Rapid Response Plumbing & Heating

Stacey S.

I have known this company for many, many years. They are an honest family business and they do amazing work. I was able to, in very quick timeframe, take advantage of the Mass Save rebates to replace 2 furnaces & 2 water heaters. The product they provided was reasonable and super-professionally installed...and my home is from 1789. Mark made what seemed like a very daunting process into a clean and easy endeavor. The 0% loan inspection went perfect, all what was expected and promised!

They've also replaced a wall furnace & done several misc. plumbing jobs. They are always fast, professional and courteous. I continue to recommend them to my friends and colleagues and I continue to get back ""Thanks"" fast, professional results.

Rapid Response is a gem amongst lots of unprofessional non-call-backer plumbers & HVAC folk.

Anne-Marie A.

I've been working with these guys for several years and while they are a bit pricey, they are THE BEST when it comes to response -- and they basically saved my sanity this past week when my A/C's motor went down. At first they told me it would be ""a few days"" before they could get the replacement motor -- when they saw me about to implode, they pulled out the stops and got the motor overnighted from CA -- 24 hours later, up and running. I promised I'd tell the world that they truly saved me from a whole lot of sweating. Thanks guys -- especially Eric and Chris.

Sam S.

After calling 8 other HVAC people at 8:30 pm Friday night in the Newton, MA area to see why our 22 year old furnace was blowing cold air, called Rapid Response and they came out the next day (would have come out that night). Dan checked over the system and found the problem right away. Had heat again in about an hour.

Angie's List is a crock. Everyone I called from there was more than willing to let my family freeze. Will call Rapid Response again for my HVAC needs.

K R.

Came to fix my A/C about 5 hours after calling even though they were busy. Guys did a temporary fix to get me through the weekend, luckily as I have a young child, and then fixed it the next week pretty quickly/easily. They always called in advance, came when they said they would, and were really nice guys. I have had such bad luck with all trades, but this was great. I'd hire them again in a second if needed.

Abigail C.

These guys are GREAT. I had to call at 9:30 on a Thursday night and they were at my place in an hour. The tech that evening was efficient and professional, and when I spoke with a different person the next day to order a replacement part, he waited on my final decision for several hours without complaint.

The furnace had a different issue on Saturday (an old problem that cropped up again) and they came within an hour again, despite the snowstorm that had struck the area. The serviceman who arrived was beyond polite and explained the situation both to my tenant and to myself. I could not be more pleased with the service and would recommend them to anyone needing heating help in the area.

Jennifer J.

Rapid Response plumbing has installed toilets, faucets and shower hardware for us in two different homes. In our new home they converted us to gas, then installed two new heating units and two new ac units. They were there when they said they would be. They were clean (wore the slippers over their shoes rain, snow, and sunshine) and were so easy to work with and talk to. Things never got left behind to go to another job and come back to me a few days later (which has happened to me before). Great guys!!!!

Peter G.

They have installed 2 replacement furnaces for me, attic and basement, and did a spectacular and professional job. I have ZERO complaints. I recommend them to friends.

Quick story. The first one that was replaced was in the basement. It was just before Thanksgiving. On Thanksgiving morning there was some smoke coming out of the vents. We were in a panic because we had 20+ people coming over and it was realty cold outside. They were at my house in 30 minutes! No charge for anything. Turns out there was probably something that just burned up up in the new furnace and all was well, but it was great that they cared enough to come over so quickly.

Valerie L.

Beware!!!!!! - this business is a complete rip off. I called them out to fix our hot water heater which they had originally installed 12 years ago and they told me over the phone was covered by a warranty. They came out and ended up charging me almost $1185 for a 4 hour job (almost $300/hour!!!) and then told me that the warranty didn't cover the water heater unless I had the original receipt and therefore they needed to charge me an additional $1280 for the cost of the water tank. They will take you for as much as they can get from you. Consider someone else for plumbing help!!!!

Lisa C.

My furnace wasn't working in the middle of January. He came out said I needed a new filter and ""safety switch"". I paid him $300. Its now the beginning of February and my furnace isn't working at all. Called him back and he said $149 to come out plus cost of repairs. I asked if he had any warranty on his work since it hadn't even been 3 weeks and he said NO!

Ellie G.

The technician was on time and professional however he responded to a very small problem by taking apart our boiler and THEN telling us it would be $600+ to fix it and he refused to put it back together. He left our house (in late December) with no heat or hot water and for that we paid nearly $200! I called someone else who vacuumed out the exhaust pipe (quickly fixing the draft issue), put everything back together and turned on our heat for NOTHING. UGH $200 down the tubes.