional plumbing blockage needs in central Oregon. Thai arrived on time, called first of course, and trouble shot our situation within minutes. He was clear about all of our options and an absolute pleasure to work with. Thank you Thai, and if needed again I will certainly be calling you first!!

Kevin F.

We had an emergency ... all of our toilets were all backed up and we had people coming to visit. I called Rapid Rooter on the recommendation of our property management company and got someone to pick up in just a couple of rings - talked with the despatcher (this was Saturday afternoon), and received a call back from Paul within 15 min - he was just finishing up a job and said he would arrive in about an hour.... 50 min later he did! He diagnosed our issue in about 10 minutes and then got to work and within an hour all was fixed. Paul was excellent and the service we received was beyond what we had expected on an emergency call. I would recommend them to anyone needing plumbing help. They arrived on time and their quote to fix the issue was spot on.

Petra S.

Rapid Rooter was hired to conduct a simple clog removal in our line. After having to call them out three times in just a few hours, because they failed to do their job each time - we ended up with a $27,000 bill. Instead of removing the clog, they pushed it further down the line until it backed up and flooded all four units of our building. We then had a sewage restoration repair. There was nothing wrong with our lines. It should have been a simple $200 fix. They have taken zero responsibility for their negligence. But instead have refused communication and have provided inaccurate information to insurance agents to get it covered. Very disappointed in their lack of professionalism and willingness to take ownership of their technicians failure to do his job.

Mike M.

Friday, May 22. The start of Memorial Day weekend, just on the heels of the coronavirus-caused lockdown in OR. I'm washing dishes in the kitchen around 2pm when all of a sudden the sink flat quits draining. Using the plunger did nothing to improve the situation. And, as I suspected, the plumbing companies I called weren't able to come to the house until after the weekend.

Saturday morning, I started calling more places, leaving messages imploring for help with our kitchen sink. Two hours later, I got a call from Paul at Rapid Rooter saying he could come by early in the afternoon. Just after 1pm, he showed up and brought in his rooter machine. In short order he had the drain opened up; and also made time to hear me out about ongoing issues we'd been having with our septic system. He said he'd put us on the list to look at that in the next two weeks.

On Tuesday, his office called to make the appointment; on that day Fred, followed by Paul, came to get out septic drainfield running again. Turns out a junction box had been totally clogged with roots; once the roots were cleared out everything worked as it should again.

Now, we're on the books to have all three of our outside hose bibbs replaced, since they have slow leaks even when closed.

Rapid Rooter saved our holiday weekend with the sink, and has proven itself adept at solving our other plumbing issues efficiently, and at reasonable prices. What's not to like?!

Steve K.

Fantastic work! Had called Sunset Plumbing prior to Rapid Rooter and was given a $687 quote on a simple fix. Decided to go another route and am so glad I did. That same $687 job quoted by Sunset Plumbing was only $160 using Rapid Rooter. Plumber was very nice and job was fixed so I couldn't ask for more! Highly recommend!

Connie M.

Paul and his team are a group of stand up guys and gals. When some work was done incorrectly, Paul made sure that it was corrected and I trust him to do the work well. I've used them several times now and they are my go to plumbing company.

Tryna M.

The faucet would not shut off - on a Saturday of course. I called, got a call back shortly. Fred was very attentive to the issue. It was fixed in 2 hours in spite of the fact that we are located an hour away from Bend. I've worked with this company for over 15 years. They've always been reliable and reasonable.