Rapid Plumbing

Priya P.

We got an advertisement and coupon in the mail from Rapid Plumbing and decided to try them out. Christian and Sergio worked on our kitchen sink faucet, RO water installation, and garbage disposal installation. First, they did a shoddy and incomplete job - the pictures show they did not reconnect the pipe from the dishwasher to the garbage disposal. Their negligence could've caused our kitchen to flood. Second when we called them to come back and complete the job, the girl on the phone avoided sending them back stating they are busy/have other work. We paid $300 only to need all of their work be redone. This is unacceptable and a waste of time and money - don't be cheap, find someone who will do the job accurately and stand by their work.

Bret N.

They charged me $100 for the service call and were unable to unclog my kitchen sink. All they did was run a 25 foot snake and then tell me that it didn't get unplugged. They didn't have a longer snake and told me that I would have to reschedule, pay $350 for a more ""powerful"" cleaning on another day. I told the plumber that I would not be rescheduling and would not be contacting them again in the future and

Weslei T.

Your employee was driving recklessly and dangerously. I slammed on my breaks and your employee still managed to hit my car. Once he realized we had taken his information down, he sped off and was weaving through single lane traffic. The damage to your company vehicle, if any, will be on the driver's left hand side.

I would also like to note that he was in a bike lane and sped up to merge in front of me, even though I had the right away. After hitting my car, he displayed a complete lack of safety and regard for other drivers on the road. He was flipping us off, as well as giving us a thumbs up. He also was riding in two lanes, to prevent us from moving from behind his vehicle. Once he noticed us taking photos of him and the company vehicle, he was trying to evade us and began to cut off other drivers on the road, almost causing other accidents. This took place on Alamitos Blvd in Long Beach, California.

After reaching out to the company, not only did they refuse to keep us updated on how the situation was going to be handled internally, they also GHOSTED us. They refused to give us information for insurance, as well.

Pretty horrible experience and still have yet to hear back. If my experience is any indication of how they treat their customers, I WOULD NEVER EVER pay for them.

Disgusting.

David C.

Either incompetent or crooks. Called Rapid Plumbing because our regular plumber was unavailable. They came to my house to fix plugged bathtub. Said they could only slightly improve it and that it would need $7600 for a complete repair. I declined and waited a day for the regular plumber who came, fixed it, and only charged $250. Do not trust.

Irene J.

Saturday morning, I woke up to discover both my bathrooms were clogged. We tried to use the plunger to unplug the toilets and water was coming up in the tub and from underneath the toilets. I had called several plumbing businesses and they told me they'd call me back but 5 hours later....no response from anyone. I searched the internet again and came upon Rapid Plumbing so I called them. I spoke to the receptionist and she gave me an estimated time they would arrive and they did. Jose and his crew quickly diagnosed the problems, provided me an estimate and got to work. This crew worked quickly, professionally and answered all my questions. They cleaned up the bathrooms and the grass where they had to dig to replace a pipe. They also replaced the cement walkway, where they dug and left everything clean and neat and they also gave me a discount and a 2 year warranty on their work. I'm so glad I called Rapid Plumbing because those other ""popular"" plumbing businesses blew me off. If you need professional plumbers, call Rapid Plumbing. Thank you Jose for your professionalism and friendly service. I recommend them 100% to anyone with plumbing problems.

Denise D.

Do not allow plumbers to perform services until you ask to see their estimate/invoice AND CONTRACT that they have you sign AFTER the work is done. That ""contract"" has a lot of funny clauses and fine print for ripping people off. NO CONTRACTOR does work and then has you sign a ""contract"" after the fact. Don't be hesitant and forget to ask when under pressure. They also seem to oversell to homes where there is unsuspecting elderly.

Lupe C.

Jonathon and mark thanks for the fast fix to our plumbing issue. Will be calling you guys again for any plumbing issues thanks again

Morgan P.

I hate writing this review because we'd been very happy customers of Rapid Plumbing for almost 14 years. They've done small clog jobs to major sewer line replacements all the way to the street and done a fantastic job in the past. So much so that I told all my friends how great they were and recommended them without hesitation. Well, this last experience was so bad, I can no longer recommend them. Certainly, we will not return as customers.

Here's a list of the bad news in order of severity.

#1. We have an elderly husky with access to the back yard. One of the plumbers lied to his manager's face and mine when asked if he had secured the access to underneath the house. He said he had and I didn't check because I had never had any issues with people from this company in previous visits. I found out he lied (and so did all my neighbors) at 1 a.m. when my dog got stuck in the crawl space and howled for help. Thank God my son is old enough and strong enough to lift a 70 pound upset dog out of a tight space. The crawl space cover wasn't secured in any way. No screws in sight. Not even a token effort or sloppy job. Not done at all.

#2 I am most upset about what happened with my pet, but close on the heels of that mess is feeling like I have been cheated. Rapid Plumbing has never been the cheapest company. They are mid to high range in their pricing. However, we felt they were worth it before this experience. They used to be professional, quick, honest, hard-working and people you could count on. They still have their high pricing, but not the rest of the great attributes that made them worth it. It says right on the invoice that I signed their recommendations for a new toilet. Guess what. No new toilet. Did they change the price? Nope. Not even when the toilet quoted was supposed to be $425. If there was no new toilet, then the $425 should have been backed out of the invoice, which the technician refused to do because it was only supposed to be included ""if necessary."" This is just plain robbery. If you go to an auto shop and they give you an estimate, but don't end up putting in the part because you don't need it, you don't then still pay for the part. So I wonder who pocketed the money we paid for a new toilet we didn't get? Very fishy. Either bad company practices, or they've got a big internal issue.

#3 They left large expensive tools in my son's room blocking access to the bathroom.

#4 They cut holes in our drywall to do the work and then didn't replace or cover the holes.

#5 They tracked dirt (and worse) through both bathrooms, my son's room and my kitchen. No booties. No floor coverings. No clean up. None whatsoever. Any friends who know me well know I'm not the cleanest person myself and am not bothered by mess. So you know if I thought it was bad, it was REALLY bad.

#6 They left garbage from the job and old pipe laying about my side yard. No effort at cleaning or picking up at all. Not cool.

#7 They damaged a corner of the shelving unit in my son's room on the way to the bathroom.

To sum up, they endangered my pet, cheated me on the price and were unbelievably sloppy with our premises and their own tools. The only thing I can think of that's positive about the whole experience is at no time was any employee rude or disrespectful. They were always polite. That's something at least.

Hiro F.

I recently hired another company to finish the job. They took care of it @ $90, while the quote from Rapid Plumbing was $375.

Chuck W.

This company is NOT RAPID and is extremely expensive. They promised to show up within 24 hrs to turn off landscaping water line that was continuously running and arrived 48 hrs later and charged over $800 to simply turn off the water that took less than 1 hour without replacing any parts. This company should be called Ripoff Plumbing.