Rapid Rooter Drain Master & Plumbing Experts

Carrie L.

I work with a ton of vendors. I am responsible for 5 restaurants and two properties. Needless to say I have plenty of experience with plumbers. I have used Rapid Rooter as my Plumber many many times on a variety of small and hint jobs. Everyone I have dealt with all along the way have always been very professional and they are fairly priced. They are quick to respond in an emergency and always complete jobs to the point of 100% resolution.

I read the 1 star review and was baffled. I would have to wonder what would prompt someone to think $175 is unreasonable for a service call. MOST service companies won't even show up for less than that, let alone resolve anything. A few things to remember when you are nickel and diming local businesses.......He has the cost of his time, wages of an employee, the equipment necessary (not just the washer), insurance, licenses, work comp, fuel, vehicle costs, plus the ridiculous costs associated with owning a business in CA and much much more. How sad that one person wrote such a negative review over $175.

The point of my rant.... they are a reputable and fair company who excel in fairness, integrity, and customer service. Don't let one persons opinion sway you from using them.

brook t.

I should not even write a review when I am this angry...

I have had Rapid Rooter come out on several occasions to do work on my rentals. I have been happy up until today.

Today, they went out to inspect a laundry room water faucet that was dripping. The plumber called me and said he needed to change the washer, and that would fix the problem.

I immediately felt relief.. I mean.. who wouldn't... a little washer. easy enough right?

It was easy alright, all said he was there less than 15 minutes in total. But the price they wanted me to pay for 15 minutes... $175.00. I wish I was lying. I can't make this stuff up. After reading through the reviews, this is their MO.. when they figure out they can take advantage of a situation.

I called and spoke with Diane in the office to express my shock, disbelief, which finally turned to the feeling of being taken advantage of and anger. They ended up charging my card for $150.00.

They have lost my business FOREVER.. and anyone I speak to. In fact, I am so angry, I will make sure everyone on Craigslist.. where they advertise knows about this too!

I do believe in karma.

I chose to move forward with the telephone quote, because I was already on the line for the charge to come out. No matter what response Rapid Rooter makes to my review.. it will never make it ok to charge $175 to change out a washer.. never. That is important to keep focused on.

This is hilarious.. they keep updating their response to continue to be defensive. How about an acknowledgement.. and keep trucking? My opinion counts as well as everyone elses, and my experience really did happen. I won't be bullied. Nothing you say will ever support you charging a client $175 to change a washer. Nothing. Keep on ranting...

Doug C.

I was in the garage last night while my daughter was bathing upstairs when I felt water dripping on me. Long story-short; I looked for the source of the water and could not determine positively. I read their reviews this morning and called. Eddie and another young man came out in about two hours (I live in Kerman) and found that the overflow cover was loose and then inspected for damage. Yeah, I could've done it myself, but now I know what the cause was and now everybody can use the bathroom again. Cool guys.

Rod S.

Whole company is great. I had a home warranty claim. The dispatcher called for information and was so nice and explained their availability. Ed came out to fix disposal. He came within 2 he window (not the usual 4 hr). Ed was very pleasant and fixed it fast. A good solid group of people across the board. They are our designated plumbers now.

S. R.

Fanflippintastic! I called with a number of small things and expected expensive big fixes. Instead, I received amazing service from the first call to the quick response for an appointment. And the costs? What?! Most of it I can take care of myself, thanks to the kind instructions and resources from this awesome team! Seriously exceptional care, respect, and expertise. Yes to Yelp and the right on affirmations for Rapid Rooter Drain Master & Plumbing EXPERTS.

Rick L.

Very fast and fair prices. Called last night and was greeted by a very warm and friendly Lady. She said that they would be out within 90 minutes. Got here in less than 60. Went in with great efficiency and unclogged the main pipe in the front yard. Bad news was that he found roots in the line so I will soon have to repair the line. I like the fact that he did not try to rush me into having the repair done right now. He said that I could hold off for the short term which makes me confident that he's not out just to make a quick buck. I will definitely use this company again.

Monique V.

They were able to come same day and in about an hour. They were very timely and even called to say they were on their way. I called because I was having problems with the kitchen sink not draining very well. Edward came out and was very helpful and knowledgeable. We didn't have a clean out but he was still able to use a smaller snake and help clear out some of the clog. The issue was resolved and we are very pleased. He also helped tighten some things up and move our dryer into the house [we just moved in]. Very happy with the service we received and will be calling again if we have any further issues. Thanks!

Rafael V.

I needed to have someone take a look at my water heater ASAP. I talked to Diane and told her my situation and sure enough that same day she had Edward come and take a look at the problem. Excellent customer service, profesional staff, and overral great experience. Definitely recommend it!

anthony l.

Thank you Edward.
I called around 8am and he came 9am.
He explained in detail how drain system works. Cleared Stoppage everything ok now. Suggest buying relief valve so if main Line back up again won't go into house. Bought one. Good investment.
I highly recommend Rapid Rooter.

Chris B.

Came out quickly and diagnosed what they thought the problem was. They were able to fix the issue in a timely matter.