Rapid Plumbing

Kristy S.

If I could give lower than one star I would. My mother (who is 90) had a magnet advertising and called Rapid Plumbing. They took advantage of her and broke the main bathtub and shower control, plus the line going up to the shower head and broke a copper water line under the house. For this work they charged her $490.

They wanted to repair everything they broke in the shower and to re-pipe the sewer from the house to the front yard, that didn't need to be repaired for the small amount of $6,000. They used scare tactics telling her she couldn't flush the toilet until the sewer was fixed, and they could start right away.

She called me and I had our plumber go over and repair everything that was broken, it cost $900. Again, there was nothing wrong with the sewer.

My recommendation: If you have older parents living alone, check their magnet advertising and through them away, or you could end up cleaning up a bigger mess.

J S.

Disappointing service - the manager Alvin is just as uncaring and unresponsive as the staff.

Terry F.

This company gets one star only because I can't give them less. I called them yesterday to come out and fix my tankless water heater, was told they'd be out shortly. Hours later in the evening they called and said they didn't have a serviceman after all and rescheduled for the next day. Delay after delay, calls and promises that the guy was on his way, this evening they finally said they still didn't have anyone available for the job. So here we are now, day 2 without hot water and with house guests visiting nonetheless. This company is the epitome of crappy ""service"", call at your own risk.

Bob L.

Company gave quote between 6600 and 7400 for main line repair. After quote my wife presented 10% off coupon. They said they would honor. The final bill was 7400, spoke with Alvin who stated that it was taken off price. I'm not convinced.
In the company defense they did what they said they would do. Ralph is fantastic. The crew was great, cleaned up area no complaints. I'm sure they are premium priced but worked looked great. Just issue with quote and discount, felt oily.

Caryn B.

I was very happy with the service and the fact that they helped us solve quite a mystery as to what was backing up our pipe-- toilet wax ring flange fell off and went down drainpipe!! With video camera we were able to have section cut out, extract, flange -- away we flow.

Ivan was our plumber for most of the job -- he was FANTASTIC! Thank you Ivan!!! Thank you Alfonso & Albin too!

Was a tad pricey though.

Joy L.

DON'T WASTE YOUR $$$. used 3 times over years. Always disappointed. They DO get out within a couple of hrs. Of your call ( which is why I use them recently) HOWEVER. ...the clog is never totally reaolved. They told me the blockage was from the house to the street. They. ground up roots and flushed. Said they were done. Fee charged was twice as much as estimate. They were aware that inside drains were still clogged. They would not come inside. Without extensive additional fees. Their advice to me was to use hot water. Big deal. Had to call another plumber in order to completely eliminate stoppage.

Alfred S.

Had a gas leak. The gas company shut off our gas leaving us without heat/hot water during the cold spell. These guys came out and gave us a quote of 15k to fix the line. We went ahead and after two days of work we came home to find not only no heat but no water. The workman had ""forgotten "" to turn it back on. We made them come back and turn it on. After another day of work, they declared it finished. SoCal gas came out and not only was the leak not fixed, it was 10 times the flow as before. The SoCal gas guy said a pipe had to be wide open to get that kind of flow. Back comes rapid and works another day. Back comes SoCal gas. Still leaking. Rapid foreman suggests replumbing the house. That is, either these guys are incompetent or scammers out to extract as much money as possible. Either way, I strongly advise against using them.

Ayreen S.

Was very worried when a bib broke and my water went out. Much thanks to Christian from Rapid Plumbing who fixed it in no time. Very satisfied.

Adam C.

Positives: The plumber that responded was very friendly and professional. He was able to resolve my backup problem and then ordered in a video unit to further analyze what went wrong at no additional cost. It was determined that a pipe separated underground and we would need more extensive work to get it fixed. However, without his extra effort with the video, we may not have known that we had a much bigger issue lurking and more damage may have been done. I really appreciated this extra effort.

Negatives: Response time was about an hour and 45 minutes which, for a Sunday, I think is still very good. However the advertisement in the phone-book does say that most responses usually are within an hour. Furthermore I got charged an extra charge for a Sunday call when the phone-book advertisement said they do not charge extra for weekends. For the work they did, however, I felt the price was still reasonable.

Beth T.

We had Rapid plumbing out on a Sunday night to fix a mainline stoppage. The technician worked on it and gave a 2 week warrantee on the work. Five days later it was stopped up again. When we had the same technician out to fix it on warantee, he was very rude and at first said he wasn't going to honor the warantee, and when I told him he had to because it was in writing, he finally agreed but was extremely rude about it. He worked on it again and then took off without even entering the house to be sure it was working again (it wasn't). Had to call out a different plumbing company (Moe plumbing) to do it right. When I contacted the company for a refund they ignored my request so now I'm stuck disputing it through my credit card company.