Rapid First Plumbing

Doug R.

I want to thank a specific employee, Charles, for being good at his job and smarter than the average bear.

Over the course of a couple months I had two guys from another company come twice, and one other guy from Rapid Rooter come by twice because our kitchen/laundry clog issue kept returning.

Charles was the first to look under the house and notice that the drain pipe had been poorly repaired by an amateur, and also see that the entire underside of the house was soaked. By repeatedly bashing a snake down a pipe system ""repaired"" improperly with irrigation 90 degree fittings, the other guys had broken a connection at the head of the drain.

I'm a fix-it kind of guy and was able to lay plastic out ahead of myself to stay out of the mud and I properly replaced the connections that day, including adding more support. In cutting out the bad sections I found a 90 degree bend near the end that was completely clogged--nothing was getting through it. All the laundry and dishwasher water was dumping under the house!

So thank you, Charles!

Don K.

The technician was good, and did his job well. My problem is that I paid with credit card, gave my email address and never got a receipt. Easy to take my money but no receipt? The paperwork had the wrong first name. Not even close. I feel disrespected since I hate that name. Will think twice if I can't get a receipt for what I paid, especially went I type the email on his tablet.

Marianne L.

Rapid Rooter is our go to company for plumbing problems! Their servicemen are professional, knowledgeable & efficient. Dustin spent almost five hours replacing a rotted out piece of pipe under our house, and he was very friendly, honest and patient. His estimate came in $150.00 less than originally quoted and we couldn't be happier with the outcome of having perfectly clear & clean plumbing. I will certainly recommend this company to all my friends & neighbors. Companies like this Sacramento Rapid Rooter stay in business because of the excellent service & service technicians they hire!

Don H.

Steve Yarbrough unclogged our 4-inch sewer line in less than an hour. We love Rapid Rooter Plumbing McCellan Park. The price too! They charge for what's needed without trying to up-sell unnecessary services.

The evening before, we called different company with a similar sounding name. They removed a few roots, and after a halfhearted try, said the line must be broken, and for an addition charge they would do a camera inspection. They quit without unplugging the sewer, and they still demanded payment, which turned out to be twice what Steve charged.

Don't be tricked by similar sounding company names...I recommend Rapid Rooter Pluming, McClellan Park with 5-stars!

Becky L.

In the past month it seems my house has decided to fall apart around me. I have had three separate plumbing issues and had called these folks each time. The gentleman who was sent out to look at my hot water heater spent less than 10 minutes doing nothing but attempting to relight the pilot after he scoffed at me when he found that I installed it myself two years prior. Still without hot water, I had PG&E come out the next day and their technician had it working in less than 5 mins. Although I was quite disappointed in the initial hot water heater service I was highly impressed by the technicians that came out to fix my 4 inch and 2 inch sewage lines. Sean was friendly quick and efficient and very understanding of my frustrations. I don't think I will be calling them again for hot water heater problems but any other plumbing problems, they would be my first call.

Lisa S.

They are awesome! $165 seemed a little steep to have my sewer line cleaned but it was worth it! They stood by their guarantee and came out 3 times (in total) to help us. The machine was getting the job done but with the camera we found out the issue was a root that was growing down the pipe from the cleanout we didn't know existed. They came out within an hour each time we called and were friendly. I would definitely recommend!

Robert L.

I highly recommend this company. Our rapid rooter technician Sean did all he could to help us out. Fast, efficient and friendly. Sean was very knowledgeable and answered all our questions. Thanks again!!

Jeffrey L.

Called at 7:05 to inquire about having a service person come out and snake a line. The phone was answered by a woman who said ""how can I provide excellent customer service?"" It went downhill from there. Lady on the line was snotty, demeaning and generally a cranky, pissy person. She said ""on average it is 90 minutes for each call so no one will be there until after 10am."" Hmmm 7-10 is 3 hours not 90 mins but putting her inability to tell time aside, I said fine. Then I waited, and waited. 10, 11, 12 ... no service person. I call back, she responds, ""oh yes we tried to call, no one answered."" I asked what number she dialed (since I have put off everything waiting for rapid Rooter and haven't left my phone,) and she recites back wrong number, hinting that I must have told her the wrong number. Yes lady, it must have been me since I am unfamiliar with my own number and haven't used it for the last 11 years?? Unreal. Then she said she will have a person right over. 12, 12:30, 1...I called her back and told her to forget it, to which she replies,""that's just fine.""

Customer service, zero. To Rapid Rooter owners, tell the inane pinhead answering the phones to get her act together. Ill never use Rapid Rooter and I suggest you look elsewhere too. There are a lot of nice, professional plumbers out there that treat you with respect. Go to them, not these rude, unprofessional pinheads.

Linda P.

the technician did part of their job [good], however the lady who set a time for them to come back in to get everything all fix up is not on time. 4hrs late and still waiting for it to be fix. GREAT!

Lynette C.

My toilet decided to back up and have me plunging for 2 25 minute intervals to no avail. Realizing the clog was going no where and desperate to use the bathroom, I had no choice but to find someone to come out. I called after my mini meltdown, still upset at the situation and spoke to the dispatcher. She asked a few questions then we hung up. She called me back less than 5 minutes later to see if my apartments had a contract with their company. Unfortunately they did not. I asked her how long it would be until someone arrived. She told me about 30 minutes or so. Approximately 30 minutes later the gentleman showed up. I apologized for the lingering aroma floating in the air. Ya you know where I'm going with this. So I will spare the details. Anyway he took a look, gave me a quote, went back to his truck and returned with a snake. 2 minutes later my toilet is unclogged, I'm paying and he's on his way. If I need them again I will call but I'm hoping I don't. I would recommend this company.